breakfast was really good, except it is included but they want you to pay the waitresses every day and wont let you go if not

Overall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.

Overall it was nice. The ambience was amazing. However at the end upon checking out at the reception, they almost charged us of consuming multiple beverages from the fridge in our previous room ( we switched rooms). We never took anything from the fridge during our entire stay. It’s either the cleaning people consumed the beverages or they just sneakily put it in your tab just to see if you noticed the charged. Luckily we checked the bill. If we didn’t they would’ve charged us for something we never took. So check the bill always.

Pros: Convenient location. Excellent and aesthetic facilities. Bicycles available at no extra cost. Spacious room with ocean view, outside terrace, and rooftop plunge pool. A/C was working greatly. Bed and pillows were very comfortable. Friendly and attentive staff--Javier (front desk), Javier (beach bar), and Christian and July (guest services) were particularly exceptional. Food and drinks (from Maresias, as we didn't try Ocumare) were great. The beach area was clean and smooth (compared to other areas of Tulum where the beach is rocky and rough), with excellent DJ/music. Despite some similarities, we liked it better than its sister hotel, Nomade (where we went for lunch one day).

Cons: We were unable to check in before 4:30pm. Prices were a bit steep (as is most of Tulum).

Aesthetic was incredible Location was perfect. Very close to shops and low key food spots, 4 min drive to more nightlife scene Staff was incredibly attentive Beach setting was perfect Food om property was some of the best we had

Booked a private rooftop pool suite only to find we were overlooking (and hearing noisy) construction directly next to us - understand this type of thing is unavoidable but disappointing nonetheless It's quite expensive and while the suites can easily accommodate 3-4 people they charge extra for any occupants beyond 2

Beautiful place, great staff, excellent service... special mentions to Raquel, our concierge, who went above and beyond to make our stay perfect and Ivan at the beach club was awesome!

My jungle suite didn't have a balcony as it was highlighted when booked. Pools at the beach club should have a water heater so guests may enjoy them. They were always empty because the water was too cold.

The Closeness to the beach. The service at the beach restaurant and on the beach. The food was great. Music also great.

Room lights too dark. Room constantly full of sand. That system with the bowl outside of the door doesn’t work. Lobby & front restaurant really dated. Which left us with one restaurant. Some strategic planting would really make outdoor showers private. Pools outside rooms dangerous to enter, freezing cold water, not private. Certain pool types (rimless) flow over the wall into areas where the water just sits and attracts a million mosquitoes. Which then make it into the room. Need to get that water moving or use smoke bombs. Sargrasso was obviously a problem

I loved everything and I know this might sound weird but not having a tv, stereo or a clock in the rooms made everything better no news to be stressed about just a very calming feeling and solitude and no kids THE BEST VACATION EVER

the only way it could have been better is if you never let me leave I could have lived at the Be Tulum for the rest of my life

İt was so relax and bohemian. Pool in our room was clean so the room

Since the weather is so hot and humid there suppose to be a refrigirator in the room bu there wasnt

is a verry beautiful hotel. the staff are very friendly. they are ready to help you with everthing in any moment.

i been in a suite arena and was a lot of noise from the people from the room above us while the walk on the room…

Beautiful property and comfortable, uniquely designed rooms. The restaurant had great food and a nice beach club.