This is one of those reservations that you will definitely make again. I highly recommend this hotel, especially for beginners at Riviera Maya, due to the owners willing to help you at any time with everything. He is very committed to making you as comfortable as possible. He helped us a lot. We were treated as his close friends from the first day there. It doesn't happen a lot these days. Very high standards in guest welcoming, must say. The location is great - just in a sweet spot, on a quiet street. It's a few blocks away from loud 5th ave, but still very close to all the attractions and great restaurants. The building has soundproof windows, so it's very quiet at night. The small kitchenette in the lobby has the reverse osmosis system installed, so you have access to good quality drinking water. There is a fridge and a caffee maker in the common area. The rooftop is open for all guests. The rooms are very spacious. The interior design is just so beautiful. Good Wi-Fi, spacious showers and good quality mattress. You will definitely get a quiet, causey, home-like atmosphere . We felt really comfortable.

Nothing really. Just be advised there is no elevator in the building.

My husband and I had three unbelievable nights at Casarte. Fabrizio and Valentina are such generous and gracious hosts, they helped us find fantastic beaches, the best restaurants in Playa and got us deals whenever possible. We have been to Playa two other times, but this was by far the best experience because of the commitment Fabri and Vale have to their guests. The hotel itself is so gorgeous; every room was crafted individually and has a private outdoor space. It's located close to everything but tucked on a quiet block so you can actually sleep! We spent every night on the rooftop sipping wine and just relaxing. The whole experience was magical. My only fear is it will be booked solid next time we want to go back!!

I cannot think of anything about this hotel that needs improving. It was simply divine!

I don't recall I have ever given a 10 rating to a hotel. But this is truly 10/10 for me and I can only agree with all the other comments already given. This was the by far best place we stayed in Mexico and I can highly recommend to everyone to stay with Fabri. The Hotel is very charming, quite artsy and has everything you need and is certainly the best deal if you look for a small place that is run with lots of passion and personal dedication by it's owners. There is a small pool and a great roof top seating area for your use. For us this place was ideal, great location near the busy street (for dinner and drinks) and yet far enough from the noise of the nightlife, also only a few minutes walk from the beach. The room (we had the Suite) was by far more than we needed. The king sized bed was extremly comfortable, the bath was really big with a shower that worked perfectly and had good pressure (not always the case in Mexico), we even had a living room with TV and confy seating area and a private whirlpool on the balcony. The rooms offer everything you need, toiletries in the bath, a safe to keep your staff, WIFI, AirCon, water, beach towels. And they keep them super clean. We loved everything about our stay, especially the attention to detail and the great host Fabri was. He went above and beyond to make our stay memorable and was always keen on answering all our questions we may have.

There is no elevator and the stairs are quite narrow, which might be a bit of a challenge if you bring big suitcases.

The best money I absolutely ever spent. I truly enjoyed my time there, everything looks exactly the same as it does in the pictures. I recommend this hotel to any and everyone. The Host was absolutely amazing, he was very easy to get in contact with whenever we had a question. Our room was cleaned daily, there are plenty of spots to eat nearby within walking distance, 5th avenue is also in walking distance. We had no problems going to sleep at night so you don't have to worry about the music keeping you up!!! The location was excellent, the room was exquisite. My only complaint is I couldn't stay longer.

When we were looking for the hotel in Playa del Carmen and found this one we were surprised to see that the lowest review rating was 9/10.. But now I must say Booking should allow us to rate it 11/10 as it doesn't deserve less! I don't even know where to start from.. First of all, Fabri, the owner. He was so friendly, supportive and helpful, so we were feeling like we're staying at an old friend's place not in the hotel, even before we've arrived. The hotel itself indeed is a great combination of both boutique stylish design, supported by everything you need to have, and an atmosphere of a guesthouse in the very best way. We won't recall any other place anywhere else in the world where we felt so comfortable. Next time we are in Playa del Carmen, we won't even need to discuss where to stay, the choice is obvious! Hotel is close to all restaurants and supermarkets and only 5-6 min walk from the beach. Rooms are spacious, design is cool. Parking can be arranged for you by the owner. Really a quiet and fancy place!

The fact that we had to leave at some point!

