2,214 reviews
From
$1421 Avenida Nte & Calle 28 Nte,, Playa Del Carmen, 77720, QR, Mexico
2,214 reviews
1/63
From
$142Spa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Steam room
Hot tub
Air conditioning
Welcome to The Reef 28, an adults-only oasis in the heart of Playa del Carmen, Mexico. This 5-star hotel, located just 0.9mi from the city center, offers the perfect blend of luxury, relaxation, and excitement.
With 2214 reviews to its name, The Reef 28 is beloved by travelers who have experienced its exceptional service and amenities. Starting at just $142, guests can enjoy spacious suites with private balconies or terraces, a perfect spot to soak up the city views. The hotel also offers a range of enticing amenities, including an outdoor swimming pool, bar, restaurant, fitness center, and spa facilities. Whether you want to unwind on the sun deck, pamper yourself with a spa treatment, or explore the vibrant nightlife in the nearby Nightclub/DJ, there is something for everyone at The Reef 28.
The Reef 28 goes above and beyond to cater to its guests' needs. The hotel is pet-friendly, offers free Wi-Fi and private parking, and provides shuttle services for ease of transportation. The attentive staff at the 24-hour front desk is always ready to assist, ensuring your stay is comfortable and memorable. So why wait? Book your stay at The Reef 28 and indulge in a truly remarkable experience in the heart of Playa del Carmen.
When it comes to relaxation, The Reef 28 has you covered with not one, but two stunning pool options. The first pool is located outdoors and boasts an infinity design, providing you with breathtaking views of the city from the rooftop. Whether you want to take a refreshing swim or simply lounge poolside with a drink in hand, this pool is the perfect spot. The second pool is located indoors and is heated, ensuring that you can take a dip no matter the weather. Both pools are available year-round and are suitable for guests of all ages, so you can enjoy a leisurely swim whenever you desire.
For the food enthusiasts, The Reef 28 offers a range of exquisite dining options right on-site. Cachito, a modern restaurant, serves up delicious Mexican cuisine that will tantalize your taste buds. If you're craving Asian flavors, El Asiático is the place to be, offering a modern ambiance and a diverse menu of Asian dishes. For those looking for a more international experience, Veintiocho has you covered, serving up a variety of international cuisines. And don't forget to visit the Roof Top restaurant, where you can indulge in a meal while enjoying spectacular views of the city.
At The Reef 28, convenience is key. The hotel accepts cash as well as major credit cards such as Visa, Mastercard, and American Express, making payments hassle-free. Additionally, the hotel offers free Wi-Fi and private parking, ensuring that you stay connected and have a secure place to park your vehicle. If you're looking to explore the area, the hotel also provides shuttle services, making transportation a breeze. With the attentive staff available at the 24-hour front desk, you can rest assured that all your needs will be met during your stay at The Reef 28.
Closest airports
Cozumel International Airport
11.9miCancún International Airport
30.6miSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Steam room
Hot tub
Air conditioning
Private entrance
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Elevator
Restaurant
Sun deck
Wheelchair accessible
Business center
Upper floors accessible by elevator
Free toiletries
Terrace
Balcony
Private Bathroom
Parking On Site
Show 15 photos
Deluxe Master Suite, Single Use
1 King Size Bed
Balcony
Free wifi
Microwave
Minibar
More details
This stunning suite where luxury is a way of life comes with a king size bed, contemporary bathrooms with rains-style shower and glass-enclosed showers. A romantic indoor Jacuzzi for two, and a private terrace or balcony, where guests can relax and enjoy intimate time together.
Show 5 photos
Deluxe Junior Suite
1 King Size Bed
2 Queen Size Beds
Balcony
Free wifi
Microwave
Minibar
x4
More details
Rate includes All Inclusive, gym access and WiFi.
This spacious luxury suite is showered in tropical sunlight thanks to expansive glass doors overlooking the private terrace. This suite comes with either one king size bed or two queen size beds, contemporary bathrooms with rains-style shower and glass-enclosed showers. Also features:
Show 4 photos
Deluxe, King/2 Queen
2 Queen Size Beds
1 King Size Bed
1 Sofa Bed
540 sqft
Flat-screen TV
x5
+
x3
More details
Deluxe is 538 square feet and includes either 2 queen-size beds 150-154 width or a king-size bed 150-183 width plus a sofa bed plus cable tv.
