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+1-833-728-20412,214 reviews
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$911 Avenida Nte & Calle 28 Nte,, Playa del Carmen, 77720, Mexico
Reservations:
+1-833-728-20412,214 reviews
1/63
Spa/Wellness packages
Restaurant
Outdoor swimming pool
Business center
Free Private Parking
Adults only
Free wifi
Fitness center
Welcome to The Reef 28, an adults-only paradise in beautiful Playa del Carmen, Mexico! Nestled just 1.4 kilometers from the vibrant city center, this 5-star retreat is like a dream come true for those seeking a perfect blend of relaxation and excitement. With prices starting from just $91, you can dive into luxury without breaking the bank! Whether you're lounging by the outdoor swimming pool, sipping on a cocktail at our stylish bar, or indulging in a gourmet meal at our on-site restaurant, every experience here is crafted to delight.
Looking to unwind? Our spa and wellness packages are designed to soothe both body and mind. You can also enjoy live music performances, hit the fitness center, or bask in the sun on our stunning terrace. If you're feeling adventurous, take a snorkeling trip (extra charges apply), or simply soak in the hot tub while sipping on your favorite drink. And did we mention the complimentary Wi-Fi and 24-hour front desk service? We’ve got all the essentials covered for a seamless stay!
Boasting an impressive 2,214 reviews, The Reef 28 is celebrated for its attentive service and vibrant atmosphere. With amenities such as a sauna, steam room, and fitness center, we ensure that every guest feels at home and pampered. Plus, our spacious suites come equipped with air conditioning, streaming services, and private entrances for that extra touch of indulgence. Your next epic getaway awaits at The Reef 28—where endless relaxation meets exciting adventures!
As you prepare to kick back and revel in the stunning surroundings of The Reef 28, you’ll find that the fun doesn't stop at your suite door! Immerse yourself in aquatic bliss at our rooftop infinity pool, where you can soak up the sun and sip on tantalizing cocktails while taking in breathtaking views of Playa del Carmen. Alternatively, enjoy a few laps in our heated indoor pool—ideal for those who prefer a refreshing dip free from the sun’s rays. With all-age accessibility, these pools invite guests to create splashing memories together!
When it comes to culinary delights, The Reef 28 is a food lover's paradise! Relish in the vibrant flavors of Mexico at our Mexican restaurant, Cachito, or embark on a culinary journey through Asia at El Asiático. Our modern ambience at Veintiocho allows you to taste a variety of international cuisines, while the Roof Top promises a cool vibe with delectable bites. Whether you’re celebrating a special occasion or just feeling fancy, our restaurants cater to all appetites and whims, guaranteeing that every meal is an exquisite experience!
But wait—there’s still more! Venture into party mode with live music that sets the perfect backdrop for unforgettable evenings. Join your fellow travelers at our vibrant bar, where expertly-crafted cocktails and lively conversation await. For those looking to stay active, our fitness center calls to fitness enthusiasts, while the spa invites you to rejuvenate and leave the stress of everyday life behind. Each experience at The Reef 28 is designed not just for relaxation but also for fun, laughter, and moments that will be cherished long after you've returned from your getaway. So prepare to indulge, unwind, and enjoy every second of your time in paradise!
Closest airports
Cozumel International Airport
11.9miCancún International Airport
30.6miSpa/Wellness packages
Restaurant
Outdoor swimming pool
Business center
Free Private Parking
Adults only
Free wifi
Fitness center
Streaming service (like Netflix)
Steam room
Hot tub
Air conditioning
Bar
Sun deck
Tour desk
Private entrance
Parking On Site
Terrace
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Elevator
Upper floors accessible by elevator
Free toiletries
Balcony
Show 15 photos
Deluxe Master Suite, Single Use
1 King Size Bed
Balcony
Free wifi
Microwave
Minibar
More details
This stunning suite where luxury is a way of life comes with a king size bed, contemporary bathrooms with rains-style shower and glass-enclosed showers. A romantic indoor Jacuzzi for two, and a private terrace or balcony, where guests can relax and enjoy intimate time together.
