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$264Carretera Puerto Juarez-Chetumal Km. 295, Riviera Maya, 77710, QR, Mexico
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+1-833-728-20411,350 reviews
1/31
Water park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Welcome to the Sandos Caracol Eco Resort All Inclusive, a five-star oasis located in Playa del Carmen, Mexico. Just 3.5mi from the city center, this resort offers the perfect blend of luxury and nature. With 1350 reviews, guests rave about the incredible amenities and experiences provided here.
The resort boasts a range of amenities to keep guests entertained and relaxed. From a thrilling water park and water sports facilities to a tranquil spa and private beach area, there is something for everyone. Take a dip in the outdoor swimming pool or enjoy a game of tennis on the resort's courts. Children will love the kids' club and playground, while adults can unwind in the Turkish/Steam Bath or hot tub. With an ocean view and access to a private balcony, guests can truly immerse themselves in the beauty of the surroundings.
At a minimum price of $264, guests can enjoy all the comforts and conveniences this resort has to offer. With its prime location, stunning amenities, and rave reviews, the Sandos Caracol Eco Resort All Inclusive is the perfect destination for travelers seeking an unforgettable vacation.
After a day of exploring the stunning natural surroundings of Playa del Carmen, guests can take a refreshing dip in one of the resort's two outdoor swimming pools. Pool 1 is available all season and offers a shallow end, perfect for relaxing and keeping an eye on the little ones. With a view of the ocean, guests can soak up the sun and enjoy the breathtaking scenery while enjoying a swim.
When it comes to dining options, the Sandos Caracol Eco Resort All Inclusive has a variety of restaurants to satisfy every palate. From international cuisine at La Laguna to Italian delicacies at La Toscana, and Mexican flavors at Las Mascaras, there is something for every taste. Guests can also indulge in Brazilian dishes at Fogo de Brazil or Asian cuisine at El Templo. With a total of nine restaurants on-site, guests will never run out of options to satisfy their cravings.
For the convenience of guests, the resort accepts cash as well as Visa, Mastercard, and American Express as payment options. This ensures that guests can easily settle their bills and enjoy a hassle-free stay.
With its beautiful pools, diverse dining options, and convenient payment methods, the Sandos Caracol Eco Resort All Inclusive guarantees a truly unforgettable vacation experience. Guests can relax, indulge, and immerse themselves in the beauty of Playa del Carmen while enjoying all the comforts and conveniences this five-star resort has to offer.
Closest airports
Cozumel International Airport
12.2miCancún International Airport
28miWater park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Fitness center
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Streaming service (like Netflix)
Beach
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Massage
Tour desk
Parking On Site
Terrace
24-hour front desk
Ocean view
Beach umbrellas
Beach chairs/Loungers
Playground
Kids' meals
Garden
Free toiletries
View
Balcony
Show 7 photos
Signature Eco Superior
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Our Signature Eco Superior studio offers a cozy and eco-friendly space with a stunning view from the balcony. Enjoy a comfortable stay with a private bathroom, flat-screen TV, and minibar, while being surrounded by nature and modern comforts.
Show 8 photos
Eco Family Suite
1 Bunk Bed
1 Queen Size Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Welcome to our Eco Family Suite, a spacious 441 sqft haven with a private balcony providing breathtaking views. Equipped with a queen size bed and a cozy bunk bed, this room accommodates 2 adults and 1 child. Enjoy modern comforts like a flat-screen TV, air conditioning, and a minibar, ensuring a delightful stay for the whole family.
Show 7 photos
Eco Family Suite, Single Use
1 Twin Bed
440 sqft
Private Bathroom
Balcony
View
Minibar
More details
Experience the ultimate eco-friendly luxury in our spacious Eco Family Suite, perfect for single occupancy. With stunning views from your private balcony, a cozy twin bed, and top-notch amenities such as a flat-screen TV and minibar, your comfort and relaxation are guaranteed. No smoking.
Show 7 photos
Signature Eco Superior, Triple
1 Bunk Bed
1 Queen Size Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Experience luxury in our Signature Eco Superior studio room, perfect for a family of 3 adults and 1 child. Relax on the balcony while enjoying stunning views, or indulge in the comfort of your private bathroom and flat-screen TV. Complete with all the amenities you need for a comfortable stay, including air conditioning, minibar, and free toiletries.
