Very nice room and bathroom. Rooftop pool and bar area really nice, a great place to chill out after walking around town. Supermarket right across the road was fabulous. Very comfortable bed although we had to ask for an extra pillow, only 3 supplied on a king bed.

Water went off several times during our stay, power also a couple of times. Both rectified quickly. Bar on roof was not often staffed and no towels, fixed that by taking our own drinks to the pool and asking at reception for pool towels. Hotel was very quiet as it was low season. Nice balcony overlooking garden but couldn’t use due to mosquitoes in their thousands, garden water feature not working so stagnant pool below us. Coffee machine in room but no coffee or creamer/sugar and no teaspoons or glasses, just 2 mugs.

I stayed in this Hotel for 15 nights, the conditions are generally quite good, it needs improvement in several things, but I found that there is a mood whenever I will not mention them. The staff was very kind, the breakfast served next to the Nido restaurant was perfect. The location for me where the Hotel is located is the best because you are 5-10 minutes from the center of the village which has countless bars, local food and everything you need either on foot or by motorbike. And for the beach by motorbike or bicycle 15-20 minutes max. The road where the Hotel is located has everything you need, such as restaurants, supermarkets, cafes and everything. For my part, I recommend it.

The cleanliness was generally average. Often from early in the morning there was a commotion from the work of the hotel as well as the building next door. WiFi is an issue in general.

Hotel il quite clean, workers are reactive on casuals needs, beds are cumfortables, the tv is small, the bathroom is functionnal and big enought I really loved the soap shampoo cream they gave !! In front of big supermarket chedraui

Noisy because of the restaurant at the lobby but stopped music at 10-11pm For no there're a lot of constructions (street & supermarket) but was cheap Once all will be done, the price will increase.

The location is very nice with restaurants, shops and a Big Chedraui supermarket nearby. Rooms are in great conditions and cleaning every dag :) The rooftop pool is also a perfect place to take a swim and relax.

The balconies are a bit small and a lot of mosquitos in the yard, but nice with outside area. The wifi was not the best, and some days it did not work.

Clean and new hotel with helpful touches: refrigerator in room, water cooler in lobby, rooftop pool and bar. The hotel itself was wonderful and comfortable. We enjoyed the pool and bar on the roof, and geese in the atrium garden were a comforting presence, despite the strange sounds at all hours. Hotel provided beach towels for use on the roof and visiting nearby beaches and cenotes. We parked our rental car across the street in the supermarket parking lot for free (convenient).

Perhaps a good location if you know Tulum, but a bit challenging (finding good restaurants with regional dishes, cenotes, and archeological sites) if you’re adventurous but with little knowledge of Spanish. WiFi is necessary for mobile apps like google earth we’re used to when on the go in the US, so navigating got challenging. If you don’t know much Spanish, hotel staff and locals can only help so much. The geese in the atrium made the strangest sounds: like a malfunctioning PA system, but didn’t interfere with sleep because we were tired at night.

The hotel is really comfortable, clean with great facilities such as the rooftop pool and lovely garden in the centre. The room was really comfortable with great showers. The staff were really helpful and friendly and it was great value for money. The location was great too- there's a massive supermarket across the road, the beaches are a 20 minute cycle away, the main stretch where there are many bars and restaurants is close by. The bus station is about a 29 minute walk or you can order a taxi to get there.

The laundry service is very expensive. Definitely use a launderette outside the hotel if you need to get laundry done.

The breakfast in the hotel next door was really tasteful. The location is central close to supermarkets and restaurants.

The pool didn’t appear very clean and the lift wasn’t working on our arrival. Staffs weren’t very attentive.

loved the pool so relaxing and very quite of season, nice places to eat nearby and close to town.

dont quite understand the music SO loud in the early morning. no one wants it on nor is anyone in a party mood that early on in the morning? very confused why the owner doesn’t understand that. bed sheets dirty and lipstick stain on mug in room! yes one mug provided when two people staying and no coffee but provided a coffee machine? phone in room doesnt work so have to go downstairs to speak to reception. laundry so slow i had to take it back as they couldnt get it done within 24hours like promised dirty sheets with stains, i paid a heavily discounted place but no way id ever pay the full price for it smells of weed quite alot aswell do if your coming with kids i wouldn’t advise as there is also a hookah (shisha) bar right outside

The room was really confortable and the staff was really helpful with everything. You can just rent bikes here and go to the beach (it's around 10/15minutes and it's safe to use bicycles here, very flat path). The breakfast is outside the hotel but it's great and the staff there is really thoughtful. At night we used to just go for a walk and I never felt unsafe there. I totally recommend it.

Nothing.

15 min walk to city center got great exercise during my trip, supermarket across the street but not that many options, great restaurant service at Kanaya attached to the hotel but food and drinks were not the best. The good service made up for it so i still ended up going almost every night. Dont walk to the beach. Taxis are expensive to get anywhere. The pool was cool, ppl were in it, it looked clean, music was a little too loud , it wasnt a party scene like that for it to be that loud

You have to pay a tax when you first check in. The humidity in the room was off...although the AC worked fantastic! Everything was just damp with a mildewish smell. No fresh circulatory air. Loud music until 10-12 at night depends on the days. The flashing light in the middle of the hotel was pretty distracting hard to fall asleep with the light flashing in the room even with the curtain closed. Patio door lock broken, screen door broken, didnt use patio access its enclosed in the middle of the hotel, shaded but still hot. Room was super small. Mosquitos in the room had to pur bug spray on every night before bed or if i was just hanging out in the room. All of these things were minor and didnt really bother me too much but something to point out