Show 8 photos
Suite Deluxe, Queen
1 Queen Size Bed
2 Sofa Beds
Private Bathroom
x4
More details
Experience luxury and comfort in our Deluxe Suite, perfect for up to 4 adults. Relax on the queen size bed or unwind on the cozy sofa bed while enjoying the privacy of your own bathroom.
Show 6 photos
Deluxe Junior Suite, Multiple Beds
1 Sofa Bed
2 Queen Size Beds
1 King Size Bed
1 Sofa Bed
540 sqft
City view
Private Bathroom
Balcony
Terrace
More details
Welcome to our Deluxe Junior Suite, a spacious and luxurious double room perfect for a relaxing stay. With its city view, private bathroom, balcony, and modern amenities such as a flat-screen TV, air conditioning, and free toiletries, you'll have everything you need for a comfortable and enjoyable stay.
Show 7 photos
Deluxe Master Suite
1 Sofa Bed
1 Queen Size Bed
100 sqft
Hot tub
City view
Private Bathroom
Balcony
More details
Rate includes buffet breakfast, gym access and WiFi.
This stunning suite where luxury is a way of life comes with a king size bed, contemporary bathrooms with rains-style shower and glass-enclosed showers. A romantic indoor Jacuzzi for two, and a private terrace or balcony, where guests can relax and enjoy intimate time together.
Show 7 photos
Deluxe Master Suite, Queen
1 Sofa Bed
1 Queen Size Bed
1185 sqft
Hot tub
City view
Private Bathroom
Balcony
More details
Indulge in luxury with our Deluxe Master Suite, boasting over 1100 sqft of space, a hot tub, city views, and a private balcony. Enjoy a queen size bed, sofa bed, and top-notch amenities including a microwave, minibar, and flat-screen TV. This suite is perfect for a couple's retreat.
Show 7 photos
Deluxe Junior Suite, Single Use
1 King Size Bed
1 Sofa Bed
1 Sofa Bed
2 Queen Size Beds
540 sqft
City view
Private Bathroom
Balcony
Terrace
More details
Experience the height of luxury in our Deluxe Junior Suite, boasting a spacious 538 sqft of elegance with a city view, private bathroom, balcony, and terrace. Indulge in a king-size bed, two sofa beds, and two queen-size beds, while enjoying featured amenities such as a microwave, minibar, coffee machine, flat-screen TV, and air conditioning. Perfect for single occupancy, you can unwind and relax in style.
Show 5 photos
Deluxe Junior Suite
1 King Size Bed
2 Queen Size Beds
Balcony
Free wifi
Microwave
Minibar
x3
More details
Rate includes buffet breakfast, gym access and WiFi.
This spacious luxury suite is showered in tropical sunlight thanks to expansive glass doors overlooking the private terrace. This suite comes with either one king size bed or two queen size beds, contemporary bathrooms with rains-style shower and glass-enclosed showers. Also features:
Show 4 photos
Deluxe, King/2 Queen
2 Queen Size Beds
1 King Size Bed
1 Sofa Bed
540 sqft
Flat-screen TV
x5
+
x3
More details
Deluxe is 538 square feet and includes either 2 queen-size beds 150-154 width or a king-size bed 150-183 width plus a sofa bed plus cable tv.
Show 7 photos
Deluxe, 2 Double
2 Double Beds
1 Sofa Bed
540 sqft
x4
More details
Discover luxury in our spacious Deluxe Quadruple Room, offering 538 sqft of comfortable living space with two double beds and a sofa bed. Perfect for a group of four adults, this non-smoking room guarantees a memorable stay.
