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8.2

544 reviews

Grand Hyatt Playa del Carmen Resort

Grand Hyatt Playa del Carmen Resort

1a Avenida Esquina Calle 26 Colonia Centre, Playa Del Carmen, 77710, QR, Mexico

Reservations:

+1-833-728-2041

Choose dates to view prices

Private pool

Spa/Wellness packages

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free wifi

Grand Hyatt Playa del Carmen Resort

Welcome to the Grand Hyatt Playa del Carmen Resort, a luxurious 5-star resort located in the heart of Playa del Carmen, Quintana Roo, Mexico. With its exquisite design and breathtaking ocean views, this resort offers the perfect blend of relaxation and adventure for your vacation.

Situated just 1.3 kilometers away from the city center, you will have easy access to all that Playa del Carmen has to offer. Start your day with a delicious breakfast at the resort, then take a dip in the outdoor swimming pool or lounge by the beachfront. For those looking for a bit of pampering, indulge in a spa treatment or unwind in the steam room. With water sports facilities on site, you can also enjoy thrilling activities such as snorkeling and diving.

With 544 reviews, this resort has received high praise for its exceptional service and luxurious accommodations. The rooms are equipped with modern amenities such as air conditioning, free Wi-Fi, and a private bathroom. From the private pool and hot tub to the kids' club and live music performances, there is something for everyone at the Grand Hyatt Playa del Carmen Resort. Prices start from $232 per night, ensuring that you can experience luxury without breaking the bank. Book your stay today and create unforgettable memories at this stunning resort.

When it comes to dining options, the Grand Hyatt Playa del Carmen Resort offers a variety of mouthwatering choices. La Cocina is a family-friendly restaurant that serves Caribbean and Mexican cuisine, allowing you to savor the flavors of the region. For those craving Japanese, Local, and Asian delicacies, the Sushi "n" Raw Seafood Bar is the place to be. With its modern and romantic ambiance, it's perfect for a special evening. And if you're in the mood for a delicious steak, head to The Grill, where you can indulge in a juicy steak cooked to perfection. With these dining options, your taste buds are sure to be delighted throughout your stay.

At the Grand Hyatt Playa del Carmen Resort, you'll find everything you need to make your vacation unforgettable. Not only does the resort boast two outdoor pools for guests to enjoy, but it also offers poolside service, allowing you to sip refreshing cocktails while basking in the Mexican sun. The first pool, located outdoors, provides a fantastic place to cool off and relax. The second pool is available all year round and caters to guests of all ages, making it an ideal spot for families. The beachfront location of the resort means that you'll have direct access to the stunning white sandy beaches and turquoise waters of Playa del Carmen. Whether you prefer lounging on the beach or taking a dip in the ocean, you're in for a treat.

When it comes to payment options, the Grand Hyatt Playa del Carmen Resort offers convenience and flexibility. Cash is accepted, so you can have peace of mind knowing that you won't have to rely solely on credit cards. Additionally, the resort accepts major credit cards such as Mastercard, Visa, and American Express. This allows you to choose the payment method that works best for you. So, whether you prefer carrying cash or using your card, you can rest assured that your stay will be hassle-free. Don't wait any longer to experience the beauty and luxury of the Grand Hyatt Playa del Carmen Resort. Book your stay now and embark on a journey of relaxation, adventure, and unforgettable memories.

Closest airports

Cozumel International Airport

11.8mi

Cancún International Airport

30.6mi

Most popular amenities

Private pool

Spa/Wellness packages

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Steam room

Beach

Air conditioning

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Kitchen

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Garden

Bathtub

View

Free toiletries

Balcony

Rooms

King Room with Ocean View in Grand Hyatt Playa del Carmen Resort

Show 12 photos

King Room, Ocean View

1 King Size Bed

410 sqft

Ocean view

Private Bathroom

Balcony

Terrace

+

More details

Experience the ultimate luxury in our King Room with Ocean View, offering breathtaking views of the sea from your own private balcony. This spacious room features a comfortable king size bed, a flat-screen TV, and a minibar, making it perfect for a relaxing getaway. Enjoy the fresh ocean breeze and immerse yourself in the beauty of nature.