Show 7 photos
Deluxe Master
1 King Size Bed
1 Sofa Bed
+
More details
Show 6 photos
Deluxe Junior Suite, King
1 King Size Bed
50 sqft
Terrace
Wifi
x5
+
x3
More details
Show 7 photos
Master Suite
+
More details
Show 7 photos
Deluxe, 2 Queen
2 Double Beds
1 Sofa Bed
540 sqft
x4
More details
Discover luxury in our spacious Deluxe Quadruple Room, offering 538 sqft of comfortable living space with two double beds and a sofa bed. Perfect for a group of four adults, this non-smoking room guarantees a memorable stay.
Show 8 photos
Suite Deluxe, Queen
1 Queen Size Bed
2 Sofa Beds
Private Bathroom
x4
More details
Experience luxury and comfort in our Deluxe Suite, perfect for up to 4 adults. Relax on the queen size bed or unwind on the cozy sofa bed while enjoying the privacy of your own bathroom.
Show 6 photos
Deluxe Junior Suite, Multiple Beds
1 Sofa Bed
2 Queen Size Beds
1 King Size Bed
1 Sofa Bed
540 sqft
City view
Private Bathroom
Balcony
Terrace
More details
Welcome to our Deluxe Junior Suite, a spacious and luxurious double room perfect for a relaxing stay. With its city view, private bathroom, balcony, and modern amenities such as a flat-screen TV, air conditioning, and free toiletries, you'll have everything you need for a comfortable and enjoyable stay.
Show 15 photos
Deluxe Master Suite
1 King Size Bed
100 sqft
Balcony
Free wifi
Microwave
Minibar
More details
Rate includes buffet breakfast, gym access and WiFi.
This stunning suite where luxury is a way of life comes with a king size bed, contemporary bathrooms with rains-style shower and glass-enclosed showers. A romantic indoor Jacuzzi for two, and a private terrace or balcony, where guests can relax and enjoy intimate time together.
Show 7 photos
Deluxe Master Suite, Queen
1 Sofa Bed
1 Queen Size Bed
1185 sqft
Hot tub
City view
Private Bathroom
Balcony
More details
Indulge in luxury with our Deluxe Master Suite, boasting over 1100 sqft of space, a hot tub, city views, and a private balcony. Enjoy a queen size bed, sofa bed, and top-notch amenities including a microwave, minibar, and flat-screen TV. This suite is perfect for a couple's retreat.
Show 8 photos
Deluxe Junior Suite, 2 Queen
2 Queen Size Beds
50 sqft
Balcony
Terrace
Wifi
x5
+
x3
More details
Junior Suite, King
1 King Size Bed
+
More details
Suite Premium
x8
+
x5
More details
Suite Premium
Suite
1 Double Bed
x8
+
x5
More details
Suite Standard
Junior Suite, Balcony
Balcony
x5
+
x3
More details
Junior Suite With Balcony
Show 7 photos
Luxurious Master Suite
1 King Size Bed
1185 sqft
Balcony
Terrace
Wifi
Minibar
x4
+
x3
More details
Junior Suite
x5
+
x3
More details
Junior Suite Capacity 3
Show 7 photos
Deluxe Junior Suite, Single Use
1 King Size Bed
1 Sofa Bed
1 Sofa Bed
2 Queen Size Beds
540 sqft
City view
Private Bathroom
Balcony
Terrace
More details
Experience the height of luxury in our Deluxe Junior Suite, boasting a spacious 538 sqft of elegance with a city view, private bathroom, balcony, and terrace. Indulge in a king-size bed, two sofa beds, and two queen-size beds, while enjoying featured amenities such as a microwave, minibar, coffee machine, flat-screen TV, and air conditioning. Perfect for single occupancy, you can unwind and relax in style.
