The place is beautiful architecturally, nice setting and quite calm. I came to relax and the property is overall nice. Access to the beach is through Encantada, which is beautiful as well. Beach was great and the location was perfect for walking to other restaurants. Service was wonderful and they were very fast communicating.

I got the standard jungle room. It was very damp and had a distinct smell like mold. All my clothes smelled like the room in the end, which was extremely off-putting. The sound-proofing was not great as I could hear the bathroom fan of the adjacent room, and all of their bathroom activity. Had to request for a room change overall. For the price I paid, I definitely expected better, especially with all the incredible reviews here.

We had a great stay at Radhoo! The property is beautiful, there is a strong jungle vibe which we got even without staying in the upper rooms. The boardwalk to the bungalows through palm, the abundance of greenery - I mean, Tulum is very green overall, but Radhoo even more so. It is also pretty quiet, even on the nights when there are parties. Perfect location on my opinion - equally removed from all party places (but all of them are easily walkable), but not too far down the road. The room was spacious, with double vanity in the bathroom and enough storage. Bed was comfortable. No insects or anything inside the bungalow. The breakfast included in the rate was good too in my opinion, very filling and with decent variety, and also some add-on options for a reasonable extra fee. As many reviewers mentioned, the access to the beach is provided through the Encantada hotel across the road, which is literally 5 steps. This is a sister property and they share some of the staff it seems. Now, about the staff - people really are the main treasure of this place. They are terrific. Attentive, quick, helpful, and just nice and welcoming. I understand that hospitality is their job, and the guys are good at that, and I really felt it.

Well, there's one minor thing - the lighting could be more efficient. I generally don't mind the dim lights, it is a conscious design choice and adds ambiance, but sometimes I wish I had an option, at least, to have more light in shower and in bathroom in general.

The location is 10/10 even though they are providing guests with bicycles for free every day upon request (some other hotels are charging them). The cleanliness has exceeded our expectations - at moments you don't even remember that you're in the middle of the jungle! The breakfast is very nice (the granola is YUM) and it is served a la carte (I believe all breakfasts in Tulum are served a la carte to be honest). The staff members are super helpful and kind and we were chatting with them via Whatsapp during our whole stay for whatever we needed. The best thing is that we were allowed to use the beach area with sun beds and towels at the hotels across the road (Encantada, Nest etc) as they are all under the same umbrella!

Some additional lighting in the rooms would have been very helpful!

Faultless ! Amazing staff that go above and beyond to help. Menu throughout the day is fantastic. Access to beach provided by Nest their sister beach club, which is great given the fact it is near on impossible to access it without paying everywhere else! Great location at the southern end of the beach zone. Just far enough away not to have to listen to the 'bigger name' bars/restaurants playing (imo) very untulumesque music, but close enough to walk to all the action !

Nothing not to like

The staff were incredible. They helped us with anything and everything and were so quick to respond throughout. We’d like to especially mention Alejandra who went above and beyond in the service that she provided us. The location was excellent too and away from the noise but also close enough to all the restaurants and beach clubs. We also loved that we could access a bunch of other places owned by the same group (Nest, Encantada etc)

Nothing

Beautiful hotel, perfect for those who love lots of greenery and jungle vibe. Natural materials are everywhere, in the room and surroundings. We saw lots of cute animals during our stay, the nature was right outside our room doors, loved it. The subtle lights in the room were perfect. Wifi worked great, even at the pool and on the beach. The pool is simply amazing, one of the best we have ever seen. Delicious food and friendly staff, with direct access to the beach at one of group hotels across the street.

The bed did not have a curtain like on the pictures, only black metal frame, which affected the aesthetic of the room. There was a confusion with our food order at the pool as the waiter forgot who ordered so we were charged for the same thing twice, but was all successfully sorted out on check-out. The sound isolation in the building was not the best.

The property is amazing, it’s just down the end of the main strip and offers excellent beach access as well. The room was clean and perfect, it looked out onto the pool. The staff are extremely friendly and go the extra mile to make your stay the best it can be.

Nothing, I think the only issue we had was that the bedroom floor boards above us are noisy when walking at time. However, it doesn’t ruin the rooms complexity.

The setting is beautiful. Lovely pool area with great cocktails. You can access the beach via the sister Hotel, Encatada, and check sunbeds etc via the fab concierge team.

The breakfast area was tucked off to one side. It would've been nice to have a better view. The views of the jungle shown in the images are only available to those who are in the higher rooms. There isn't communal space up there, unfortunately.

Walking around the resort feels like you're in the jungle. The outdoor bathroom was one of my favorite touches on the property along with the plants along the walkways. The staff (especially Paula at the front desk) were very friendly, but make sure to tip the bartenders or else they can become frustrated. They're not as attentive while you are lounging at the pool, so you might have to make the small walk to the bar if you're in need of a drink. Overall, the breakfast was delicious and the room exceeded my expectations. Would stay at this property again in the future and book the top floor suite for a more intimate experiences.

Activities around the resort were limited. The pool was entirely empty around 5pm and quiet in the mornings. If staff encouraged more conversing between guests it would have made the experience much more memorable. There's potential for this resort to be something phenomenal. For example, as opposed to keeping only the lights on, if they actually staffed the bar beneath the reception desk things could have transpired.

The Radhoo is beautiful and we loved our room and the pool, but what really made it stand out even more was the service. The team there is amazing. It was my wife’s birthday and they constantly made her feel special. They went above and beyond with recommendations for anything we needed and making sure we felt pampered. This hotel has the best staff of any hotel I’ve ever stayed at. Will stay here again if we come back to Tulum.

The location is a little far south from all the party action, although this worked for us as we wanted to relax.