Great hotel with friendly and accommodating staff in the reception, restaurants and bars. My wife and I enjoyed our stay at the hotel on a mini honeymoon and all of the facilities that we used were very comfortable and of a good standard.

The special booking reservation restaurants were not of the expected standard - despite being fairly quiet both evenings that we had booked for the service was not as good as in the buffet restaurant downstairs. While being part of the all inclusive offer this element fell short of what was promoted. The quality of the food was good however in the hotel.

The staff was extremely friendly and helpful. The room was big and clean. We also enjoyed the food and the themed restaurants. Our favorite was the Japanese one, we also liked the Italian one. Great salsa live band at the pool one day

I am only thirty years old but even I would’ve enjoyed some „quiet time“ at the pool. Im sure that elderly people (even my cool mom) wouldn’t have liked the constant noise with animation and music and games. Unfortunately (and this is no one’s fault) the sea water was completely full with sea weed so we couldn’t really use the beach. But we walked to another one and used one in Cancun on a day trip. That was great.

We loved everything about the hotel. The drinks, the food, the location; the whole vibe of the resort. Everyone seemed so happy and positive it was a pleasure to stay. We stayed in one of the Privileged rooms with having the 'Romance Package'. Room and outdoor bath were beautiful. Towels changed twice daily.

We had a great time. The resort had a very international flair about it, people from all over. The staff was great, very friendly and helpful. The resort even had weekly "thank you" parties for guests who came through Booking.com. We had the basic room and it was quite nice. The swimming area in the ocean was very nice, lots of fish to see.

The buffet food was decent but could be improved with a little effort. Too much salt! The specialty restaurants were good, especially the steak house. It was crowded, so if you wanted a lounge on the beach or by the pool you needed to reserve one by 6:30 - 7:00 AM or forget about it.

The hotel was very welcoming and the staff were always very friendly. The room was nicer than expected. Both the BeLoved and Japanese restaurant where very nice and contributed towards a very enjoyable holiday.

The Italian restaurant wasn't very good unfortunately. The sales people where very pushy, this includes the Photographers ($20 per photo), the Spa and the Exclusive "club"/timeshare.

Great staff, resort looks very nice with nice gardens. We had a nice room (privilege) with own bath on the terrace. the rooms on the front of the privilege block don’t have any privacy on the terrace. Food in Bloved restaurant (only for privilege) was very tasty. The lobster dinner at NYE was amazing.

I scored the hotel an 8 because of the great staff and the fact we did enjoy our stay, however there is room for improvement in general. Upon arrival all non privilege restaurants were fully booked for the whole following week. We ordered a breakfast via room service and it never came. We were not told what was included in our privilege package, but had to arrange everything ourselves.

Everything was nice the buffet had a nice variety. The staff was also very friendly.

Not enough spaces available for specialty restaurants.

For an all-inclusive accommodation, they had a large variety of food courts , restaurants and entertainment areas. Lovely place.

Check in was super easy. Front desk staff is very friendly. Roger the bell boy, made sure we were processed smoothly and quickly and he took our luggage to the room. The Entertainment staff was Amazing! *(Arturito, Jared, Emilio, Fernanda, Delmy), and all the other pool staff was so fun and friendly. We played lots of games with them, and our last night had a beach party that was a lot of fun. Breakfast Buffet was great. The specialty dinners were very good, and the BLoved lunch, and dinner options were fantastic! The privileged Pure Bar was really good, better quality drinks and not a long line ever. Cesar, and Vince did a great job of taking care of us and remembering what we liked to drink. You could walk anywhere in the resort in less than 2-3 minutes. Very easy to navigate. Having the two pool bars was a nice option as well. The crepe center was nice, and the sausage/hot dog cart near the pool was great to have so you could eat by the pool and not have to dry off or put on a shirt to go into eat. We met some great people there from England, Canada, Portugal, Poland, Brasil, Puerto Rico, Mexico, and USA. Overall was a really nice trip and look forward to going back there again.

There were no elevators on our side of the resort. It started to become a little hard on our knees since we are older, constantly going up and down stairs. Would be nice to have the option or a blend of both. The 24 hour room service was shut down two nights due to bad rain9Obviously they can't control that), however 1 night I was very disappointed in the only 3 options ( Hot dog, Ham Sandwich, and a salad) to choose from, and none were good, but I will not complain, and that certainly did not ruin the entire trip. All other food options were above expectations.

Staff service at reception and restaurants is great. We liked our room and green areas.

There was no coffee in the room, only a cofee maker. And there is a mistake on this site. It says there is a bathroom and a bath. But really it is only a shower.