1,350 reviews
From
$299Carretera Puerto Juarez-Chetumal Km. 295, Riviera Maya, 77710, QR, Mexico
1,350 reviews
1/31
From
$299Water park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Turkish/Steam Bath
Welcome to the Sandos Caracol Eco Resort All Inclusive, a five-star oasis located in Playa del Carmen, Mexico. Just 3.5mi from the city center, this resort offers the perfect blend of luxury and nature. With 1350 reviews, guests rave about the incredible amenities and experiences provided here.
The resort boasts a range of amenities to keep guests entertained and relaxed. From a thrilling water park and water sports facilities to a tranquil spa and private beach area, there is something for everyone. Take a dip in the outdoor swimming pool or enjoy a game of tennis on the resort's courts. Children will love the kids' club and playground, while adults can unwind in the Turkish/Steam Bath or hot tub. With an ocean view and access to a private balcony, guests can truly immerse themselves in the beauty of the surroundings.
At a minimum price of $299, guests can enjoy all the comforts and conveniences this resort has to offer. With its prime location, stunning amenities, and rave reviews, the Sandos Caracol Eco Resort All Inclusive is the perfect destination for travelers seeking an unforgettable vacation.
After a day of exploring the stunning natural surroundings of Playa del Carmen, guests can take a refreshing dip in one of the resort's two outdoor swimming pools. Pool 1 is available all season and offers a shallow end, perfect for relaxing and keeping an eye on the little ones. With a view of the ocean, guests can soak up the sun and enjoy the breathtaking scenery while enjoying a swim.
When it comes to dining options, the Sandos Caracol Eco Resort All Inclusive has a variety of restaurants to satisfy every palate. From international cuisine at La Laguna to Italian delicacies at La Toscana, and Mexican flavors at Las Mascaras, there is something for every taste. Guests can also indulge in Brazilian dishes at Fogo de Brazil or Asian cuisine at El Templo. With a total of nine restaurants on-site, guests will never run out of options to satisfy their cravings.
For the convenience of guests, the resort accepts cash as well as Visa, Mastercard, and American Express as payment options. This ensures that guests can easily settle their bills and enjoy a hassle-free stay.
With its beautiful pools, diverse dining options, and convenient payment methods, the Sandos Caracol Eco Resort All Inclusive guarantees a truly unforgettable vacation experience. Guests can relax, indulge, and immerse themselves in the beauty of Playa del Carmen while enjoying all the comforts and conveniences this five-star resort has to offer.
Closest airports
Cozumel International Airport
12.2miCancún International Airport
28miWater park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Beach
Kids' club
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Bar
Fitness center
Room service
Restaurant
Sun deck
Terrace
Garden
Free toiletries
View
Balcony
Private Bathroom
Parking On Site
Show 4 photos
Royal Elite Superior (3 Adults + 1 child)
2 Twin Beds
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
+
More details
Indulge in the spacious and luxurious Royal Elite Superior room, perfect for 3 adults and 1 child. Relax and enjoy the breathtaking ocean view from your private balcony or unwind in the comfortable beds after a long day of exploring. With top-notch amenities like a minibar, flat-screen TV, and air conditioning, your stay will be nothing short of extraordinary.
Show 7 photos
Signature Eco Superior
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
More details
Our Signature Eco Superior studio offers a cozy and eco-friendly space with a stunning view from the balcony. Enjoy a comfortable stay with a private bathroom, flat-screen TV, and minibar, while being surrounded by nature and modern comforts.
Show 4 photos
Select club penthouse
1 King Size Bed
1 Sofa Bed
665 sqft
Balcony
Flat-screen TV
Air conditioning
More details
Our spacious Double Room offers a comfortable and luxurious stay for two adults, with a king-size bed and a cozy sofa bed. Enjoy the fresh air on the balcony or relax in front of the flat-screen TV with air conditioning for added comfort.
Show 7 photos
Signature Eco Superior (2 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Experience the eco-friendly comfort of our Signature Eco Superior room, perfectly suited for 2 adults and 1 child. Relax in this spacious 323 sqft room with a private balcony, modern amenities, and stunning views, ensuring a memorable stay for the whole family.
