The Waterpark definetely is incredible, as well as the jungle feeling that you can live at your stay. all the animals that you can see is amazing. You should be sure to find a way to isolate the doors completely, as we had en encounter with a giant spider and cockroach in the room. The room was nice and comfortable. The food was always good, but the personal does not seem very motivated or friendly. Please also do something to save your beach, we were not able to get into the water because of the dirt.

location was great. the unique resort that is located in a jungle. The variety of activities. The animals that walks beside you.

The food was average. Not that bad, but not something special. the basic room was not good, old and dirty.

My family and I had an amazing time at Sandos Caracol. We went to Sandos Playacar but vastly prefer Caracol. Everything from the environment to the staff was amazing.

The only problem we had was we experienced a less great experience at the international buffet. Alma, one of the servers who was manning the omelette grill, was rude. We went to buffet around 1030 and she must have thought we didn’t speak Spanish but another server asked if she should bring out more food and she said no in a rude way. She was not friendly at all and seemed to be bothered with so many people.

access to the ocean, and many different pools to suit all kinds of vacationers. Small hike to see on resort Mayan ruins along with many wild life including coatis, iguanas, monkeys, and more! loved the eco-centric mindset to help limit our impact as tourists and enjoy all that nature has to offer.

the only complaint we had was the food- it was pretty tourist centric, pretty bland, French fries always available etc. the international buffet was fine, but the whole experience got much better once we realized the Italian restaurant had a breakfast buffet also, and the restaurant by the adult pool served breakfast and lunch. Also the Mexican buffet quickly became our dinner go to once we figured out we could go!

We liked the staff friendliness and always assisted with a smile. Also, we enjoy all the amenities included in the hotel: bar drinks, food at the Laguna restaurant was great. The night entertainment was very nice, plus the Entertainment Team made it more fun.

We didn't liked the check in process. It took about about an hour for two of us to get checked in. The family of 5 that came with us took them more than an hour to get checked in. A couple waiting behind us were very upset as it took them 2 hours plus to get checked in. I don't understand why the check in process is so inefficient. We brought up to Jairo the manager and his excuse was he didn't have enough employees. Also, the process of taking our luggage while we checked in needs improvement. The security was not very good as they luggage was stored in a room unsecured. Don't understand why the luggage had to be taken away from us in order to check in. If the reason was to limit the amount of luggage inside the check in area it needs better security measures.

the environment, animals, monkeys, cenotes, aquatic parc

the cleanliness , the lines for eat, the impossibility to make reservations for restaurants à la carte

It was great for our family to stay at one resort with so many activities without having to leave. They really do their best to have friendly, kind, fast services. Been to this resort for a wedding before kids and definitely couldn't find a better to go to with kids.

The smokers freely smoking where ever THEY liked along sidewalks and on the beach, staff not keeping them accountable to stay in their designated smoking areas. We have children with us and it didn't matter what time of day, always some entitled smoker assuming being in open air made it okay to give other guests (kids & adults) second hand cancer. NOT Okay at all. Staff need to speak up to tell them to put it out and direct them to the nearest designated smoking spots.

There are always goods and not so goods when it comes to all inclusive resorts like this. But when you take a step back and ask yourself “was that a memorable experience that put a smile on my face?” Then That is exactly what Sandos provides. It’s like the place has a series of areas with different vibes - palm tree white sand beach (don’t believe the crap about the beach being disappointing in other reviews), a fun family pool, jungle walks, ruins and a water park that will keep the kids busy for days. For me though, the thing that made this a great vacation was the people we met. For some reason this place attracts good people who you’ll get to know the faces of over your stay. We made some excellent friends and by the end our kids knew most of the other kids on site.

The buffet food isn’t the highest quality - so I suggest booking restaurants for the duration of your stay as soon as you arrive. Save the buffet for breakfast and the occasional lunch.

so much to see and do especially for the children in the group

nothing. it was amazing

Beautiful beach, friendly attentive staff, lots of free activities (petting zoo, waterpark, bike ride, jade river adventure, senote, kayaks), nightly shows (go early for a seat at the fire show or you will be standing), lots of animals around the resort, delicious food.

The resort is huge, if you have young kiddos or anyone with mobility issues they do not have a way of getting around the resort besides walking. On average we walked around 7 miles just at the resort. You can rent wheelchairs or scooters and we did that the second day and it made a world of difference.