We were there on a spontaneous trip for our 6 month anniversary. The resort has adult only on one side and family on the other. There are restaurants and bars in the middle that can be shared with all adults, but adults only one of the sides. We only went to 3 of the restaurants, but they were all good. The rest of the time we ate at the buffet. The buffets were clean and full of all sorts of food. My husband is gluten free and although the buffets did not have GF bread that we knew of, there was still plenty of food to eat. Unexpectedly, we were upgraded to a RESERVE room which was very spacious and clean. It has all the amenities one needs. I found the bed to be comfortable as well as the soft pillows. My husband likes a more firm pillow so he didn't quite sleep as well. None of the rooms look out to the ocean, but it is a short walk to the beach and watch an AMAZING sunrise. In fact, it is really beautiful and less crowded in the morning to get in the water. There is a public beach on either side of this beach, so there are lots of locals that stroll by and on Sunday afternoon, their side of the "ocean" was packed. It didn't bother me at all. There is security all over and we felt very safe and I'm happy they have a place too. My husband enjoyed snorkeling as the reef is close by. It's not quite as good as snorkeling in Puerto Morelos (which I highly recommend), but he still had fun. FYI- they do not have snorkel gear to rent here, but I noticed you can buy at the gift shop. One other thing, this beach has a seaweed wall and there was minimal seaweed and the white sand feels amazing under your feet.

Don't forget your sunscreen. It will cost you $53 American dollars at the giftshop for a normal size spray bottle. Also, this isn't a place with lots of entertainment. They did have a small group dancing in the open areas while we were there. Although they did a great job dancing and singing, it seemed incredibly cramped for them because they didn't have a stage. We were there Aug. 12, 2023 and the night life just wasn't busy as all. In fact, the entire place wasn't busy. The main adult pool had just a handful of people in it. We spent most of our time on the beach. I'd still recommend and come back.

loved the resort very plush

We didn’t like many of the restaurants especially the Mexican ....you would think being in Mexico this would be the best ... uses of language on the menu with words such as rind and lard was rather off putting. we ended up walking out and getting a room service burger. also having to use phones to access menu and info was very unhelpful at check in they failed to inform us to book restaurants for our stay .... the first night we ended up almost not being able to eat.

Property is huge, yet doesn't really feel all that crowded. The pool chairs aren't all reserved at 8am already, actually you'd probably find a chair somewhere in the 2nd row even in the middle of the afternoon. Staff is very polite and always helpful. Very active and helpful waiters by the pool ready to take your order. Well equipped and big gym.

The food was.. just ok. It wasn't bad, but it wasn't great either. There's room for improvement there. The evening entertainment leaves a lot to be desired and ends at 11pm already, which from one point of view is understandable as its mostly outdoors. But they'd have plenty of indoor locations, far away from the rooms to keep it going a bit longer and more entertaining.

The resort was all inclusive. The breakfast and dinner buffets were excellent every day. In addition, this resort included approximately 16 restaurants onsite. Needless to say, all the different nationality foods were delicious. Also, our concierge Fabian Valenzuela was perfect for us. He continously ensured we had everything we needed. He exceeded our expectations.

Didn't realize the city of Playa del Carmen was so big. Therefore, you needed a taxi to all tourist sites. But, we loved the hospitality so much that we do plan to return to the city one day.

Beautiful property. Courteous staff!

Staff selling property promotions!

Hot tub in garden. All the food was exceptional and drinks service was excellent. Main bar was nice, nightclub lounge was oddly laid out but was fine. Swim up bar and pool parties were excellent. Beach is lovely, we had some seaweed but not too bad.

Nightclub lounge could do with an actual dancefloor.

My first all inclusive so I don’t have much to compare too but I thought it was fantastic. We stayed in the adults only area. We got in early evening and had a really easy check in. They offered us snacks & drinks (beer, water, soda, etc) during check in. The resort was really pretty, very clean and I loved the aroma therapy everywhere. We never had a problem finding food. Really enjoyed our dinner at Bana and Blue Agave, where I paid extra for lobster, yum. We were there mid March and there was seaweed at the beach , none on the first few days, then it started to come in. The pool was awesome, I was happy it was not heated, it was very refreshing to get in, but I may have felt different if we hadn’t had perfect warm weather.

My only issue is we booked 2 rooms with double beds and it said “subject to availability” when I booked my reservation with Booking.com. The resort was clearly not full while we were there, so there was definitely availability for two full beds but at check in they said it would be an extra $139 per night, per room. I was there with my mom and adult son and daughter, so having separate beds was important for my adult kids. They gave us two king rooms and brought a roll away bed for the kids room and my mom and I shared the king bed in the 2nd room.

Great facilities, multiple pools and beaches go enjoy - and surprisingly good food (BANA and Mole in particular)

Staff service was sometime not good - some bartenders and wait staff were abrupt and some downright rude. Hotel needs to work on this aspect as it nearly ruined our experience. (there were many great service staff during our stay, it was 4-5 bad staff experiences that we had) Had to take a taxi into town ($12/MXN200-300) each way, not bad, but does add some friction to stay (vs hotels in central town). Lots of taxis around though, no problem finding and never had a price gouging experience.

Food overall was good. Liked the large room.

Evening activities/shows are okay. Request for towels to room was extremely delayed or forgotten. Check-in process to hotel was slow and not greeted with the enthusiasm that I'm used to. Drinks were so watered down.

We loved the food, the friendliness of the staff, the cleanliness of the property, and the entertainment.

We did not like that everything(bars and music)shut down at 11:00pm. We also did not like the lack of updated music. Others we spoke with felt the same, they had portable speakers at the pool. Not the fault of the hotel but global warming the ocean water was covered with seaweed and we were unable to go in.