Show 4 photos
Select club Superior
1 King Size Bed
420 sqft
Private Bathroom
Balcony
Flat-screen TV
Air conditioning
More details
Indulge in the spaciousness of our 420 sqft Superior Suite, adorned with a comfortable King size bed, a private bathroom, a balcony with a breathtaking view, a flat-screen TV, and the comfort of air conditioning. Perfect for a romantic getaway for two.
Show 5 photos
Eco Family Penthouse (2 Adults + 3 Children)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
+
x3
More details
Welcome to our Eco Family Penthouse! This spacious 667 sqft room is perfect for a family getaway. Relax in the comfort of your private balcony while enjoying the breathtaking view. With a bunk bed and a queen size bed, this room comfortably accommodates 2 adults and 3 children. Experience modern amenities like a flat-screen TV, air conditioning, and a minibar for an unforgettable stay.
Show 4 photos
Royal Elite Penthouse (3 Adults)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
x3
More details
Experience luxury and breathtaking ocean views in our Royal Elite Penthouse, a spacious triple room with a private hot tub/Jacuzzi, balcony, and a comfortable queen size bed. Enjoy the ultimate relaxation in this 667 sqft haven, complete with a minibar, flat-screen TV, and free toiletries.
Show 4 photos
Royal Elite Superior (2 Adults)
2 Queen Size Beds
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Indulge in the spacious and luxurious Royal Elite Superior room, boasting a stunning ocean view, private balcony, and two queen size beds. With top-notch amenities including a minibar, flat-screen TV, and free toiletries, your stay is guaranteed to be unforgettable.
Show 8 photos
Eco Family Suite (2 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Welcome to our Eco Family Suite, a spacious 441 sqft haven with a private balcony providing breathtaking views. Equipped with a queen size bed and a cozy bunk bed, this room accommodates 2 adults and 1 child. Enjoy modern comforts like a flat-screen TV, air conditioning, and a minibar, ensuring a delightful stay for the whole family.
Show 8 photos
Eco Family Suite (3 Adults + 2 Children)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
x3
+
More details
Indulge in a spacious 441 sqft Eco Family Suite, ideal for 3 adults and 2 children. Enjoy the comfort of a private bathroom, balcony with a view, and modern amenities including a flat-screen TV and minibar.
Show 5 photos
Royal Elite Penthouse (3 Adults + 1 Child)
2 Twin Beds
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
x3
+
More details
Indulge in luxury with our Royal Elite Penthouse, a spacious 667 sqft quadruple room offering mesmerizing ocean views from the balcony and the comfort of a hot tub/Jacuzzi. With its elegant design and impeccable amenities like a minibar, flat-screen TV, and air conditioning, this room is perfect for a family getaway or a relaxing retreat.
Show 8 photos
Eco Family Suite (3 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
x3
+
More details
Welcome to our Eco Family Suite, where you can relax with your loved ones in a spacious and eco-friendly environment. Enjoy stunning views from your private balcony, indulge in the comfort of a cozy queen size bed, and unwind with modern amenities such as a flat-screen TV and air conditioning.
Show 5 photos
Royal Elite Penthouse (2 Adults + 2 Children)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
+
More details
Experience luxury at its finest in our Royal Elite Penthouse, boasting breathtaking ocean views, a private hot tub on the balcony, and a spacious 667 sqft living area. Relax in style with a comfortable queen size bed and unwind in the hot tub after a long day of exploring.
Show 5 photos
Eco Family Penthouse
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
More details
Welcome to our Eco Family Penthouse, a spacious 667 sqft room perfect for families. Enjoy the stunning view from your private balcony, relax in the comfortable sitting area, and take advantage of amenities such as a flat-screen TV, air conditioning, and complimentary toiletries.
Show 4 photos
Royal Elite One Bedroom Suite (2 Adults + 2 Children)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Indulge in luxury with our Royal Elite One Bedroom Suite, boasting a spacious 667 sqft of comfort. Enjoy magnificent ocean views from your private balcony, unwind in the sitting area, and embrace ultimate relaxation with the enticing features including a flat-screen TV, air conditioning, and a stylish private bathroom.
Show 5 photos
Eco Family Penthouse
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
More details
Welcome to our Eco Family Penthouse, a spacious 667 sqft retreat with stunning views from the private balcony. Enjoy the comfort of a Queen size bed and a bunk bed, along with a private bathroom, flat-screen TV, and minibar. Unwind in eco-friendly luxury with free toiletries, air conditioning, and all the amenities you need for a memorable stay. Smoking is not allowed in this family-friendly oasis.
