Super nice and very large apartment. Super nice pool area and nice beach away from the crowds in the city.

too many things didn’t work. oven was broken, toaster (given as a replacement for the broken oven) was broken, extraction fan was broken and the water cooler was leaking. Most of those things should be visible to the caretakers who should have had it fixed.

The restaurant/bar on premises was good. There are couple of places in walking distance, but you have to go through quite poor district. The hotel is in "double" gated community. The beach was clean and the sea was nice. The swimming pool is a bit cold in January, especially compared to the sea. But it is nice to have options. There is a small playground for kids, two trampolines and few swings. We went in the middle of January and it wasn't crowded at all. I will probably come back here.

It was hard to get a hold of concierge. When I get there couple of times there was no one. I sent an email, but didn't get a response. So I had to find a COVID test site in the town. Some lights in our apartments were not properly working. Overall there was enough light, but just a bit strange. There were pans and pots, but no oil to fry eggs :( I bought one, but I don't need a full bottle of it. Hot tub was not working :(

The pool is amazing. The room was great 👍. Too bad the Beach was covered in seaweed from Cancun to Tulum.. would love loved to swim in the Ocean during our stay.

Seaweed made beaches unusable.

Everything about Mareazul was amazing the apartment was just as pictured. On the property you had everything you needed from the beach to the swimming pool. The apartment came completely equipped.

Although everything was amazing. There could have been more toiletries for the guests. There was no soap barely any shampoo or conditioner either.

The apartment was fantastic, clean and super quiet. Everything was as pictured. Check-in was super easy and there was parking right at the unit. The complex is very well maintained and the pool and beach were amazing! There were plenty of pool and beach loungers and it was always easy to find a spot in the sun. The 2 on-site restaurants are really good and well priced, we ate there many nights of our stay and everything we tried was delicious! I highly recommend Mareazul, especially for families and groups that want a relaxing and quiet vacation. It is about a 10 minute drive to the center of Playa del Carmen and from big grocery stores. Mareazul has all the perks and amenities of the big resorts we have stayed in, but is much more relaxed. We absolutely loved our stay and will definitely be back!

We had a group of 7 and this place was huge. Everyone was able to have their own room with bathroom. Great views of the ocean and pool area and well equipped kitchen for cooking breakfast. There is direct access to the beach a pool and 2 places to eat on site.

A few of the bathrooms were dated and sinks in bathroom are in need of replacement due to wear and tear. Also, a little more attention in cleaning the corner of the showers is needed because of a mildewy smell in the main shower. Overall the place is very clean and comfortable and these details can be overlooked.

.The resort community was beautiful. The landscaping and atmosphere was ideal. The restaurants were both very nice, food was very good. Extremely convenient. Servers and staff were as attentive as anyone would like. The pool area was very large and accommodating. However, the hot tubs were not functioning. Only draw back was the condo itself. Our patio jacuzzi did not function. The private pool was quite dirty. Besides this the unit was very clean. It shown reasonable wear and use but extremely comfortable and pleasant.

The patio jacuzzi did not function. No one contacted us or fixed it while we were there after we reported it. Private pool was quite dirty.

the property was a villa style spacious apartment, with terrace and pool. the first apartment lacked certain amenities and we were moved into new apartment. support from staff is excellent. 5 stars for Monica and Jasmin who went over and beyond to resolve concerns

lack of usual amenities so bring your soaps washes and toilet paper. they provide a starter kit. it’s self managed so no daily housekeeping. some apartments may need cutlery replacement and new towels

It felt remote from Playa but was only 10 minutes by bicycle ride. Beach and pool are exceptional. The staff are wonderfully helpful.

The decking around the pool is a bit hazardous and needs to be replaced. Taxies are too expensive. Wish the restaurant was open for breakfast, but Que Huevos is great!

The location was great for the price. Penthouse Apartment was a great. Pool and beach access was excellent.

Neighbor at 522S was rude. Was giving us issues with noise level early in the morning when all were asleep.