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+1-833-728-204199 reviews
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$657Km. 72 Carretera Cancun-Tulum, Riviera Maya, 77710, QR, Mexico
Reservations:
+1-833-728-204199 reviews
1/78
Water park
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Welcome to the legendary Hard Rock Hotel Riviera Maya- Heaven Section! This adults-only, 5-star resort is located in Puerto Aventuras, Quintana Roo, Mexico. With a distance of only 1.5 kilometers from the city center, you'll have easy access to the vibrant attractions and cultural wonders of the area.
This all-inclusive experience starts with a price as low as $657. Prepare to be spoiled with an array of amenities, including a water park, outdoor swimming pool, private beach area, and a free beachfront where you can bask in the sun. Indulge in world-class dining at the on-site restaurant or grab a drink at the bar while enjoying live music performances. The hotel also offers a fitness center, spa, and golf course for those seeking relaxation or adventure.
With a fantastic rating of 99 reviews, you can trust that your stay at the Hard Rock Hotel Riviera Maya- Heaven Section will be nothing short of extraordinary. Immerse yourself in luxury, entertainment, and unbeatable hospitality at this outstanding resort. Book now and start counting down the days to your dream vacation!
If you're looking to take a refreshing dip, you'll be thrilled to know that the Hard Rock Hotel Riviera Maya- Heaven Section offers an incredible selection of pools for you to enjoy. The first pool is an outdoor saltwater pool, perfect for those who want a unique swimming experience. And to make it even better, this pool offers stunning views that will leave you feeling relaxed and rejuvenated.
For the foodies out there, you won't be disappointed with the dining options at this resort. From traditional Mexican cuisine at Frida to modern Brazilian dishes at Ipanema, there's something to satisfy every palate. If you're in the mood for something exotic, head over to Zen for delectable Japanese and Asian fusion dishes. And for those who crave a taste of Italy, Ciao serves up mouthwatering Italian fare. With a total of nine restaurants on site, there's a dining option for every occasion and craving.
At the Hard Rock Hotel Riviera Maya- Heaven Section, you can rest assured that your payment options won't be limited. In addition to accepting cash, this resort also accepts major credit cards, including Mastercard, Visa, and American Express. So whether you prefer to pay with cash or plastic, the choice is yours.
With an array of pools to choose from, a diverse selection of restaurants offering a variety of cuisines, and flexible payment options, the Hard Rock Hotel Riviera Maya- Heaven Section promises an unforgettable vacation experience. So what are you waiting for? Book your stay today and get ready to make memories that will last a lifetime.
Closest airports
Cozumel International Airport
18.2miCancún International Airport
42.6miWater park
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Beach
Golf course
Air conditioning
Hot tub
Tennis court
Bar
Tour desk
Parking On Site
Terrace
24-hour front desk
Kitchen
Ocean view
Non-smoking rooms
Live music/Performance
Beach chairs/Loungers
Garden view
Elevator
Garden
Upper floors accessible by elevator
Free toiletries
Balcony
View
Soundproof
Bathtub
Show 5 photos
Deluxe Diamond
1 King Size Bed
485 sqft
Ocean view
Hot tub
Garden view
Private Bathroom
+
More details
This air-conditioned room is equipped with Wi-Fi and comes with a private balcony with a hammock, as well as a mini-fridge, a flat-screen TV with satellite channels and a safety-deposit box. Guests will also find a coffee maker, telephone and a private bathroom with free toiletries. This room features a free beach bag and bottle of wine, plus an iPod docking station.
Show 5 photos
Deluxe Platinum, King, Sky View, Terrace
1 King Size Bed
970 sqft
Ocean view
Hot tub
Garden view
Private Bathroom
+
More details
Indulge in the ultimate luxury with our Deluxe Platinum Sky Terrace King room. This spacious 969 sqft haven boasts an ocean view, private hot tub, and terrace, creating the perfect getaway for two adults. Unwind in style with premium amenities such as a king size bed, minibar, and flat-screen TV, ensuring a truly unforgettable experience.