Show 8 photos
Suite Deluxe
1 Queen Size Bed
2 Sofa Beds
Private Bathroom
x3
+
x5
More details
Suite Deluxe
Show 6 photos
Deluxe Junior Suite, King
1 Sofa Bed
2 Queen Size Beds
1 King Size Bed
1 Sofa Bed
50 sqft
City view
Private Bathroom
Balcony
Terrace
x3
+
More details
Show 8 photos
Deluxe Junior Suite, 2 Queen
2 Queen Size Beds
50 sqft
Balcony
Terrace
Wifi
x5
+
x3
More details
8.4
2,214 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇧🇪
Jos
8.2
January 2023
Nice and clean junior suite and great location in Playa del Carmen. Good breakfast with lots of different options and very helpful staff.
Fair warning - the all-inclusive option means a lot of guests are there to party: there are drunk people in the hotel, and the rooftop bar (which is very nice) plays loud music until 11pm. When we were there one day someone had vomited in the pool, jacuzzi and male bathroom, yet many people were still in the pool..
🇬🇧
Jennie
8.2
January 2023
Would really recommend this place. The rooms were stunning and massive, although no views, which is a shame. The rooftop area is the real selling point, it’s nice and big, pool areas are lovely, service is great, and stays open til pretty late if you like a jacuzzi dip like us after dinner. We didn’t try the restaurants, but the breakfast was good and we did do all inclusive one day which was great value at $50 pp.
Only two downsides. The big one is that if you pay for all inclusive expecting to be able to use the other resorts, expect to be disappointed. There’s absolutely no space to accommodate other people. We travelled to the other resorts around 10/10.30 and there was not a single place to sit around pools or beaches. I reckon you’d have to be up at the crack of dawn to get your towels down. There are plenty of great restaurants in town and nicer beaches, so I’d say save your money on all inclusive and only buy a day pass if you’re having a day at the pool at Reef 28. The other tiny thing to mention is that if you’re not a fan of loud house music, you will hate it here. it’s 24/7 and very very loud (and I’m no granny) and there’s only a handful of sunbeds where you can mildly escape it.
🇺🇸
Shelley
9.1
June 2022
Being offered a mimosa as I checked in was such a great touch and nice surprise. And the breakfast was AMAZING!
I was charged 55 pesos for FREE water!!? the bill said botella de agua, however i never received a bottle of water and was drinking the FREE water wait staff walks around with. When I asked the waiter he said, we charge for water and there was nothing he could do about it. This left a sour taste in my mouth. The gentleman who helped me with my luggage was amazing and nice. Wish I remembered his name but he has musical note tattoos all over his arms and was so helpful with all of my needs.
🇦🇺
Sophie
9.1
July 2022
Amazing pool & service from Freddy. Beautiful restaurants.
Hotel has a big focus on letting outside guests in to the pool and as we were told they’re “running a business”. There is no priority given to the hotel guests for pool chairs. During our stay a violent fight broke out that was caused by very drunk people who paid for day access. The police were called & we all had to leave the pool.
🇬🇧
Chris
8.2
January 2023
The rooftop bar was good, fast service (Freddy was great) and some nice cocktails and burgers. Room was very comfortable and spacious, and was cleaned to a very good standard daily. Some of the staff were amazing, and genuinely seemed to love their job (especially the restaurant hosts, concierge and rooftop bar staff) - others not so good which I have mentioned in the other section. Location wise it's very central and a 2 minute walk to the beach.
The Mexican and Asian menu food wasn't great, some of it pretty tasteless and chewy meat etc. Some of the staff were amazing (as mentioned above), but others could come across a bit moody. There was often 4/5 members of staff standing around the reception area chatting/giggling with each other and not actually serving anyone. Also the lobby bartenders seemed to just disappear every 10 minutes, and it was left unmanned (when asked for help, reception staff didn't seem too bothered).
🇮🇱
Uri
8.2
July 2023
Big clean rooms, beautiful hotel that is located close to the main 5th avenue. The valet parking was comfortable, the people at the reception were friendly and helped with what we needed. Good value for money overall.