Suite Deluxe, King
1 King Size Bed
x8
+
x5
More details
Suite Deluxe King Bed
Show 4 photos
Deluxe
x4
+
x3
More details
Room Deluxe
Junior Suite, City View
x5
+
x3
More details
Junior Suite City View
Junior Suite, 2 Double
2 Double Beds
x5
+
x3
More details
Junior Suite Two Double Beds
Luxury
x10
+
x6
More details
Room Luxury
Suite, King
1 King Size Bed
x8
+
x5
More details
Suite King Size Bed
Standard, Double
1 Double Bed
x4
+
x3
More details
Room Standard
Suite Deluxe
x3
More details
Suite Deluxe
Premium
x4
+
x3
More details
Premium
Junior Suite Luxury
x5
+
x3
More details
Junior Suite Luxury
Luxury Suite
x8
+
x5
More details
Suite Luxury
Standard, Triple
x3
+
x4
More details
Premium, Triple
x3
+
x4
More details
Run Of House
x10
+
x6
More details
Standard, 2 Double
2 Double Beds
x4
+
x3
More details
8.4
2,214 reviewsFrom
$142Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇧🇪
Jos
8.2
8.2
Nice and clean junior suite and great location in Playa del Carmen. Good breakfast with lots of different options and very helpful staff.
Fair warning - the all-inclusive option means a lot of guests are there to party: there are drunk people in the hotel, and the rooftop bar (which is very nice) plays loud music until 11pm. When we were there one day someone had vomited in the pool, jacuzzi and male bathroom, yet many people were still in the pool..
🇬🇧
Jennie
8.2
8.2
Would really recommend this place. The rooms were stunning and massive, although no views, which is a shame. The rooftop area is the real selling point, it’s nice and big, pool areas are lovely, service is great, and stays open til pretty late if you like a jacuzzi dip like us after dinner. We didn’t try the restaurants, but the breakfast was good and we did do all inclusive one day which was great value at $50 pp.
Only two downsides. The big one is that if you pay for all inclusive expecting to be able to use the other resorts, expect to be disappointed. There’s absolutely no space to accommodate other people. We travelled to the other resorts around 10/10.30 and there was not a single place to sit around pools or beaches. I reckon you’d have to be up at the crack of dawn to get your towels down. There are plenty of great restaurants in town and nicer beaches, so I’d say save your money on all inclusive and only buy a day pass if you’re having a day at the pool at Reef 28. The other tiny thing to mention is that if you’re not a fan of loud house music, you will hate it here. it’s 24/7 and very very loud (and I’m no granny) and there’s only a handful of sunbeds where you can mildly escape it.
🇺🇸
Shelley
9.1
9.1
Being offered a mimosa as I checked in was such a great touch and nice surprise. And the breakfast was AMAZING!
I was charged 55 pesos for FREE water!!? the bill said botella de agua, however i never received a bottle of water and was drinking the FREE water wait staff walks around with. When I asked the waiter he said, we charge for water and there was nothing he could do about it. This left a sour taste in my mouth. The gentleman who helped me with my luggage was amazing and nice. Wish I remembered his name but he has musical note tattoos all over his arms and was so helpful with all of my needs.
🇦🇺
Sophie
9.1
9.1
Amazing pool & service from Freddy. Beautiful restaurants.
Hotel has a big focus on letting outside guests in to the pool and as we were told they’re “running a business”. There is no priority given to the hotel guests for pool chairs. During our stay a violent fight broke out that was caused by very drunk people who paid for day access. The police were called & we all had to leave the pool.
🇬🇧
Chris
8.2
8.2
The rooftop bar was good, fast service (Freddy was great) and some nice cocktails and burgers. Room was very comfortable and spacious, and was cleaned to a very good standard daily. Some of the staff were amazing, and genuinely seemed to love their job (especially the restaurant hosts, concierge and rooftop bar staff) - others not so good which I have mentioned in the other section. Location wise it's very central and a 2 minute walk to the beach.
The Mexican and Asian menu food wasn't great, some of it pretty tasteless and chewy meat etc. Some of the staff were amazing (as mentioned above), but others could come across a bit moody. There was often 4/5 members of staff standing around the reception area chatting/giggling with each other and not actually serving anyone. Also the lobby bartenders seemed to just disappear every 10 minutes, and it was left unmanned (when asked for help, reception staff didn't seem too bothered).