Show 4 photos
Deluxe, King/2 Double
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Garden view
Private Bathroom
Balcony
x3
More details
Indulge in a luxurious stay in our Gold Deluxe Double Room, spanning 484 sqft and offering a tranquil garden view. With a hot tub/Jacuzzi, private bathroom, balcony, and a flat-screen TV, this room is the perfect choice for a relaxing getaway.
Show 4 photos
Deluxe Platinum, Terrace
1 King Size Bed
965 sqft
Spa tub
Balcony
Minibar
Flat-screen TV
+
More details
This air-conditioned room is equipped with Wi-Fi and comes with a private balcony with a hammock, as well as a mini-fridge, a flat-screen TV with satellite channels and a safety-deposit box. Guests will also find a coffee maker, telephone and a private bathroom with free toiletries. This room also has a private sky terrace with a hot tub.
Show 6 photos
Rock Suite Platinum
2 King Size Beds
2585 sqft
Ocean view
Hot tub
Kitchen
Private Bathroom
+
More details
This suite has air conditioning and a bathrobe.
Show 5 photos
Rock Deluxe Platinum
1 King Size Bed
485 sqft
Ocean view
Hot tub
Garden view
Private Bathroom
+
More details
This double room has a balcony and a bathrobe.
Show 5 photos
Deluxe, 1 King
480 sqft
Spa tub
Minibar
Flat-screen TV
Tea/Coffee maker
+
More details
Guests will have a special experience as the double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a coffee machine as well as garden views. The unit offers 1 bed.
Show 4 photos
Deluxe, King
1 King Size Bed
485 sqft
Hot tub
Garden view
Private Bathroom
Balcony
+
More details
Rock, Partial Ocean View
1 King Size Bed
Spa tub
+
More details
Deluxe, 2 Double
2 Double Beds
Spa tub
x3
+
More details
Deluxe
1 Double Bed
Spa tub
+
More details
Diamond, King
1 King Size Bed
Spa tub
+
More details
7.9
99 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇨🇦
Nduhaime
10
May 2023
the faro for adult only was amazing. lots of choices. great view. never over crowded, waitresses were exceptional (elisabeth) knew our order by heart by the third day. very nice. we went back every morning and lunch. our room was very spacious, always cleaned well. good dinner options. lots of activities on site. we went here for a wedding and it was beautiful. the bartender in heaven and the bar next to umo were beyond amazing. the girl who bardended at umo made delicious and beautiful drinks. eduardo in heaven was so friendsly and knew drinks by heart. shout out to everyone. amazing staff and good food and drinks. lots of wild moneys between 530-630 between buildings 1-2 in the back
honestly just the beaches. they were well maintained, cleaned every day. lots of beautiful fish to swim with but the beaches were just too small. i know the tides in mexico are strong but more swimming for bigger beach areas would be nicer
🇺🇸
Vicente
9.1
August 2023
It was a great experience and great costumer service.
The spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60 minutes for each one or at least that’s what the service says ,the other thing was the hot tub in my room it was spitting rust and the water turns yellow when you turn it on. But apart from those small details, the service was great ,the food ,the people etc I would definitely recommend this hotel .
🇪🇪
Kadri
9.1
January 2023
Hotel was nice and cleaned, excellent wifi. Good food and variability in buffee and restaurants. Staff was very firendly and provided a quick service. Enough beach chairs to everyone, no need to go early in the morning, do not miss the spot, like most of the hotels. Hotel had program for every night - live bands, music, shows etc. Good location, very close to Tulum and Playa del Carmen, we used the taxi only. They had nice small swimming areas next to cliff. First we missed the long sand beach to swim in waves but after visiting beach in Cancun we were glad to see different options about the beaches.
We had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to order only food, soft drinks and beer to the room. They said it will be with extra cost, but we did not get the information how much it will be, or which number to use for the order. So, I think we were drinking less coctails as we wished, and instead bought some from local shops to the room. Since hotel is located on quite big area, bars were quite far from our room.
🇲🇽
Ana
10
February 2023
Everything. Was my 4th time staying there and they are always doing renovations. They had 3 new restaurants since my last stay. Excellent service from the staff and the rooms are very luxurious.