Show 7 photos
Eco Superior, Single Use
1 Twin Bed
325 sqft
Private Bathroom
Balcony
View
Minibar
x8
+
x4
More details
Experience tranquility in our spacious Eco Superior Single room, featuring a private balcony with breathtaking views, a comfortable twin bed, and a range of amenities including a flat-screen TV, minibar, and air conditioning. With environmentally friendly touches and luxurious comforts, this room is the perfect oasis for solo travelers.
Show 5 photos
Eco Family Penthouse
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious family room offers air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Show 5 photos
Penthouse, Pool View
1 King Size Bed
1 Sofa Bed
665 sqft
Balcony
x10
+
x6
More details
POOL VIEW PENTHOUSE 2 ADULTS 1 CHILD is 667 square feet and includes a king-size bed 150-183 width plus a sofa bed.
Show 5 photos
Royal Elite Penthouse
1 Sofa Bed
1 Queen Size Bed
665 sqft
Ocean view
Hot tub
Private Bathroom
Balcony
+
More details
Experience luxury at its finest in our Royal Elite Penthouse, boasting breathtaking ocean views, a private hot tub on the balcony, and a spacious 667 sqft living area. Relax in style with a comfortable queen size bed and unwind in the hot tub after a long day of exploring.
Show 5 photos
Royal Elite Suite, 1 Bedroom
1 King Size Bed
1 Sofa Bed
665 sqft
Ocean view
Private Bathroom
Balcony
Minibar
x3
More details
Indulge in luxury with our Royal Elite One Bedroom Suite, boasting a spacious 667 sqft of comfort. Enjoy magnificent ocean views from your private balcony, unwind in the sitting area, and embrace ultimate relaxation with the enticing features including a flat-screen TV, air conditioning, and a stylish private bathroom.
Show 5 photos
Eco Family Penthouse, Triple
1 Bunk Bed
1 Queen Size Bed
665 sqft
Private Bathroom
Balcony
View
Minibar
+
More details
Welcome to our Eco Family Penthouse, a spacious and luxurious room designed with families in mind. With 667 sqft of space, a private bathroom, balcony, and breathtaking views, this room offers comfort and relaxation for both adults and children.
Show 4 photos
Deluxe Club, King
1 King Size Bed
1 Sofa Bed
440 sqft
Balcony
Wifi
Room service
Minibar
x4
+
x3
More details
SELECT CLUB DELUXE 2 ADULTS, ADULTS ONLY +18 is 441 square feet and includes a king-size bed 150-183 width plus a sofa bed.
Show 4 photos
Superior Club, Double/King, Single Use
1 Double Bed
1 King Size Bed
420 sqft
Balcony
x4
+
x3
More details
SELECT CLUB SUPERIOR 1 ADULT, ADULTS ONLY +18 is 420 square feet and includes either a double bed 131-150 width or a king-size bed 150-183 width plus living room, balcony, terrace, extra beds on demand, desk, tea and coffee making facilities , ironing set, and bathrobes.
7.3
1,350 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇲🇽
Diana
8.2
September 2022
The Waterpark definetely is incredible, as well as the jungle feeling that you can live at your stay. all the animals that you can see is amazing. You should be sure to find a way to isolate the doors completely, as we had en encounter with a giant spider and cockroach in the room. The room was nice and comfortable. The food was always good, but the personal does not seem very motivated or friendly. Please also do something to save your beach, we were not able to get into the water because of the dirt.
🇺🇸
Hila
8.2
December 2022
location was great. the unique resort that is located in a jungle. The variety of activities. The animals that walks beside you.
The food was average. Not that bad, but not something special. the basic room was not good, old and dirty.
🇺🇸
Cuenca
8.2
April 2022
We liked the staff friendliness and always assisted with a smile. Also, we enjoy all the amenities included in the hotel: bar drinks, food at the Laguna restaurant was great. The night entertainment was very nice, plus the Entertainment Team made it more fun.
We didn't liked the check in process. It took about about an hour for two of us to get checked in. The family of 5 that came with us took them more than an hour to get checked in. A couple waiting behind us were very upset as it took them 2 hours plus to get checked in. I don't understand why the check in process is so inefficient. We brought up to Jairo the manager and his excuse was he didn't have enough employees. Also, the process of taking our luggage while we checked in needs improvement. The security was not very good as they luggage was stored in a room unsecured. Don't understand why the luggage had to be taken away from us in order to check in. If the reason was to limit the amount of luggage inside the check in area it needs better security measures.
🇺🇸
Maria
10
April 2023
My family and I had an amazing time at Sandos Caracol. We went to Sandos Playacar but vastly prefer Caracol. Everything from the environment to the staff was amazing.
