Good location, good breakfast choice but not included with the rooms. Good size rooms and clean.

Need to use more treatment for mosquitoes in the hotel and rooms. Several tickets in the restaurants were wrongly attached to my room as people gave the wrong room number. There is expectation from the restaurant staff to be tipped everytime which is unusual in the other places.

This stunning hotel is calm and clean, and right on the beach. The staff are magnificent and the design and layout of the place means everything is easily accessible. We have 2 small kids and it was really easy for us to navigate from pool to restaurant to beach. The rooms were spacious and quiet. The pool was wonderful for us and we saw it cleaned daily. The restaurant has some of the tastiest meals we ate, and it was hands down the best breakfast around. It is located next to La Zebra where you can enjoy Mexican food, and another pool at no charge as the two hotels have the same owners. It is on the quieter end but walkable to all the main highlights of the Hotel Zone, shopping, restaurants, food trucks. The turn down service with the flask of herbal tea and little chocolates was a charming touch. There is yoga and a handful of other wellness activities. A highlight was the massage.

If you're staying on the beach side, the sand naturally gets everywhere, but the staff do a great job cleaning twice with the turn down service.

Amazing rooms, staff, food, juices, massages, beach beds...the whole place is a must for relaxing time in Tulum. If you plan to party, count in like 10 min walk to party places, but here you can enjoy peace and quiet.

I cannot find one thing I dont like...and I consider myself bit demanding guest.

It has a beautiful beach, friendly and very mindful staff, clean rooms and is located close to great restaurants.

Our room was on the so-called „jungle“ side, and there was a loud generator with noise all night. Opening doors for fresh air was impossible because of that noise and even with closed doors you would hear the noise all night. Get a room on the beach side if possible. Most beach lounges were reserverad by other guests, which was a bit weird, as the process was not clear and we had to take lounges that only had limited sun protection. The prices at the beach for drinks and food are a bit over the roof.

A warm friendly welcome, beautiful yoga Shaka and beach. We were given an upgrade on arrival and the Sanara beachfront is wonderful. We loved our room decor and all the little touches!

We did have a cockroach encounter in our upper floor room, we only stayed one night and my husband was able to shoo it out the door. I let reception know. I also didn’t appreciate that the beach staff didn’t stop people (non paying guests from hotel or restaurant) from walking up and laying towels on the floor next to the guest beach beds and of course they gradually migrated onto the beds when no one told them it was private.

Great location at the beach in Tulum (but if you are staying there, you must know that there is heavy traffic jam at nights - specially Friday and Saturday) due to the busy location. The bed was very comfortable and the room was beautiful and clean. The restaurant was fairly good (but pricey as everything in Tulum), we had breakfast there 2 days and dinner 1 day, but there is also other very good options close, I`d recommend to try others. The beach club was very good, with sofas and comfortable places.

Beach towels at room were not really towels, could be better. Could have a clothes rack to put wet beachwear. When we were there, the beach had some Sargasso which is not their fault (but I don`t think they clean that as other hotels do), it didn`t impact on our lovely stay and we were able to enjoy the sea though.

Amazing staff, Location and Room !! Really better than other close Hotel that are considered 4 stars!!! This is a 6 stars hotel compared!!! The room is on the sand, 20 steps from the beach and the Hotel restaurant is wonderful with his nice terrace over the Caribbean sea! They serve breakfast, lunch and diner, really use full for us, doing excursion all day long and want to eat something at the back. Really I can't say nothing bad of this place, I loved every thing and I will back next year! Thanks. Gabriele and Family.

The pillow of the bed are really good but too soft....., personally I prefer it harder. It is a really personal opinion, the place is Amazing!!! Go there!!! Impossible to regret!

This was the best vacation experience we had so far. Lula is amazing. From morning coffee to watch the sunrise to evening surprises, we loved every minute we spent in Lula and it was definitely great choice. Location of the hotel is very convenient, providing guests with calm and peaceful atmosphere but within walking distance to fancy clubs and restaurants. Big thanks for our happy memories go to all hotel employees, particularly the ones at the reception desk who helped with all our requests.

Hardly to think of anything.

Lula exceeded our expectations and beyond. The food!!!! Amazing!!! Everything we had there was excellent! Staff was efficient and pleasant, clear, I liked the check in and checkout. I felt safe the entire time. The grounds were lovely and well kept. The room we had was across the road by the pool. I’m normally a beach front person but I was perfectly happy. Its patio was perfect for sitting and the pool area felt like a little oasis of calm in the middle of often chaotic Tulum. Very upscale feel and look. The hot tea bought at turn down was delicious.

Coffee maker in the room would have been nice. Maybe a little more explanation about beach bags and towels. They provided coffee by the front desk but only until 8am and when I got there it was all gone.

Allegra at the front desk is AMAZING! Juan Pablo the restaurant is such a great manager, he makes every guest feel special and remembers exactly what they like! A personal touch. And the security/bellman are always looking to help you with luggage - they anticipate your every need (taxi too). The bedsheets are so soft, AC is fresh and the little touches of tea made it even better! And the guacamole & chips is better with the new menu! Bravo

The new menu is good and very creative, but I think the Tuna tostada could be more mexican - the mix of flavors was not ideal