To echo other reviews, 11/10! It was a pleasure and a privilege to stay in such a stunning hotel. It is both functional and aesthetically pleasing - nourishment for the body and soul. Everywhere I looked was something new to delight. In addition, everything functioned. Add to being equiped with absolutely everything I could possibly need for my stay, it was all top quality. The bed was super comfortable. The shower was powerful. Spotlessly clean. Endless filtered water. Strong wifi. Fantastic location a few minutes walk to everything but away from noise meant I slept well. Especially after relaxing with a tasty glass of wine on the rooftop terrace. Amazing value for money. However, what made this experience sublime is Fabri. Fabri is such a amazingly generous, kind, friendly host, and took the stay to another level. From my booking and throughout my stay, he was attentive and went out of his way to give outstanding service. He has a wealth of local information, tips and discounts. He was always available on WA and checked up to see if I needed anything, collected me from the bus terminal, and helped me buy my airport bus ticket. I have never been made to feel more at home in any hostel/hotel/airbnb. Thank you Fabri. I have had the most amazingly relaxing, refreshing, stress free couple of days, well exceeded my expectations. Next time, I will stay longer!

Nothing! Not staying longer..

Fabri, Fabri, Fabri! It is clear your hotel is a true labour of love! The room we stayed in was beautifully decorated and had oodles of space. It was lovely to be able to lounge in a place with such large windows! The bathroom was beautiful, with both a rain shower and detachable shower for use. The skylight overhead added a wonderful touch and we appreciated the two sinks so we could both have our own space in the bathroom. The bed was extremely comfortable and we had use of a hairdryer and lots of wardrobe space. We are not usually big fans of art but the pieces in the room were quirky without being pretentious. The roof terrace was also a great place to relax as was the plunge pool area as you come into the hotel. Fabri is the most fantastic host, offering great tips for food and excursions. The welcome we received really made us feel at home. We would come back just to see Fabri alone! We appreciated Fabri’s openness to feedback, and can tell this place will continue to be amazing under his stewardship. We definitely recommend CASARTE, especially given how close it is to the Main Street in Playa Del Carmen. A must stay!

I have never stayed in a hotel so carefully curated before! Each of the six rooms are beautifully and luxuriously decorated - from the lighting to the furnishings to the wall art - and every practicality is available (my favorite were the USB ports). The bed in my room was so comfortable (memory foam!) it was very hard to get moving in the morning! You can tell that this is a labor of love for Fabri (the owner), and I don't think I've ever had a warmer welcome at a hotel - I immediately felt at home. The location was great as well; it's right near the main strip of Playa, but on a quiet side street where you don't hear any of the noise from that area. Fabri was overwhelmingly helpful with local recommendations, arranging transportation, and really took the boutique experience to another level. I cannot recommend this hotel highly enough - you have to experience it for yourself!

I honestly can't think of anything - and that is very rare for me! I suppose if I were to be really picky, there is no lift in the hotel so if you're staying on the third or fourth floors it might be annoying if you have big bags; but that's about it!

Cancun, Playa del Carmen or Tulum is always the first doubt we have when we come to Quintana Roo. Ok we’ve decided to be in Playa del Carmen and we had the right decision because we had the opportunity to met Fabrizio and Valentina, the owners of this wonderful place, a mix of Hotel, House but first of all, one of the most hospitality spots we have been for a while. Each room have a personalized decoration with some pieces of art and wonderful care (btw thank you guys for the upgrade to a wonderful suite). The localization is awesome and when you decide to rest, come on, there is no noise which is really difficult at PdC. There is a secret, you can drink wonderful Italian wines as you want, please don’t bankrupt these guys, because we need to come here more and more. Are you thinking about, come on, book it and let everything in Fabrizio and Valentina hands. Ops, almost forgot it, they care all the transfer and dinner things, they have very good taste and a lot of care with their guests CIAO ! And see you soon !

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Everything. Fabrizio and Valentina are amazing hosts and made everything within their reach to make our experience the best possible. When they found out it was our wedding anniversary and we were pregnant with our first son, they were ecstatic and gave us a free room upgrade and a bottle of wine to celebrate. They also went above and beyond to find dinner recommendations or tips for our trip in other nearby cities. They truly made us feel like we were being hosted by friends in their beach house. The hotel is beautifully decorated, with a unique style and the room we stayed in was luxurious, spacious and extremely comfortable. The location of the hotel couldn't be better. Near great restaurants and one block away from the main avenue in Playa del Carmen. We felt extremely safe as well. The hotel has a pool, a rooftop deck and everything you need to have a good time. We will definitely come back to this hotel whenever we visit Playa del Carmen again.

The only thing that I can think of is parking. Since I had rented a car, finding a safe and cheap place to park was important to me and there was only one parking spot available right in front of the hotel. Luckily for me, the hotel managers were able to reserve it and we had no issues with parking. If it were not available, worst case, we would have to pay a bit for parking nearby and have to walk for 5 mins or so - no big deal either.