Grand King Suite in Grand Hyatt Playa del Carmen Resort

Show 7 photos

Grand Suite

1 King Size Bed

615 sqft

Private Bathroom

Balcony

Terrace

Minibar

+

More details

Welcome to our Grand King Suite, a spacious 614 sqft suite designed to accommodate 3 adults and 2 children. Relax and enjoy the private balcony, flat-screen TV, and luxurious amenities such as a minibar and tea/coffee maker. With its hypoallergenic bedding and free toiletries, this suite is perfect for your ultimate comfort and relaxation.

Queen Room with Two Queen Beds and Plunge Pool in Grand Hyatt Playa del Carmen Resort

Show 11 photos

Room - 2 Queen, Plunge Pool

2 Queen Size Beds

410 sqft

Garden view

Private Bathroom

Balcony

Terrace

x4

+

x3

More details

Our Queen Room with Two Queen Beds and Plunge Pool offers a spacious and luxurious retreat for up to four adults and three children. With stunning garden views, a private bathroom, and a balcony to enjoy the fresh air, this room combines comfort and amenities to ensure a memorable stay.

Club Queen Room with Two Queen Beds and Park View in Grand Hyatt Playa del Carmen Resort

Show 13 photos

Club, 2 Queen, Park View

2 Queen Size Beds

410 sqft

Private Bathroom

Balcony

Terrace

View

x4

+

x3

More details

Experience the ultimate comfort and luxury in our Club Queen Room with a stunning park view. With spacious accommodations for up to 4 adults and 3 children, this 409 sqft room features 2 Queen beds, a private bathroom, balcony, and a host of exceptional amenities including a minibar, flat-screen TV, and air conditioning.

King Room with Plunge Pool in Grand Hyatt Playa del Carmen Resort

Show 9 photos

King Room, Plunge Pool

1 King Size Bed

410 sqft

Garden view

Private Bathroom

Balcony

Terrace

x3

+

More details

Experience the ultimate luxury in our King Room with Plunge Pool, featuring a spacious 409 sqft interior, a private balcony with garden views, a refreshing plunge pool, and a range of top-notch amenities such as a flat-screen TV, minibar, and air conditioning. Perfect for a group of 3 adults and 2 children, this room will ensure a memorable stay for you and your loved ones.

Club Queen Room with Two Queen Beds and Partial Water View in Grand Hyatt Playa del Carmen Resort

Show 5 photos

Club, 2 Queen, Partial Water View

2 Queen Size Beds

410 sqft

Private Bathroom

Balcony

Terrace

View

x4

+

x3

More details

Indulge in the spacious and stylish Club Queen Room, featuring two queen beds, a private balcony with breathtaking water views, and a range of luxurious amenities such as a flat-screen TV, minibar, and free toiletries. Perfect for families or groups of up to 4 adults and 3 children, this 409 sqft haven offers all the comfort and convenience you need for an unforgettable stay.

Club King Room with Partial View in Grand Hyatt Playa del Carmen Resort

Show 5 photos

Club, King, Partial View

1 King Size Bed

410 sqft

Private Bathroom

Balcony

Terrace

View

x3

+

x3

More details

Indulge in luxury and comfort in our spacious Club King Room with Partial View. This 409 sqft quadruple room features a king-size bed, private bathroom, balcony, and terrace, along with amenities like a minibar, flat-screen TV, and air conditioning. Perfect for 3 adults and 3 children, it's the ideal choice for a relaxing and memorable stay.

King Room in Grand Hyatt Playa del Carmen Resort

Show 9 photos

King Room

1 King Size Bed

410 sqft

Private Bathroom

Balcony

Terrace

Minibar

+

More details

Room Standard

King Room with Ocean View - Club Access in Grand Hyatt Playa del Carmen Resort

Show 8 photos

Club, King, Ocean View

1 King Size Bed

410 sqft

Ocean view

Private Bathroom

Balcony

Terrace

+

More details

1 King Bed

King Suite with Plunge Pool in Grand Hyatt Playa del Carmen Resort

Show 11 photos

Suite, Plunge Pool

1 King Size Bed

615 sqft

Private pool

Ocean view

Private Bathroom

Balcony

+

More details

Plunge Pool Suite King.