We were on the top floor and had lots of noise from the rooftop bar (until around 23:00), we got dinner in the restaurant and the seating and service were really bad - no-one noticed us for a long time (they only had 2 people working there), long wait and quite expensive. The rooftop bar/pool was packed with people (no free tanning beds)
🇺🇸
Juan
10
June 2023
Our stay at The Reef 28 was a fantastic experience. The hotel was stunning, radiating a modern elegance that seamlessly blended with the natural beauty of Playa Del Carmen. Positioned in the heart of town, close to the beach, shopping outlets, and great dining experiences. The convenience of its location allowed us to effortlessly explore the vibrant town and the Quinta Avenida. The Reef 28 is a haven of beauty, luxury, and accessibility, offering an unparalleled stay in Playa Del Carmen. We will be back!
🇺🇸
Malaika
8.2
January 2022
the room was amazing the location was great and the spa was nice. the rooftop is beautiful and the resort is great and the workers are helpful and nice.
I didn’t like the food. it could’ve been better. it was very Americanized and there was no authentic food. the guac wasn’t good there was no quesadillas and no good Mexican food. the shrimp tacos was good but that’s about it. the Asian restaurant was the best food offered. I would rate the food a 6 out of 10 overall. there are plenty of restaurants around in the area. also the bar waters down the alcohol so it is not very strong I recommend getting a shot and adding it to your drink.
🇺🇸
Lorraine
10
December 2022
Loveeeee this resort. I recently came back from a solo birthday getaway, I am so happy I stayed there. I actually had another hotel booked and canceled to stay here due to how professional and organized they were. The rooms were clean, modern and have a lot of space. The food and drinks are amazing there and there sister properties. The pool views beautiful and private beach at there sister property was a whole vibe plenty of activities to do on the beach. The staff was amazing not hard to communicate with and helpful with booking activities. The spa is hands down my favorite if you go book it it will be worth your time. Overall 10/10 will go back for sure.
🇦🇺
Palesa
10
November 2022
The food, drinks and the super helpful staff. When they say "all inclusive" they bloody mean it. We spent one of the days on the rooftop for hours. Cocktails galore, shot after shot (try the "beer shot" you'll thank me later), and the adults only part was probably my favourite. Really got to enjoy the experience with my boyfriend. Food quality and variety was awesome, very close to shops and 5th Avenue.
Upon arrival, the concierge told us there was a presentation which included gifts like excursion coupons and such. We sat through a 90 minute presentation about a time share of the sister properties which I did not like one bit. The host was visibly angry/upset when I told them no we didnt want any part of a timeshare. Could have been a lot clearer about what this "presentation" was about. Be mindful that this is what it is. The room next door was quite noisy but it was our last day so it wasn't too bad.
Attractions
3D Museum of Wonders
0.4miFundadores Park (El Zócalo)
0.5miXenses Park
4.8miRio Secreto Nature Reserve
5.3miDiscover Mexico Park Cozumel
12.9miKantun Chi Ecopark
15.4miXotik-Ha EcoPark
15.7miSelvatica
16.6miThe Mayan Cacao Company
16.7miSan Gervasio Mayan Ruins
17miPlaya Palancar
18.6miEl Mirador Lookout
22.4miXoximilco Cancun
28.5miCenote Dos Ojos
29.8miCenotes Sac Actun
31.1miAttractions
3D Museum of Wonders
0.4miFundadores Park (El Zócalo)
0.5miXenses Park
4.8miRio Secreto Nature Reserve
5.3miDiscover Mexico Park Cozumel
12.9miKantun Chi Ecopark
15.4miXotik-Ha EcoPark
15.7miSelvatica
16.6miThe Mayan Cacao Company
16.7miSan Gervasio Mayan Ruins
17miPlaya Palancar
18.6miEl Mirador Lookout
22.4miXoximilco Cancun
28.5miCenote Dos Ojos
29.8miCenotes Sac Actun
31.1miAirports
Cozumel International Airport
11.9miCancún International Airport
30.6miCachito
Cuisines
Ambiances
El Asiático
Cuisines
Ambiances
Veintiocho
Cuisines
Ambiances
Roof Top
Ambiances
Location
Features
Age restrictions
Availability
Location
Features
Age restrictions
Availability
Spa/Wellness packages
Restaurant
Outdoor swimming pool
Business center
Free Private Parking
Adults only
Free wifi
Fitness center
Streaming service (like Netflix)
Steam room
Hot tub
Air conditioning
Bar
Sun deck
Tour desk
Private entrance
Parking On Site
Terrace
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Wheelchair accessible
Beach umbrellas
Beach chairs/Loungers
Elevator
Upper floors accessible by elevator
Free toiletries
Balcony
Accessibility