The disco was in renovation, but the bar was great.
🇺🇸
Giuliana
10
April 2022
I loved the pool atmosphere with the dj. The staff was super friendly and accommodating . The dinner selection was delicious
I didn’t like how the pools close so early. The club was sadly closed. And the night time room service food was not fresh
🇲🇽
Jhasselt
8.2
July 2023
The food was amazing
There room was a little bit old and seems like wasnt taking care as much as it should be.
🇮🇹
Lorenzo
10
September 2021
Hard Rock vibes all around. Great music excellent drinks 🍹 WONDERFUL PLACE. Many many Thanks 🙏😎 to all the staff.
I’d like to have more music to hear everywhere, like in the bedroom, hallway, restaurants (in some point is just a perception🥶), reception and possibly on the beach where is udibile only the music from the swimming pool in some point.
🇺🇸
Johnson
10
August 2021
It was beautiful, clean, and the staff was very accommodating in all situations! For the amount of people present the staff did an excellent job with cleaning. They even sent someone to help me get into my suitcase after I locked it & couldn’t remember the code! I thoroughly enjoyed it! My room was amazing with an amazing view!
🇺🇸
Diego
10
July 2022
Staff was awesome and friendly. Food was amazing and drinks also.
Pool schedule was too short, wished they let the pool open longer.
🇺🇸
Alicia
10
April 2022
I didnt like how early things closed, such as Pool bars closed around 5pm and pools closed around 7pm. Also, alcohol was definitely watered down.
Attractions
Kantun Chi Ecopark
2.7miXotik-Ha EcoPark
2.9miFundadores Park (El Zócalo)
12.4mi3D Museum of Wonders
13.2miThe Mayan Cacao Company
14.8miPlaya Palancar
15.6miDiscover Mexico Park Cozumel
15.7miCenote Dos Ojos
17miCenotes Sac Actun
18.2miCasa Cenote
20.2miEl Mirador Lookout
22.9miSan Gervasio Mayan Ruins
23.8miTankah Park
23.8miSelvatica
26.9miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.8miAttractions
Kantun Chi Ecopark
2.7miXotik-Ha EcoPark
2.9miFundadores Park (El Zócalo)
12.4mi3D Museum of Wonders
13.2miThe Mayan Cacao Company
14.8miPlaya Palancar
15.6miDiscover Mexico Park Cozumel
15.7miCenote Dos Ojos
17miCenotes Sac Actun
18.2miCasa Cenote
20.2miEl Mirador Lookout
22.9miSan Gervasio Mayan Ruins
23.8miTankah Park
23.8miSelvatica
26.9miPunta Laguna Nature Reserve (Otoch Ma'ax Yetel Kooh)
28.8miAirports
Cozumel International Airport
18.2miCancún International Airport
42.6miIPANEMA
Cuisines
Ambiances
ZEN
Cuisines
Ambiances
FRIDA
Cuisines
Ambiances
CIAO
Cuisines
Ambiances
TORO
Cuisines
Ambiances
LE PETIT COCHON
Cuisines
Ambiances
THE MARKET
Cuisines
Ambiances
IN-ROOM DINING
Cuisines
Ambiances
PIZZETO
Cuisines
Ambiances
Location
Features
Availability
Water park
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Free Private Parking
Adults only
Free wifi
Room service
Fitness center
Meeting/Banquet facilities
Beach
Golf course
Air conditioning
Hot tub
Tennis court
Bar
Tour desk
Parking On Site
Terrace
24-hour front desk
Kitchen
Ocean view
Non-smoking rooms
Live music/Performance
Beach chairs/Loungers
Garden view
Elevator
Garden
Upper floors accessible by elevator
Free toiletries
Balcony
View
Soundproof
Bathtub
Accessibility
Entire unit located on ground floor
Upper floors accessible by elevator
Upper floors accessible by stairs only
Activities
Beach
Bicycle rental
Cycling
Diving
Game room
Golf course
Live music/Performance
Nightclub/DJ
Tennis court
Tennis equipment
Themed dinners
Water park
Bathroom
Additional bathroom
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Wardrobe or closet
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Suit press
Entertainment & Family Services
Entertainment staff
Evening entertainment
Food & Drink
Bar
Breakfast in the room
Fruit
Minibar
Restaurant
Snack bar
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Currency exchange
Tour desk
General
Adults only
Air conditioning
Convenience store on site
Elevator
Facilities for disabled guests
Hair/Beauty salon
Heating
Hypoallergenic
Interconnecting room(s) available
Laptop size safe
Non-smoking rooms
Pet bowls
Room service
Soundproof
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Kitchen
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Flat-screen TV
iPod dock
Satellite channels
Telephone
TV
Video games
Outdoors
Balcony
Beachfront