Executive King Suite in Grand Hyatt Playa del Carmen Resort

Show 14 photos

Executive Suite

1 King Size Bed

820 sqft

Private pool

Kitchen

Private Bathroom

Balcony

x8

+

x5

More details

Suite Executive

Show 12 photos

Room - 2 Queen, Partial Ocean View

2 Queen Size Beds

410 sqft

Free wifi

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Two Queen Beds with Partial Ocean View.

Guest reviews

8.2

544 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Gerardo

8.2

July 2022

We really loved the great breakfast with lots of made to order options and fresh fruit. A good gym with plenty of varied equipment. The pool area is lovely, there are a mixture of diffent Inter-looping pools for all tastes. The pool staff are super attentive and helpful. Excellent pool side drinks and food. The room is spacious, very well put together with good use of space. Lots of clever hidden storage. We loved the way the toilet, shower and bathroom are all one yet each area is separate. A very modern, open plan hotel that feels relaxed yet orientated to make all age groups feel welcome. Very very close to the 5th avenue and all it’s nightlife, yet the moment you step into the hotel, the outside disappears…. no noise, no people…. It’s great to be able to dip in and out of the party yet keep the calm hotel vibe.

The pool area can be a little loud due to the beach club located next to the hotel, but this is only from mid day to late afternoon.

🇬🇧

Joakim

10

January 2023

There is nothing bad to say at all about the property and its staff. By far the best hotel in Playa. staff is amazing in general but below a few mentions: - Hector who manages the pool / bed area is amazing and goes that extra mile. - Notorio - who works on the beach is super friendly and treated us very well. - Romel and Marcela in the club lounge also very sweet and always smiling. - Agustina (front office manager) - sorted out a small admin error and went beyond what she had to do to treat us well. Very nice of her to look us up on the beach to speak to us in person rather than on the phone. I have stayed here multiple times and I highly recommend it!

we had a small admin issue but Agustina sorted that out in no time.

🇮🇱

David

8.2

March 2023

clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping

They closed 90% of the pool seating with just a day’s notice, for a wedding. that’s fine, but if i knew in advance, we would have done our tulum trip that day instead. i tried to get info about daytrips before checkin. they told me 3 times that their tour partner would reach out and they never did.

🇺🇸

Angela

9.1

November 2022

Very impressive looking resort, very beautiful beach and pool area, customer service was top notch

I always book a king size bed because both myself and my husband are quite tall, but this was not a king size bed despite confirming with staff. It was nobody's fault as I'm sure the room we were in was registered in the system as a "king room," but there was no way this was a king sized bed. The towels and linen, comforter, and pillow were also much older and worn down compared to another local Hyatt hotel (also 5 star hotel) we stayed at. Clean, but definitely older and not as comfortable to use.

🇺🇸

Jorge

9.1

June 2021

This property is really amazing. I've stayed at higher priced options, like Paradiussus and this property has nothing to envy. The location is amazing, right next to all restaurants and bars on 5th av, also the property sits literally on the edge of the ocean, so you always see, smell and hear the ocean when you are on any public space. If you are not doing the all inclusive, I highly recommend paying the ext money for the "Club", the breakfast and 6-8 happy hour/buffet is well worth the money.

The service is not up there with other high end properties, I would give it a 8 out 10 for service, it's very good, but not excellent, sometimes you have to wait more then usual for servers and drinks, I think if they increased the amount of bartenders and a few more servers would help expedite their service, but if you are patient then you are good.