🇮🇱
Uri
8.2
8.2
Big clean rooms, beautiful hotel that is located close to the main 5th avenue. The valet parking was comfortable, the people at the reception were friendly and helped with what we needed. Good value for money overall.
We were on the top floor and had lots of noise from the rooftop bar (until around 23:00), we got dinner in the restaurant and the seating and service were really bad - no-one noticed us for a long time (they only had 2 people working there), long wait and quite expensive. The rooftop bar/pool was packed with people (no free tanning beds)
🇺🇸
Malaika
8.2
8.2
the room was amazing the location was great and the spa was nice. the rooftop is beautiful and the resort is great and the workers are helpful and nice.
I didn’t like the food. it could’ve been better. it was very Americanized and there was no authentic food. the guac wasn’t good there was no quesadillas and no good Mexican food. the shrimp tacos was good but that’s about it. the Asian restaurant was the best food offered. I would rate the food a 6 out of 10 overall. there are plenty of restaurants around in the area. also the bar waters down the alcohol so it is not very strong I recommend getting a shot and adding it to your drink.
🇺🇸
Juan
10
10
Our stay at The Reef 28 was a fantastic experience. The hotel was stunning, radiating a modern elegance that seamlessly blended with the natural beauty of Playa Del Carmen. Positioned in the heart of town, close to the beach, shopping outlets, and great dining experiences. The convenience of its location allowed us to effortlessly explore the vibrant town and the Quinta Avenida. The Reef 28 is a haven of beauty, luxury, and accessibility, offering an unparalleled stay in Playa Del Carmen. We will be back!
🇺🇸
Lorraine
10
10
Loveeeee this resort. I recently came back from a solo birthday getaway, I am so happy I stayed there. I actually had another hotel booked and canceled to stay here due to how professional and organized they were. The rooms were clean, modern and have a lot of space. The food and drinks are amazing there and there sister properties. The pool views beautiful and private beach at there sister property was a whole vibe plenty of activities to do on the beach. The staff was amazing not hard to communicate with and helpful with booking activities. The spa is hands down my favorite if you go book it it will be worth your time. Overall 10/10 will go back for sure.
🇦🇺
Palesa
10
10
The food, drinks and the super helpful staff. When they say "all inclusive" they bloody mean it. We spent one of the days on the rooftop for hours. Cocktails galore, shot after shot (try the "beer shot" you'll thank me later), and the adults only part was probably my favourite. Really got to enjoy the experience with my boyfriend. Food quality and variety was awesome, very close to shops and 5th Avenue.
Upon arrival, the concierge told us there was a presentation which included gifts like excursion coupons and such. We sat through a 90 minute presentation about a time share of the sister properties which I did not like one bit. The host was visibly angry/upset when I told them no we didnt want any part of a timeshare. Could have been a lot clearer about what this "presentation" was about. Be mindful that this is what it is. The room next door was quite noisy but it was our last day so it wasn't too bad.