Show 8 photos
Eco Family Suite (3 Adults)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
x3
More details
Welcome to our Eco Family Suite, a spacious and modern studio featuring a private bathroom, balcony, and stunning views. Unwind in comfort with a bunk bed and queen size bed, and enjoy the convenience of amenities such as a minibar, flat-screen TV, and air conditioning. With thoughtful touches like bathrobes, slippers, and complimentary toiletries, your stay with us will be truly unforgettable.
Show 4 photos
Penthouse Royal Elite - single occupancy
1 Twin Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
More details
Welcome to our Single Room, where you can relax in a spacious 667 sqft space with an exquisite ocean view from your private balcony. Enjoy the luxury of a hot tub/Jacuzzi, a comfortable twin bed, and modern amenities such as a minibar, flat-screen TV, and air conditioning. It's the perfect retreat for solo travelers seeking comfort and tranquility.
Show 5 photos
Eco Family Penthouse (3 Adults + 2 Children)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
x3
+
More details
Welcome to our Eco Family Penthouse, a spacious and luxurious room designed with families in mind. With 667 sqft of space, a private bathroom, balcony, and breathtaking views, this room offers comfort and relaxation for both adults and children.
Show 7 photos
Eco Family Suite - single occupancy
1 Twin Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
More details
Experience the ultimate eco-friendly luxury in our spacious Eco Family Suite, perfect for single occupancy. With stunning views from your private balcony, a cozy twin bed, and top-notch amenities such as a flat-screen TV and minibar, your comfort and relaxation are guaranteed. No smoking.
Show 4 photos
Select club Deluxe
1 Twin Bed
1 Queen Size Bed
440 sqft
Balcony
Flat-screen TV
Air conditioning
More details
Experience the ultimate comfort in our spacious Deluxe Room, adorned with a cozy Twin and Queen size bed, a balcony overlooking the surroundings, a flat-screen TV to keep you entertained, and air conditioning to ensure a pleasant stay. Perfect for a relaxing getaway for two.
Show 5 photos
Eco Family Penthouse (3 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
x3
+
More details
Experience the ultimate eco-friendly family getaway in our spacious and luxurious Eco Family Penthouse, featuring a private balcony with stunning views, a comfortable bunk bed and queen size bed, and a range of amenities including a minibar, flat-screen TV, and air conditioning.
Show 4 photos
Royal Elite Superior - single occupancy
1 Twin Bed
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Indulge in the Royal Elite Superior room, a spacious 420 sqft retreat with breathtaking ocean views from your private balcony. Enjoy a comfortable night's rest on the luxurious twin bed, and relax with amenities like a minibar, flat-screen TV, and air conditioning. Prepare for an unforgettable stay with a refreshing shower and complimentary toiletries.
Show 4 photos
Select club Superior - single occupancy
1 Twin Bed
420 sqft
Balcony
Flat-screen TV
Air conditioning
More details
Welcome to our Superior Single Room - a spacious and comfortable retreat just for you. Enjoy a 420 sqft sanctuary with a private balcony, flat-screen TV, and air conditioning for a relaxing and refreshing stay.
Show 4 photos
Royal Elite Superior (2 Adults + 1 Child)
2 Double Beds
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Experience luxury and comfort in our Royal Elite Superior Suite, boasting a spacious 420 sqft with breathtaking ocean views, a private balcony, and modern amenities such as a flat-screen TV, minibar, and air conditioning. Perfect for a family getaway with 2 double beds and accommodating 2 adults and 1 child, this suite offers everything you need for a memorable stay.
Show 7 photos
Signature Eco Superior (3 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
x3
+
More details
Experience luxury in our Signature Eco Superior studio room, perfect for a family of 3 adults and 1 child. Relax on the balcony while enjoying stunning views, or indulge in the comfort of your private bathroom and flat-screen TV. Complete with all the amenities you need for a comfortable stay, including air conditioning, minibar, and free toiletries.
Show 7 photos
Signature Eco Superior (2 Adults + 2 Children)
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Welcome to our Signature Eco Superior room, perfect for 2 adults and 2 children. Relax in the 323 sqft space with a private balcony offering stunning views. Enjoy modern amenities such as a flat-screen TV, air conditioning, and a minibar, ensuring a comfortable stay for the whole family.