The only problem we had was we experienced a less great experience at the international buffet. Alma, one of the servers who was manning the omelette grill, was rude. We went to buffet around 1030 and she must have thought we didn’t speak Spanish but another server asked if she should bring out more food and she said no in a rude way. She was not friendly at all and seemed to be bothered with so many people.
🇨🇦
Rowan
9.1
October 2021
There are always goods and not so goods when it comes to all inclusive resorts like this. But when you take a step back and ask yourself “was that a memorable experience that put a smile on my face?” Then That is exactly what Sandos provides. It’s like the place has a series of areas with different vibes - palm tree white sand beach (don’t believe the crap about the beach being disappointing in other reviews), a fun family pool, jungle walks, ruins and a water park that will keep the kids busy for days. For me though, the thing that made this a great vacation was the people we met. For some reason this place attracts good people who you’ll get to know the faces of over your stay. We made some excellent friends and by the end our kids knew most of the other kids on site.
The buffet food isn’t the highest quality - so I suggest booking restaurants for the duration of your stay as soon as you arrive. Save the buffet for breakfast and the occasional lunch.
🇺🇸
Kim
10
April 2023
access to the ocean, and many different pools to suit all kinds of vacationers. Small hike to see on resort Mayan ruins along with many wild life including coatis, iguanas, monkeys, and more! loved the eco-centric mindset to help limit our impact as tourists and enjoy all that nature has to offer.
the only complaint we had was the food- it was pretty tourist centric, pretty bland, French fries always available etc. the international buffet was fine, but the whole experience got much better once we realized the Italian restaurant had a breakfast buffet also, and the restaurant by the adult pool served breakfast and lunch. Also the Mexican buffet quickly became our dinner go to once we figured out we could go!
🇺🇸
Jenifer
9.1
October 2021
Beautiful beach, friendly attentive staff, lots of free activities (petting zoo, waterpark, bike ride, jade river adventure, senote, kayaks), nightly shows (go early for a seat at the fire show or you will be standing), lots of animals around the resort, delicious food.
The resort is huge, if you have young kiddos or anyone with mobility issues they do not have a way of getting around the resort besides walking. On average we walked around 7 miles just at the resort. You can rent wheelchairs or scooters and we did that the second day and it made a world of difference.
🇨🇦
Valentina
8.2
January 2023
the environment, animals, monkeys, cenotes, aquatic parc
the cleanliness , the lines for eat, the impossibility to make reservations for restaurants à la carte
🇨🇦
Findlay
10
January 2023
It was great for our family to stay at one resort with so many activities without having to leave. They really do their best to have friendly, kind, fast services. Been to this resort for a wedding before kids and definitely couldn't find a better to go to with kids.
The smokers freely smoking where ever THEY liked along sidewalks and on the beach, staff not keeping them accountable to stay in their designated smoking areas. We have children with us and it didn't matter what time of day, always some entitled smoker assuming being in open air made it okay to give other guests (kids & adults) second hand cancer. NOT Okay at all. Staff need to speak up to tell them to put it out and direct them to the nearest designated smoking spots.
🇨🇦
Bond
8.2
March 2023
so much to see and do especially for the children in the group
nothing. it was amazing
Attractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAttractions
3D Museum of Wonders
2.4miFundadores Park (El Zócalo)
3.2miCenote Chaak Tun
4.4miXenses Park
7.5miRio Secreto Nature Reserve
8miDiscover Mexico Park Cozumel
14.1miSelvatica
14.7miSan Gervasio Mayan Ruins
16.8miKantun Chi Ecopark
18.1miXotik-Ha EcoPark
18.4miThe Mayan Cacao Company
18.5miPlaya Palancar
20.5miEl Mirador Lookout
23.4miXoximilco Cancun
25.9miVentura Park
29miAirports
Cozumel International Airport
12.2miCancún International Airport
28miLa Laguna
Cuisines
La Toscana
Cuisines
Las Mascaras
Cuisines
Salvia Snack Bar
Cuisines
El Templo
Cuisines
Fogo de Brazil
Cuisines
La Riviera
Cuisines
La Toscana
Cuisines
Location
Features
Availability
Water park
Spa/Wellness packages
Kids' club
Snorkeling
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Free wifi
Room service
Fitness center
Turkish/Steam Bath
Water sports facilities on site
Waterslide
Streaming service (like Netflix)
Beach
Golf course
Hot tub
Air conditioning
Tennis court
Kid-friendly buffet
Bar
Sun deck
Massage
Tour desk
Parking On Site
Terrace
24-hour front desk
Ocean view
Beach umbrellas
Beach chairs/Loungers
Playground
Kids' meals
Garden
Free toiletries
View
Balcony
Activities
Beach
Canoeing
Diving
Fishing
Game room
Golf course
Hiking
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Tennis court
Water park
Water sports facilities on site
Windsurfing
Bathroom
Additional bathroom
Bathrobe
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Tour desk
General
Air conditioning
Designated smoking area
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Mosquito net
Room service
Internet
Free wifi
Living Area
Sitting area
Sofa
Media & Technology
Flat-screen TV
Satellite channels
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Room Amenities
Fan
Iron
Socket near the bed
Safety & security
Safe
Safety features
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
Fitness classes
Hot tub
Locker rooms
Massage
Outdoor swimming pool
Sauna
Solarium
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Turkish/Steam Bath
Waterslide
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Ocean view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children of all ages are welcome.