Attractions
3D Museum of Wonders
0.4miFundadores Park (El Zócalo)
0.5miXenses Park
4.8miRio Secreto Nature Reserve
5.3miDiscover Mexico Park Cozumel
12.9miKantun Chi Ecopark
15.4miXotik-Ha EcoPark
15.7miSelvatica
16.6miThe Mayan Cacao Company
16.7miSan Gervasio Mayan Ruins
17miPlaya Palancar
18.6miEl Mirador Lookout
22.4miXoximilco Cancun
28.5miCenote Dos Ojos
29.8miCenotes Sac Actun
31.1miAttractions
3D Museum of Wonders
0.4miFundadores Park (El Zócalo)
0.5miXenses Park
4.8miRio Secreto Nature Reserve
5.3miDiscover Mexico Park Cozumel
12.9miKantun Chi Ecopark
15.4miXotik-Ha EcoPark
15.7miSelvatica
16.6miThe Mayan Cacao Company
16.7miSan Gervasio Mayan Ruins
17miPlaya Palancar
18.6miEl Mirador Lookout
22.4miXoximilco Cancun
28.5miCenote Dos Ojos
29.8miCenotes Sac Actun
31.1miAirports
Cozumel International Airport
11.9miCancún International Airport
30.6miCachito
Cuisines
MexicanAmbiances
ModernEl Asiático
Cuisines
AsianAmbiances
ModernVeintiocho
Cuisines
InternationalAmbiances
ModernRoof Top
Ambiances
ModernLocation
OutdoorFeatures
Infinity•Rooftop•HeatedAge restrictions
All agesAvailability
All seasonLocation
IndoorFeatures
Infinity•Rooftop•HeatedAge restrictions
All agesAvailability
All seasonSpa/Wellness packages
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Steam room
Hot tub
Air conditioning
Private entrance
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Live music/Performance
Bar
Fitness center
Elevator
Restaurant
Sun deck
Wheelchair accessible
Business center
Upper floors accessible by elevator
Free toiletries
Terrace
Balcony
Private Bathroom
Parking On Site
Accessibility
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by elevator
Wheelchair accessible
Activities
Diving
Live music/Performance
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Bathroom
Additional bathroom
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Wardrobe or closet
Business Facilities
Business center
Cleaning Services
Daily housekeeping
Laundry
Entertainment & Family Services
Board games/Puzzles
Food & Drink
Bar
Fruit
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Tour desk
General
Adults only
Air conditioning
Elevator
Facilities for disabled guests
Ironing facilities
Non-smoking rooms
Private entrance
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Microwave
Living Area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Fan
Iron
Sofa bed
Safety & security
24-hour security
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Hot tub
Indoor swimming pool
Locker rooms
Manicure
Massage
Open-air bath
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Yoga classes
Transportation
Car rental
Shuttle service
View
City view
From
$142Check-in
From 15:00
Check-out
Until 12:00
Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available on site (reservation is not needed).
Children and beds
Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
American Express,
Visa,
Mastercard,
Cash only
This property accepts cash.
What are the check-in and check-out times at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
When you book a stay at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive, you can access your room from 03:00 PM and should leave by 12:00 PM.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offer complimentary parking?
Yes, there is parking available at The Reef 28 hotel. The parking is free, private, and located on-site. It is also worth mentioning that guests do not need to make reservations for parking.
What's the nightly rate at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
For stays at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive, prices generally start at $142. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
What are the room types available at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
The Reef 28 offers a variety of room types including Quadruple, Suite, and Double rooms. Smoking is not allowed in any of the rooms. The occupancy ranges from single occupancy to four adults. The bed sizes vary, with options including double beds, queen size beds, king size beds, and sofa beds. The room sizes range from 538 sqft to 1184 sqft.
What is there to do in The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Guests at The Reef 28 can spend their time indulging in a variety of leisure amenities. They can relax and rejuvenate with spa and wellness packages, and enjoy the outdoor and indoor swimming pools, both available year-round and suitable for guests of all ages. The hotel also has a steam room, sauna, and hot tub for further relaxation. Live music and performances can be enjoyed at the hotel, and guests can unwind at the bar or on the sun deck. For fitness enthusiasts, there is a fitness center and personal trainers available, as well as yoga classes. The hotel also offers amenities for entertainment, such as a nightclub, ping-pong, and pool table.
Guests can also dine at the hotel's various restaurants. Cachito offers modern Mexican cuisine, El Asiático serves Asian dishes, Veintiocho offers international cuisine, and Roof Top provides a modern dining experience.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive have a pool for guests?
The hotel has two pools. Pool 1 is located outdoors and is an infinity pool on the rooftop. It is available all season and there are no age restrictions. Pool 2, located indoors, is heated and also available all season with no age restrictions.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive have on-site restaurants?
Yes, the hotel has multiple restaurants available on site. The restaurants include Cachito, which serves Mexican cuisine, El Asiático, which serves Asian cuisine, and Veintiocho, which serves international cuisine. Additionally, there is a restaurant called Roof Top, although specific cuisine information is not provided.
Which payment methods are supported by The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive accepts cash as well as Visa, Mastercard, and American Express as payment methods.
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