🇺🇸

Judy

9.1

April 2021

The hotel was very cool, very open from lobby to views of water- loved it. The pool was large and plenty of room for guests to lounge. There were plexiglass barriers for the lounge chairs up front facing water and well protected from wind. The staff was TOP NOTCH. Very responsive and professional. Rooms were very spacious and bathroom had huge walkin shower and separate toilet stall. Great closet space in bathroom as well. I always find hotels do not give enough closet space for 2 adults- not an issue at the Hyatt. Loved the property and the 3 block walk to 5th Avenue. The beach is as others say- not very deep but we spent all our time at the pool. Absolutely would stay again!!!! Also- covid test was easy to schedule and results were very quick

If I had to give 1 negative- it would be beach which was still plenty big- seems to be eroding maybe. They make up for it with the grand pool area

🇨🇭

George

8.2

April 2021

The hotel is excellently located in Playa del Carmen with a good access to the beach and the town. The pool area is very nice and the rooms very clean and comfortable. The staff are really polite and the service excellent. The pool area snacks and drinks are very nice

Sadly for this hotel the food experience in the breakfast and dinner is awful. The "La cocina" restaurant is really far from good. The breakfast is cheap american style and the restaurant gives you the impression of dirty. The dinner the same as well. Many drunk people around and low quality tourism...The beach is also ruined by the motor sports smelling petrol... a pity

🇫🇷

Philippe

9.1

May 2022

Hotel extremly well located, in the heart of Playa Del Carmen, our suite has a spectacular view on the Ocean (ocean front).

The day we've arrived we've been placed in a room right above the local beach club located at the resort. it was more than loud and noisy. We had to change for the exact same accomodation but at the opposite side of the hotel. And this was quiet..

🇨🇭

Joanna

10

December 2021

- Hotel is really beautiful: very interesting architecture, pretty but practical interior, open-door plan of the reception and some bars/restaurants - Fantastic infinity pools and beach, enough lying chairs around - We really loved "The Grill at 1-26" restaurant - their Tenderloin Steak was just perfect! One of the best we've ever had:) And the service was great too!!! Yairo was extremely nice and helpful - Great gym - spacious, well equipped, 24h open - When we wanted to rent a car for a day, the receptionist (I'm so sorry I haven't noted the name) arranged it all for us - including the car pick up and hand over at the hotel + the price was really good too. - At the reception we also received plenty of helpful tips e.g. which Cenotes to visit :) - In general entire STAFF was fantastic !!! - Great location - just a couple minutes to the famous Quinta Avenida

There is only one small thing I could mention (but I'm not reducing the rating): - it felt really humid in the room. Even though we had the air-con running all the time it seemed to keep the temperature cool but didn't dehumidify the air well. That caused a little strange smell. Not sure if it was only our room or general thing.

🇨🇦

Gabrielle

9.1

January 2023

the lights in the executive suite were hell to understand ! I will not have this suite again just because of the light system. being waken up in the middle of the night because you try to turn on the lights in the bathroom and all of a sudden ALL THE GODDAMN lights turn on and you have no clue on how to turn them off is a nightmare. it truly is hell

Points of Interest Around Grand Hyatt Playa del Carmen Resort

Attractions

Fundadores Park (El Zócalo)