Children 13 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 1 years
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
No capacity for extra beds.
Mastercard,
American Express,
Visa,
Cash only
This property accepts cash.
When are the check-in and check-out times for Sandos Caracol Eco Resort All Inclusive?
For those planning to reside at Sandos Caracol Eco Resort All Inclusive, the doors open for check-in at 03:00 PM and it's time to say goodbye by 12:00 PM.
Does Sandos Caracol Eco Resort All Inclusive provide parking options?
Yes, parking is available at Sandos Caracol Eco Resort All Inclusive. The best part is that it is free and conveniently located on-site for guests. Additionally, the parking is private, ensuring the safety and security of your vehicle. There is no need to make a parking reservation as it is readily accessible for all visitors.
What's the nightly rate at Sandos Caracol Eco Resort All Inclusive?
Room rates at Sandos Caracol Eco Resort All Inclusive initiate from $264. Yet, variations occur based on your room and date preferences. For exact rates, please insert your travel dates.
Which room categories can I book at Sandos Caracol Eco Resort All Inclusive?
The hotel offers a variety of rooms including Royal Elite Superior, Signature Eco Superior, Royal Elite One Bedroom Suite, Double Room, Superior Suite, Eco Family Penthouse, Royal Elite Penthouse, Single Room, Deluxe Room, Eco Superior Single, Eco Family Suite, Signature Eco Superior, Queen Room with Spa Bath, and Deluxe Suite. The rooms accommodate different numbers of adults and children, and have various bed and room sizes. Smoking is not allowed in any of the rooms.
What activities does Sandos Caracol Eco Resort All Inclusive offer?
Guests at Sandos Caracol Eco Resort All Inclusive can enjoy a variety of leisure amenities during their stay. The hotel features a water park, perfect for a fun-filled day of sliding and splashing. For relaxation, guests can indulge in spa and wellness packages, taking advantage of services such as Turkish/Steam Bath and massages. The hotel offers a private beach area as well as an outdoor swimming pool with a waterslide. There are also water sports facilities on site for those who prefer more active pursuits.
In addition to the leisure amenities, guests can dine at a selection of on-site restaurants, including La Laguna with international cuisine, La Toscana with Italian cuisine, Las Mascaras with Mexican cuisine, Salvia Snack Bar with international cuisine, El Templo with Asian cuisine, Fogo de Brazil with Brazilian cuisine, La Riviera with Mediterranean cuisine, and Los Lirios.
Overall, there are plenty of options for guests to spend their time at the hotel, whether it's relaxing by the pool, enjoying the beach, dining at the restaurants, or participating in water sports.
Does Sandos Caracol Eco Resort All Inclusive feature a pool area?
The hotel has an outdoor pool with a shallow end and a view. The pool is available all season.
Are there restaurants located within Sandos Caracol Eco Resort All Inclusive?
Based on the provided data, the hotel has multiple restaurants on site. These include La Laguna (International cuisine), La Toscana (Italian cuisine), Las Mascaras (Mexican cuisine), Salvia Snack Bar (International cuisine), El Templo (Asian cuisine), Fogo de Brazil (Brazilian cuisine), La Riviera (Mediterranean cuisine), and Los Lirios.
Does Sandos Caracol Eco Resort All Inclusive accept credit cards and cash payments?
Yes, Sandos Caracol Eco Resort All Inclusive accepts both cash and credit card payments. They accept Visa, Mastercard, and American Express credit cards. This gives guests the convenience of paying with their preferred method, whether it be cash or card.
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