Show 7 photos
Eco Superior Single
1 Twin Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
More details
Experience tranquility in our spacious Eco Superior Single room, featuring a private balcony with breathtaking views, a comfortable twin bed, and a range of amenities including a flat-screen TV, minibar, and air conditioning. With environmentally friendly touches and luxurious comforts, this room is the perfect oasis for solo travelers.
Show 4 photos
Royal Elite Superior (3 Adults)
1 Queen Size Bed
2 Double Beds
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
More details
Discover the Royal Elite Superior room, a spacious triple room with breathtaking ocean views, a private balcony, and modern amenities like a flat-screen TV, minibar, and air conditioning. Perfect for a luxurious and comfortable stay for up to 3 adults.
Show 8 photos
Eco Family Suite (2 Adults + 2 Children)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Immerse your family in an eco-friendly getaway with our spacious and inviting Eco Family Suite. With a private balcony boasting stunning views and an array of amenities including a minibar and flat-screen TV, this studio room offers the perfect combination of comfort and convenience for 2 adults and 2 children.
Show 4 photos
Royal Elite One Bedroom Suite - single occupancy
1 Twin Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Welcome to our luxurious Royal Elite One Bedroom Suite designed exclusively for single occupancy. With 667 sqft of space, this spacious room offers an ocean view, private bathroom, balcony, flat-screen TV, and a cozy sitting area. Pamper yourself with our complimentary amenities including a minibar, bathrobe, and free toiletries, ensuring a comfortable and memorable stay.
Show 5 photos
Eco Family Penthouse (2 Adults + 1 Child)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Experience a spacious Eco Family Penthouse, ideal for 2 adults and 1 child, featuring a private balcony, stunning views, a flat-screen TV, and a convenient minibar, all nestled in a smoke-free environment.
Show 5 photos
Eco Family Penthouse (2 Adults + 2 Children)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Experience the eco-friendly luxury of our spacious 667 sqft Family Penthouse, perfect for 2 adults and 2 children. Enjoy stunning views from your balcony, relax in the private bathroom, and unwind with the flat-screen TV and minibar amenities.
Show 4 photos
Select club Deluxe - single occupancy
1 Sofa Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
Flat-screen TV
Air conditioning
More details
Indulge in the comfort and style of our Deluxe Suite, boasting a spacious 441 sqft with a Queen size bed and sofa bed. Enjoy the luxury of a private bathroom, balcony, and modern amenities such as a flat-screen TV and air conditioning.
Show 8 photos
Eco Family Suite (2 Adults + 3 Children)
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
+
x3
More details
Our Eco Family Suite is a spacious, 441 sqft studio that comfortably accommodates 2 adults and 3 children. With a private bathroom, balcony, and stunning views, this room also comes equipped with modern amenities like a minibar, flat-screen TV, and air conditioning to ensure a comfortable stay for the whole family.
Show 5 photos
Royal Elite One Bedroom Suite (2 Adults)
1 King Size Bed
1 Sofa Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
More details
Experience unparalleled luxury with our Royal Elite One Bedroom Suite, boasting a spacious 667 sqft of elegantly decorated space. Enjoy breathtaking ocean views from your private balcony, indulge in the comfort of a king size bed and relax in the separate sitting area equipped with a flat-screen TV and minibar.
Show 4 photos
Royal Elite One Bedroom Suite (3 Adults)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
More details
Indulge in luxury and enjoy stunning ocean views from your private balcony in our Royal Elite One Bedroom Suite. With a spacious living area, plush sofa bed, and queen size bed, this suite is perfect for up to 3 adults. Relax and unwind in style with the featured amenities such as a minibar, flat-screen TV, and air conditioning.
Show 4 photos
Royal Elite Penthouse (2 Adults + 1 Child)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
+
More details
Indulge in the luxury of our Royal Elite Penthouse, with stunning ocean views from your private balcony. Relax in the hot tub, enjoy the spacious 667 sqft room, and savor the comforts of a queen size bed and a sofa bed for your child.
Show 7 photos
Signature Eco Superior (3 Adults)
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
x3
More details
Experience the perfect blend of comfort and sustainability in our Signature Eco Superior Studio, accommodating up to 3 adults. Enjoy stunning views from the balcony, relax with a beverage from the minibar, and unwind with your favorite streaming services on the flat-screen TV.