0.4mi

3D Museum of Wonders

0.5mi

Xenses Park

4.7mi

Rio Secreto Nature Reserve

5.3mi

Discover Mexico Park Cozumel

12.8mi

Kantun Chi Ecopark

15.4mi

Xotik-Ha EcoPark

15.6mi

The Mayan Cacao Company

16.6mi

Selvatica

16.7mi

San Gervasio Mayan Ruins

16.9mi

Playa Palancar

18.5mi

El Mirador Lookout

22.3mi

Xoximilco Cancun

28.6mi

Cenote Dos Ojos

29.8mi

Cenotes Sac Actun

31mi

Restaurants

La Cocina

Cuisines

  • Caribbean
  • Mexican

Ambiances

  • Family Friendly

Sushi "n" Raw Seafood Bar

Cuisines

  • Japanese
  • Local
  • Asian

Ambiances

  • Family Friendly
  • Modern
  • Romantic

The Grill

Cuisines

  • Steakhouse

Pools

Location

  • Outdoor

Location

  • Outdoor

Age restrictions

  • All ages

Availability

  • All season

Amenities of Grand Hyatt Playa del Carmen Resort

Private pool

Spa/Wellness packages

Snorkeling

Restaurant

Beachfront

Outdoor swimming pool

Kids' pool

Free wifi

Room service

Fitness center

Steam room

Beach

Air conditioning

Bar

Sun deck

Tour desk

Terrace

Soundproof rooms

24-hour front desk

Ocean view

Kitchen

Non-smoking rooms

Live music/Performance

Wheelchair accessible

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Garden

Bathtub

View

Free toiletries

Balcony

Stay rules - Grand Hyatt Playa del Carmen Resort

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Grand Hyatt Playa del Carmen Resort

Is it possible to stay with my pet at Grand Hyatt Playa del Carmen Resort?

Yes, you can stay with your pet at the Grand Hyatt Playa del Carmen Resort. Simply make a request and be aware that there may be charges associated with bringing your pet.

What are the check-in and check-out times at Grand Hyatt Playa del Carmen Resort?

For Grand Hyatt Playa del Carmen Resort, you can check in after 03:00 PM and the check-out deadline is 12:00 PM.

Does Grand Hyatt Playa del Carmen Resort provide free parking options?

Yes, there is parking available at the Grand Hyatt Playa del Carmen Resort. The parking is located on site and is public parking. However, it is important to note that parking reservation is required. The cost for parking is $20 per day.

What's the nightly rate at Grand Hyatt Playa del Carmen Resort?

The base rate at Grand Hyatt Playa del Carmen Resort is approximately $232. Be informed that this can vary depending on your room choice and booking dates. Enter dates for a tailored price.

What are the room types available at Grand Hyatt Playa del Carmen Resort?

The Grand Hyatt Playa del Carmen Resort offers a variety of room options. There are King Rooms with Ocean View, Queen Rooms with Two Queen Beds, and Club Rooms available. Most rooms can accommodate 4 adults and 3 children, and smoking is not allowed in any of the rooms. The bed size in the rooms is either a King or Queen size bed. Room sizes range from 409 sqft to 818 sqft.

Which amenities can guests enjoy at Grand Hyatt Playa del Carmen Resort?

Guests at the Grand Hyatt Playa del Carmen Resort can spend their time enjoying the leisure amenities available at the hotel. They can relax and soak up the sun at the outdoor swimming pool, which is available all year round. The pool is suitable for all ages, making it perfect for families with children.

For those looking for a more luxurious experience, the hotel also offers a private pool, where guests can enjoy a more secluded and intimate setting.

Guests can also indulge in a range of spa and wellness services, such as spa treatments, steam room sessions, and hot tub/Jacuzzi experiences.

When it comes to dining options, the hotel offers a variety of restaurants. Guests can savor Caribbean and Mexican cuisine at La Cocina, enjoy Japanese and Asian dishes at Sushi "n" Raw Seafood Bar, or indulge in a steakhouse experience at The Grill.

Overall, the hotel provides a range of amenities and activities for guests to enjoy during their stay.

Does Grand Hyatt Playa del Carmen Resort feature a pool area?

The Grand Hyatt Playa del Carmen Resort has two pools. Pool 1 is located outdoors, and no further information is given. Pool 2 is also located outdoors and is available all year round. There are no age restrictions mentioned for Pool 2.

Is there an in-house restaurant at Grand Hyatt Playa del Carmen Resort?

Yes, the Grand Hyatt Playa del Carmen Resort has several restaurants on site. They include La Cocina, which offers Caribbean and Mexican cuisine and has a family-friendly ambiance, and Sushi "n" Raw Seafood Bar, which serves Japanese, local, and Asian dishes and has a family-friendly, modern, and romantic ambiance. The hotel also has The Grill, a restaurant that specializes in steakhouse cuisine.

Can I use my credit card at Grand Hyatt Playa del Carmen Resort?

Yes, you can use your credit card at Grand Hyatt Playa del Carmen Resort. They accept Mastercard, Visa, and American Express. Cash is also accepted as a payment method.