amazing hotel! lots of beach space and different pools. Gym was nice and the rooms are beautiful

prices were insane! we even had pay 18% service for the breakfast buffet… you need to tip them all the time basically. also, we did an activity and when driving back with a taxi that did not work with the hotel (was much cheaper) the hotel was a bit unfriendly to our super nice taxi driver, which wasn’t nice.

Beautiful hotel, very clean and quiet. Staff very friendly, helpful & attentive (except reception) The villa was exceptional - private, amazing pool, beds super comfortable

Reception staff rood and unresponsive. I would expect much better service when checking into a Villa at a luxury hotel. Same at checkout. Hotel Restaurants too pricey. We tried the Kosher menu but the food was literally uneatable..

Amazing hotel with beautiful facilities and very helpful staff

The extra costs for food and drink in the on site restaurants is very high.

Everything about this resort is exceptional. The decor is beautiful, the rooms are spotless, spacious and have everything you need. The attention to detail and courtesy of the staff were meticulous. The adult only pool area was beautiful and beaches pristine. WiFi was excellent despite the size of the resort and the spa was the best I've ever visited

My only qualm was how expensive the food was. Given how much you pay for the room it seems steep, but saying that the portion sizes are big and the food is excellent.

Breakfast was amazing, staff are really really nice, respectful, and well-trained. Beautiful place with a lot of nice iguanas, and palm trees. The infinity pools are also very cool. We will surely return

Lunch and dinner are so-so, not as high quality as we expected. It was the season of seaweeds and it would be nice if they could clean it more from the shore.

Nizuc is absolutely flawless. The decor and location is exceptional, staff are helpful, friendly and speak perfect English. The food is delicious, rooms spacious, beds comfortable and everything pristine. The garden pool villas are just spectacular, the internet is great throughout the resort. The adult only pool is a nice touch for peace, the beaches and loungers are super comfy. Essentially, I cannot fault this this and will be sad to leave.

The food in the restaurants I personally think are too expensive, but the portion sizes are decent and they are of course delicious.

Service are outstanding,

well - i can tell that is overpriced as the beach and the view from the room is not really directly to the beach, and its lagoon not really type of beach as its actually look on the pictures of the resort when u book the hotel on top of that the check in was at 3 pm thats not really comfortable when u pay 1000$ a night at least can be an exeption of an early chek in at least 12 we arrive at 10 and was super tired.

My wife and I were very happy with the accommodations. the room was very spacious and tastefully decorated. the bathroom was large and again very tastefully decorated. All of the amenities were even better than described. The staff went above and beyond to make sure we had everything we needed.

The only thing I didn't like about Nizuc is that because it such a large property, you had to ride a cart from location to location.

Nice ambience. Rooms were pretty with excellent views. Beautiful hotel.

Very dirty pool. Lounge chairs at pool were very uncomfortable and I heard other parties say the same. Layout wasn’t ideal in my opinion. Had to rely on golf car service for everything. Transportation to airport is excessively expensive - it’s a 10 minute drive and the hotel charges $100 USD.

breakfast was good, Miguel our butler was good

I think you could do something very cool with all of that still water throughout the property. The lighting at night is nice but it looks dirty and it is a lot of realestate.