Show 4 photos
Royal Elite Superior (2 Adults + 2 Children)
2 Double Beds
420 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Indulge in the Royal Elite Superior suite, offering a spacious 420 sqft of luxury. Enjoy the breathtaking ocean view from your private balcony, relax in the comfort of double beds, and be pampered with premium amenities like a minibar, flat-screen TV, and air conditioning.
Show 4 photos
Royal Elite Penthouse (2 Adults)
2 Twin Beds
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
More details
Indulge in the luxurious Royal Elite Penthouse, a stunning double room with 667 sqft of space and exquisite ocean views from its private balcony. Relax in the hot tub/Jacuzzi or enjoy a movie on the flat-screen TV, making your stay unforgettable in every way.
Show 5 photos
Royal Elite One Bedroom Suite (2 Adults + 1 Child)
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
+
More details
Indulge in the Royal Elite One Bedroom Suite, a spacious 667 sqft sanctuary with an ocean view balcony, private bathroom, flat-screen TV, and a minibar. With a queen size bed and a sofa bed, this room comfortably accommodates 2 adults and 1 child for an unforgettable vacation.
Show 8 photos
Eco Family Suite
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
More details
Experience the perfect family getaway in our spacious and eco-friendly suite, featuring a private bathroom, balcony, and stunning views. Enjoy modern comforts like a minibar and flat-screen TV, as well as additional amenities such as bathrobes and complimentary toiletries.
Show 4 photos
Royal Elite One Bedroom Suite (3 Adults + 1 child)
2 Twin Beds
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
+
More details
Indulge in our luxurious Royal Elite One Bedroom Suite, a spacious 667 sqft haven featuring an ocean view balcony, private bathroom, and stylish amenities such as a minibar, flat-screen TV, and air conditioning. With two twin beds and room for three adults and one child, this suite provides the perfect retreat for a memorable family vacation.
Show 4 photos
Select club penthouse - single occupancy
1 Sofa Bed
1 Queen Size Bed
665 sqft
Balcony
Flat-screen TV
Air conditioning
More details
Relax and rejuvenate in our spacious Queen Room with Spa Bath, featuring a balcony, flat-screen TV, and air conditioning. With 667 sqft of space, this double room with a comfortable queen size bed and sofa bed is perfect for solo travelers seeking a tranquil retreat. Smoking is not allowed.
Show 5 photos
Eco Family Penthouse (3 Adults)
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
x3
More details
Indulge in the spacious Eco Family Penthouse, perfect for 3 adults seeking a comfortable and eco-friendly retreat. This 667 sqft haven features a private bathroom, balcony with stunning views, and amenities such as a minibar, flat-screen TV, and air conditioning.
7.3
1,350 reviewsFrom
$299Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇲🇽
Diana
8.2
8.2
The Waterpark definetely is incredible, as well as the jungle feeling that you can live at your stay. all the animals that you can see is amazing. You should be sure to find a way to isolate the doors completely, as we had en encounter with a giant spider and cockroach in the room. The room was nice and comfortable. The food was always good, but the personal does not seem very motivated or friendly. Please also do something to save your beach, we were not able to get into the water because of the dirt.
🇨🇦
Rowan
9.1
9.1
There are always goods and not so goods when it comes to all inclusive resorts like this. But when you take a step back and ask yourself “was that a memorable experience that put a smile on my face?” Then That is exactly what Sandos provides. It’s like the place has a series of areas with different vibes - palm tree white sand beach (don’t believe the crap about the beach being disappointing in other reviews), a fun family pool, jungle walks, ruins and a water park that will keep the kids busy for days. For me though, the thing that made this a great vacation was the people we met. For some reason this place attracts good people who you’ll get to know the faces of over your stay. We made some excellent friends and by the end our kids knew most of the other kids on site.
The buffet food isn’t the highest quality - so I suggest booking restaurants for the duration of your stay as soon as you arrive. Save the buffet for breakfast and the occasional lunch.
🇺🇸
Jenifer
9.1
9.1
Beautiful beach, friendly attentive staff, lots of free activities (petting zoo, waterpark, bike ride, jade river adventure, senote, kayaks), nightly shows (go early for a seat at the fire show or you will be standing), lots of animals around the resort, delicious food.
