Fantastic location right in the middle of a very busy area in Playa. The rooftop pool was so much fun and the staff were terrific and so helpful. The food we ate both at pool for lunch and also breakfast was very tasty and fresh. We enjoyed the pool the most (it was super hot so it was a relief). The music and whole vibe was really fun also.

The music at the pool was a little loud across the day, would be nice to just have it down a touch and ramp up later in the afternoon. Would be difficult for people that were not into the kind of music that was being played. It's also quite loud at night (from the street), it didn't bother us, but if you were light sleepers it might be annoying, however the hotel does supply ear plugs :)

First of all - the staff were all amazing - helpful, super friendly. Lazarus, Sara and the rest of the breakfast team. Maria and her colleagues at reception and Joaquin and the bar staff. The breakfast was really good too - although maybe having 2 options in the included breakfast would be good so you can alternate when you stay a week?

The pool experience was not good. The pool is great and the set up good. The real downside is the music level. It was already too loud first thing in the morning - but from 1, the staff turn it up and it gets so loud that I couldn't hear my friend who was sat next to me on the lounger. The speakers are all around and right above the loungers as well so there's no escaping (I tried pretty much every corner) It would be very easy to switch off some of the speakers to have a 'quiet' side for the guests who don't enjoy clubbing at midday.

It was clean and really moody. It is close to a lot of restaurants, shopping and Coco Bongo.

They never actually came to pick up the mini bar even though we told them on day 2 of 4. The mini fridge was stocked so we could barely put our own drinks and could not remove them and set them to the side as we would be charged if they were seen by house keeping. It was a bit noisy till about 3 AM. The staff was not accommodating with the towels even though the pool is supposed to be open 24 hours. The light were shut off on our side where we were lounging/ swimming at about 12-1. The valet was super quick but it’s a bit odd to get your car in as you have to drive down what looks to be an ally/walkway.

Location is the best. right at the center. Beaches in playa are not that exciting anyways so it doesnt matter it doesnt have a private beach. in addition, you can freely go to the beach club of their twin hotel at the beach. The pool is fun. Lots of activities, Yoga was aewsome. Room was spacious, comfortable, and very quiet despite the noise outside.

The pool music is no noisy that it hurts my ears! It is now some sort of a day club, so forget about relaxing at the pool. Breakfast is not good. includes only toast, yogurt and fruits (no buffet, no eggs - you have to pay extra). Booking was a bit misleading here because it says that breakfast is included but it is not fully true, just the continental is included.

It’s really central ! I just have to mention one particular staff member named Marisel ! She was amazing so helpful we really needed a hand with certain things and she just made everything so easy and relieved so much stress for us ! If I ever go back to playa del Carmen I’ll stay at the Thompson purely the fact that I know she will be there !

Everything it looked exactly as portrayed in the pictures. Staff excellent service, from arrival to departure they were the always pleasant. Great location, food breakfast excellent best in playa.

I forgot some of my belongings 😟 when departed the hotel.

We did not have dining included. The location and establishment was awesome! right in the heart of shopping, food, and steps away from the nightlife.

The shuttle from the airport could be included in the price of the stay. No complaints at all though.

it is a beautiful building inside and very spacious. the rooms are massive and just give you plenty of space to have stuff out of your bags without feeling cluttered. the design is beautiful and the rooftop pool and restaurants are set up so well… everything is gorgeous!

if you’re trying to be mindful of electricity and enable the s balcony open for a breeze the noise from 5 th ave is horrendous. however, close the balcony door and you can’t hear anything. that’s impressive. the only other thing is the showers tend to let water out all over the bathroom bc the glass partition is a but short.

This resort is FIRST-CLASS all the way! the BEST hotel in Playa del Carmen. Stunning spacious modern rooms, roof deck pools and restaurants. Added bonus is all-access to the Beach House with cabanas, an outside bar and beach access. Great location, too. right in the heart of 5th Avenue.

there was absolutely nothing I didn’t like.

What a wonderful getaway. Fabulous staff. Great food. Lovely rooms. Great pool area. Easy access to sister property with beach. Everyone was friendly and extremely helpful. Rooms were very clean and well appointed. The room had an umbrella which came in handy. Iron and blow dryer were provided. Blackout drapery. Lovely balcony.

Sadly, my mattress was in need of replacement as the side was broken and it was easy to just fall off the right side. The tv would mysteriously come on at least once a night. The music was often way too loud for my taste(and most often disco/techno music with loud constant beat). I would have preferred something more low key especially in the daytime. No robes.