Entire unit wheelchair accessible
Toilet with grab rails
Upper floors accessible by elevator
Wheelchair accessible
Activities
Diving
Live music/Performance
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Bathroom
Additional bathroom
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Wardrobe or closet
Business Facilities
Business center
Cleaning Services
Daily housekeeping
Laundry
Entertainment & Family Services
Board games/Puzzles
Food & Drink
Bar
Fruit
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Wine/Champagne
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Tour desk
General
Adults only
Air conditioning
Elevator
Facilities for disabled guests
Non-smoking rooms
Private entrance
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Microwave
Living Area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Streaming service (like Netflix)
Telephone
TV
Outdoors
Balcony
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Fan
Iron
Sofa bed
Safety & security
24-hour security
Fire extinguishers
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Body scrub
Body treatments
Body wrap
Facial treatments
Fitness
Fitness center
Hot tub
Indoor swimming pool
Locker rooms
Manicure
Massage
Open-air bath
Outdoor swimming pool
Pedicure
Personal trainer
Sauna
Spa
Spa facilities
Spa lounge/Relaxation area
Spa/Wellness packages
Steam room
Yoga classes
Transportation
Car rental
Shuttle service
View
City view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
American Express,
Visa,
Mastercard,
Cash only
This property accepts cash.
What are the check-in and check-out times at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
When you book a stay at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive, you can access your room from 03:00 PM and should leave by 12:00 PM.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offer complimentary parking?
Yes, there is parking available at The Reef 28 hotel. The parking is free, private, and located on-site. It is also worth mentioning that guests do not need to make reservations for parking.
What's the nightly rate at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
For stays at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive, prices generally start at $91. However, your final rate might differ due to room types and date selections. To know the exact cost, specify your dates.
What are the room types available at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
The Reef 28 offers a variety of room types including Quadruple, Suite, and Double rooms. Smoking is not allowed in any of the rooms. The occupancy ranges from single occupancy to four adults. The bed sizes vary, with options including double beds, queen size beds, king size beds, and sofa beds. The room sizes range from 538 sqft to 1184 sqft.
What is there to do in The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
Guests at The Reef 28 can spend their time indulging in a variety of leisure amenities. They can relax and rejuvenate with spa and wellness packages, and enjoy the outdoor and indoor swimming pools, both available year-round and suitable for guests of all ages. The hotel also has a steam room, sauna, and hot tub for further relaxation. Live music and performances can be enjoyed at the hotel, and guests can unwind at the bar or on the sun deck. For fitness enthusiasts, there is a fitness center and personal trainers available, as well as yoga classes. The hotel also offers amenities for entertainment, such as a nightclub, ping-pong, and pool table.
Guests can also dine at the hotel's various restaurants. Cachito offers modern Mexican cuisine, El Asiático serves Asian dishes, Veintiocho offers international cuisine, and Roof Top provides a modern dining experience.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive have a pool for guests?
The hotel has two pools. Pool 1 is located outdoors and is an infinity pool on the rooftop. It is available all season and there are no age restrictions. Pool 2, located indoors, is heated and also available all season with no age restrictions.
Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive have on-site restaurants?
Yes, the hotel has multiple restaurants available on site. The restaurants include Cachito, which serves Mexican cuisine, El Asiático, which serves Asian cuisine, and Veintiocho, which serves international cuisine. Additionally, there is a restaurant called Roof Top, although specific cuisine information is not provided.
Which payment methods are supported by The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive accepts cash as well as Visa, Mastercard, and American Express as payment methods.
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