Garden
Outdoor dining area
Private beach area
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Contactless check-in/out
Mobile app for room service
Room Amenities
Clothes rack
Iron
Socket near the bed
Safety & security
CCTV in common areas
CCTV outside property
Safe
Smoke alarms
Safety features
Access to healthcare professionals
Air purifiers
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Fitness center
Hot tub
Massage
Outdoor swimming pool
Sauna
Spa
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
View
Garden view
Ocean view
View
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free private parking is available on site (reservation is not needed).
Reservations
Call us for our best daily rates
+1-833-728-2041Child policies
Children not allowed.
Crib and extra bed policies
No capacity for extra beds or cribs.
Visa,
Mastercard,
American Express,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?
When you book a stay at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive, you can access your room from 03:00 PM and should leave by 12:00 PM.
Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive offer complimentary parking?
Yes, the Hard Rock Hotel Riviera Maya- Heaven Section offers free private on-site parking for its guests. No parking reservations are necessary.
What are the rates at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?
The base rate at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive is approximately $657. Be informed that this can vary depending on your room choice and booking dates. Enter dates for a tailored price.
Which room categories can I book at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?
The hotel offers a variety of rooms including the Gold Deluxe Double Room, Diamond Deluxe Double Room, King Room with Garden View, Deluxe King Room, Gold Deluxe King Room - PURE, Deluxe Room, Deluxe Platinum Sky Terrace King room, Rock Royalty Level - Deluxe Platinum, and Rock Suite Platinum. All rooms are non-smoking and accommodate 2 adults, except for the Rock Suite Platinum which accommodates 6 adults. The rooms range in size from 484 sqft to 2583 sqft, with bed sizes mainly consisting of 1 King size bed, and some rooms also include additional double beds.
What is there to do in Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive?
Guests at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive have a variety of leisure amenities to enjoy during their stay. The hotel features a water park and a private beach area, perfect for relaxing and soaking up the sun. There is also an outdoor swimming pool with a view, where guests can take a refreshing dip.
The hotel offers a range of dining options with restaurants serving different cuisines such as Brazilian, Japanese, Mexican, Italian, and more. Guests can indulge in a delicious meal at places like IPANEMA, ZEN, FRIDA, CIAO, TORO, LE PETIT COCHON, THE MARKET, and PIZZETO.
Additionally, guests have access to a spa, sauna, hot tub/Jacuzzi, and tennis court for ultimate relaxation. There are also opportunities for evening entertainment, including live music and performances. Finally, guests can stay active with the fitness center or enjoy outdoor activities like cycling and diving.
Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive have a pool for guests?
The Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has one pool. It is available all season and is located outdoors. The pool features saltwater and offers a view.
Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive feature its own restaurants?
Yes, the Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive has several restaurants on site. These include IPANEMA (Brazilian cuisine), ZEN (Japanese and Asian cuisine), FRIDA (Mexican cuisine), CIAO (Italian cuisine), TORO (Steakhouse), LE PETIT COCHON (French cuisine), THE MARKET (Mexican cuisine), IN-ROOM DINING (International cuisine), and PIZZETO (American cuisine).
Does Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive accept credit cards and cash payments?
Yes, Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive accepts both credit cards and cash payments. Guests can pay with Mastercard, Visa, and American Express credit cards, as well as with cash.
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