The resort is huge, if you have young kiddos or anyone with mobility issues they do not have a way of getting around the resort besides walking. On average we walked around 7 miles just at the resort. You can rent wheelchairs or scooters and we did that the second day and it made a world of difference.
🇺🇸
Cuenca
8.2
8.2
We liked the staff friendliness and always assisted with a smile. Also, we enjoy all the amenities included in the hotel: bar drinks, food at the Laguna restaurant was great. The night entertainment was very nice, plus the Entertainment Team made it more fun.
We didn't liked the check in process. It took about about an hour for two of us to get checked in. The family of 5 that came with us took them more than an hour to get checked in. A couple waiting behind us were very upset as it took them 2 hours plus to get checked in. I don't understand why the check in process is so inefficient. We brought up to Jairo the manager and his excuse was he didn't have enough employees. Also, the process of taking our luggage while we checked in needs improvement. The security was not very good as they luggage was stored in a room unsecured. Don't understand why the luggage had to be taken away from us in order to check in. If the reason was to limit the amount of luggage inside the check in area it needs better security measures.
🇺🇸
Hila
8.2
8.2
location was great. the unique resort that is located in a jungle. The variety of activities. The animals that walks beside you.
The food was average. Not that bad, but not something special. the basic room was not good, old and dirty.
🇺🇸
Maria
10
10
My family and I had an amazing time at Sandos Caracol. We went to Sandos Playacar but vastly prefer Caracol. Everything from the environment to the staff was amazing.
The only problem we had was we experienced a less great experience at the international buffet. Alma, one of the servers who was manning the omelette grill, was rude. We went to buffet around 1030 and she must have thought we didn’t speak Spanish but another server asked if she should bring out more food and she said no in a rude way. She was not friendly at all and seemed to be bothered with so many people.
🇺🇸
Christian
8.2
8.2
very cool jungle location, tons of animals and nature, good breakfast buffet and bars, plenty of incredible cenotes on site, amazing massages by the beach, fun water slides etc.
I’d recommend never going to the Mexican restaurant here for dinner. Worst dining experience of my life. the people at the Mexican restaurant ignore you and you will wait literally hours to recieve cold undercooked food. horrible thing. also the hot tub is NOT included and not free. the hot tub on site is a separate charge, which really wasn’t cool.
🇺🇸
Kim
10
10
access to the ocean, and many different pools to suit all kinds of vacationers. Small hike to see on resort Mayan ruins along with many wild life including coatis, iguanas, monkeys, and more! loved the eco-centric mindset to help limit our impact as tourists and enjoy all that nature has to offer.
the only complaint we had was the food- it was pretty tourist centric, pretty bland, French fries always available etc. the international buffet was fine, but the whole experience got much better once we realized the Italian restaurant had a breakfast buffet also, and the restaurant by the adult pool served breakfast and lunch. Also the Mexican buffet quickly became our dinner go to once we figured out we could go!
🇨🇦
Valentina
8.2
8.2
the environment, animals, monkeys, cenotes, aquatic parc
the cleanliness , the lines for eat, the impossibility to make reservations for restaurants à la carte
🇨🇦
Findlay
10
10
It was great for our family to stay at one resort with so many activities without having to leave. They really do their best to have friendly, kind, fast services. Been to this resort for a wedding before kids and definitely couldn't find a better to go to with kids.
The smokers freely smoking where ever THEY liked along sidewalks and on the beach, staff not keeping them accountable to stay in their designated smoking areas. We have children with us and it didn't matter what time of day, always some entitled smoker assuming being in open air made it okay to give other guests (kids & adults) second hand cancer. NOT Okay at all. Staff need to speak up to tell them to put it out and direct them to the nearest designated smoking spots.
Attractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAttractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAirports
Cozumel International Airport
12.2miCancún International Airport
28miLa Laguna
Cuisines
InternationalLa Toscana
Cuisines
ItalianLas Mascaras
Cuisines
MexicanSalvia Snack Bar
Cuisines
InternationalEl Templo
Cuisines
AsianFogo de Brazil
Cuisines
BrazilianLa Riviera
Cuisines
MediterraneanLa Toscana
Cuisines
ItalianLocation
OutdoorFeatures
Shallow end•With viewAvailability
All seasonWater park
Spa/Wellness packages
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Beach
Kids' club
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Ocean view
Bar
Fitness center
Room service
Restaurant
Sun deck
Terrace
Garden
Free toiletries
View
Balcony
Private Bathroom
Parking On Site
Activities
Beach
Canoeing
Diving
Fishing
Game room
Golf course
Hiking
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Tennis court
Water park
Water sports facilities on site
Windsurfing
Bathroom
Additional bathroom
Bathrobe
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Tour desk
General
Air conditioning
Designated smoking area
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Mosquito net
Room service
Internet
Free wifi
Living Area
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Fan
Iron
Socket near the bed
Safety & security
Safe
Safety features
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Fitness classes
Hot tub
Locker rooms
Massage
Outdoor swimming pool
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Turkish/Steam Bath
Waterslide
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Ocean view
View
From
$299Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Cards accepted at this property
Mastercard,
American Express,
Visa,
Cash only
This property accepts cash.
When are the check-in and check-out times for Sandos Caracol Eco Resort All Inclusive?
For those planning to reside at Sandos Caracol Eco Resort All Inclusive, the doors open for check-in at 03:00 PM and it's time to say goodbye by 12:00 PM.
Does Sandos Caracol Eco Resort All Inclusive provide parking options?
Yes, parking is available at Sandos Caracol Eco Resort All Inclusive. The best part is that it is free and conveniently located on-site for guests. Additionally, the parking is private, ensuring the safety and security of your vehicle. There is no need to make a parking reservation as it is readily accessible for all visitors.
What's the nightly rate at Sandos Caracol Eco Resort All Inclusive?
Room rates at Sandos Caracol Eco Resort All Inclusive initiate from $299. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.
Which room categories can I book at Sandos Caracol Eco Resort All Inclusive?
The hotel offers a variety of rooms including Royal Elite Superior, Signature Eco Superior, Royal Elite One Bedroom Suite, Double Room, Superior Suite, Eco Family Penthouse, Royal Elite Penthouse, Single Room, Deluxe Room, Eco Superior Single, Eco Family Suite, Signature Eco Superior, Queen Room with Spa Bath, and Deluxe Suite. The rooms accommodate different numbers of adults and children, and have various bed and room sizes. Smoking is not allowed in any of the rooms.
What activities does Sandos Caracol Eco Resort All Inclusive offer?
Guests at Sandos Caracol Eco Resort All Inclusive can enjoy a variety of leisure amenities during their stay. The hotel features a water park, perfect for a fun-filled day of sliding and splashing. For relaxation, guests can indulge in spa and wellness packages, taking advantage of services such as Turkish/Steam Bath and massages. The hotel offers a private beach area as well as an outdoor swimming pool with a waterslide. There are also water sports facilities on site for those who prefer more active pursuits.
In addition to the leisure amenities, guests can dine at a selection of on-site restaurants, including La Laguna with international cuisine, La Toscana with Italian cuisine, Las Mascaras with Mexican cuisine, Salvia Snack Bar with international cuisine, El Templo with Asian cuisine, Fogo de Brazil with Brazilian cuisine, La Riviera with Mediterranean cuisine, and Los Lirios.
Overall, there are plenty of options for guests to spend their time at the hotel, whether it's relaxing by the pool, enjoying the beach, dining at the restaurants, or participating in water sports.
Does Sandos Caracol Eco Resort All Inclusive feature a pool area?
The hotel has an outdoor pool with a shallow end and a view. The pool is available all season.
Are there restaurants located within Sandos Caracol Eco Resort All Inclusive?
Based on the provided data, the hotel has multiple restaurants on site. These include La Laguna (International cuisine), La Toscana (Italian cuisine), Las Mascaras (Mexican cuisine), Salvia Snack Bar (International cuisine), El Templo (Asian cuisine), Fogo de Brazil (Brazilian cuisine), La Riviera (Mediterranean cuisine), and Los Lirios.
Does Sandos Caracol Eco Resort All Inclusive accept credit cards and cash payments?
Yes, Sandos Caracol Eco Resort All Inclusive accepts both cash and credit card payments. They accept Visa, Mastercard, and American Express credit cards. This gives guests the convenience of paying with their preferred method, whether it be cash or card.
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