It was our 10s anniversary, and best trip ever! We were on adults only side. Stuff was extremely professional and kind and helpful. There was super clean, thanks to Marisol (our housekeeper). Hotel has 7 restaurants, Italian and French were our favorite. In French restaurant Bistro was super waiter Mateo, who really loves his job and he is very nice and professional person. Great atmosphere, great staff. Every evening they have some program for guests with singing, dancing, food and other activities. Thank you everyone who helped us, we had such a wonderful time there!

Extremely attentive staff. Our room was very comfortable. The entire facility was super clean. Pools were pretty. Enjoyed most of our food - some very good, some ok, nothing “bad”. Excellent Mexican night. Easy to do an on your own day trip to Isla Mujeres. Breakfast and lunch buffets were good. Adults only pools and beach area was nice. No trouble ever getting a lounger by pool or on the beach.

Seaweed in water! Nightly show doesn’t begin until 9:30 pm. The entertainment before the show is limited so if you eat dinner early there isn’t much to do in between. Location of resort is far so any excursions or shopping is an expensive taxi, or requires very long days with 3-4 hrs of round trip travel to and from the activity. Paid a lot for a massage at spa with a really good therapist only to have the peacefulness disturbed by other staff laughing, talking loudly, and some spa repair work hammering. The steaks at steakhouse were very tough, and we did not enjoy the seafood restaurant at all. other restaurants were good. Sunscreen at resort was right at $30!! I’ve never been to an AI where tipping is expected like it was here.

Very nice, elegant, the view is amazing, the sand is white and many pools where to enjoy the day. As well many restaurants from Mexican to Italian, sushi, steakhouse etc… there are shows in the night time but just for 1 hour the rest you can enjoy by piano bar or sports bar

The stuff is not so friendly, by the flavor restaurants for breakfast time the girls in front of the desk receiving the people are not professional at all. If you ask them to eat outside immediately the answer is already full without check it. I been by myself to check and advise them there are a lot of table free. They just apologize, next morning the same. By the main pool bar only one bartender serving for all people and you have to wait for your drink at least 15 to 20 minutes. Towels station it’s look like they are doing a favor to you to give you towels, everyday people are not smiling and just saying take your towel.

Almost a perfect vacation. I had stayed at another 5 diamond/star resort the week before going to Majestic and it did not compare at all. This is an excellent place for vacation. Our Butler Chan made all the difference. His warmth and availability to meet our needs was well appreciated. Food was excellent, though more options for vegetarians would have been nice. Drinks were great and even the "house" wine was pretty decent. The beach was fabulous and they kept it clean from the seaweed. The beach cabanas were free for use and there were lots of them, unlike some of the high class resorts in Cancun that charge additional fee to use the beach cabanas. Pool was lovely as well but we did not use it much at all as there were just too many other vacationers in the pool. Be aware that this resorts is kinda far out and so if you are doing any to0urs of downtown activities this can cost extra for the pickup and will add about 1 hour to the journey (0.5hour each way)

I cannot fault this resort at all. Cancun however is a major tourist trap so be aware that everyone is trying to sell or upsell you something that's way over its worth.

Loved the location. It was tucked away in a relatively quiet area. The hotel was very clean and welcoming when you came in. Was a little thrown off by the bellmen (very used to taking luggage ourselves). Checking in was very easy, and then the guided tour was even better. Everything was so clean! When we got to the room it was huge! Massive king-size bed, balcony with table and chairs, and we had a Rooftop Plunge Pool, which was fantastic. The beach was not very far from our room, and they had a plethora of canopies available. There were many food choices ( 7 restaurants and room service) and entertainment each evening at 9 pm. The massive workout area was great for getting some gym time in. Also, it is very clean. Since we were traveling for our 20th anniversary, we had come back from dinner one night, and there was a rose petal walkway and heart on our bed with a sign on the door that said Happy Anniversary. It was a simple gesture that had a major impact!

Only complaint: our shower was NEVER warm. So, we took cold showers for the week. Also, I wish there were a few more daytime activities for adults that weren't exercising by the ocean (it was too hot for outdoor exercise). If there were daytime activities, we didn't know how to find them. There is nothing else to say we didn't like.

We were undecided between this hotel and The Finest Costa Mujeres. However, we ultimately decided on Majestic Elegance. First, I would like to say that this is an exceptional resort; no expense was spared while building this resort. For starters, the resort is huge. The property is well-maintained and all of the customer service personnel were friendly, very outgoing and extremely accommodating. The room was huge and had great views of the pool and ocean. There are several restaurants on-site and the food was simply exquisite at all of them. The breakfast buffet offered a large selection of all types of cold and hot breakfast food-from pancakes and waffles to omelets and all sorts of cooked meats, beef, turkey and pork included. The swim-up bars were very nice and convenient. The drinks made at the inside bars did tend to be better made than the drinks at the pool bars, except for Juan at the Kid-Friendly Bar, he makes the BEST drinks hands down on the entire resort. There were plenty of lounge chairs, umbrellas and cabanas at the pools and at the beach-all free of charge of course.

Did not like how the Club members were treated so much better than the non Club members. My wife wanted one of the Majestic beach bags that are free to the Club members and they would NOT let her have one or buy one. That was a little off-putting. We stayed in 5312 and are leaving in the morning, so sad to go.

We loved the food, activities for the kids, staff, the view, our room was big and spacious (one bedroom), the beach, cocktails, the pool.

The first day they gave us the room we didn't book, it was the studio. They said they didn't have any one bedrooms available, so we took it. That room also had a broken couch, so we had to improvise for my son to sleep on it for the first night. The next day, we switched to the room we booked, and we were happy.

All the staff were very friendly! Service was great. It was great that the beach was so close. Our room felt private and away from everyone, yet still centrally located and close to everything. Everything was easy to find and easy to understand.

The walls between the shower room and the water closet could have been a little cleaner but they weren't bad.

the resort is very spacious so even on a high season you will always find your perfect spot for sunbathing, whether its by the beach or by the pools. So many different options for food! I was a little scared reading the previous reviews and a lot were complaining about the food - they must have stayed in a different resort as we almost missed the evening activities every night as we were so full from the amazing food! Our butler was so nice and helpful within the whole stay - thank you Lazaro!

its very confusing how you advertise the rooms - we booked the swim up suite and we ended up with a room with just private pool and a very questionable view to the garden. the pictures will show the lovely pool with loungers inside and the view to the main pool. when i went back to ask to change the room as its not whats adverised on the pictures I was told that the rooms will come either a garden view or the pool view and its first come first serve for the view to the main pool which is obviously much nicer than the view to the unfinished garden, rocks and a wire fence. so we decided to upgrade for the rooftop suite - had a better view but the private pool was way too cold to actually use it and the sun didnt hit the rooftop lounge at all as it was on the wrong side

The adults only, the pool, AMAZING staff, Belen our Butler was top notch. Abner at check in went above and beyond.

The food was just ok. More adults activities are needed in the evenings and nights to draw bigger crowds. Need a better karaoke Playlist and set up.