I enjoyed the mall. Me and my family were able to come out of our rooms and go straight to the cinema to watch a movie without leaving the building.

I didn’t like that my mom’s room didn’t had a refrigerator or a functioning iron. When she called the front desk they took hours to bring one until she had to call again and demand it.

Comfy, clean and quiet room. Check in and check out quick and efficient. On top of a little mall so some restaurants and shops right underneath and in the lobby you can buy some necessities as well.

Location far from airport/center, some minor wear and tear in the room and airconditioning noisy.

The staff is amazing, it felt like home. also the fact that there is water on every floor was great. Would very easily stay here again. And the rooms and desk/ chair/ tv are great. the breakfast was great too. Yes, I really liked staying here. Also a 24/7 pharmacy and 24/7 convenient store 30 seconds and 1 minute away respectively.

kept getting disconnected from Internet, and would have to reconnect.

The ambience was okay. Loved the range of services provided.

We requested toilet paper with Front Desk and none was sent, we had to wait until the following day. The room was hot two nights, the a/c was not working, or whoever was controlling the central air unit had it too hot.

For me it is the best spot in Merida because of the location and security, the staff is really friendly, i always stay there

Todo bien

Above a Starbucks, ice cream shop, Walmart, hair & nail salons, a couple of restaurants, and down the street is the hospital and a shopping mall. The room was comfortable but I felt the breakfast was lacking.

Breakfast was lacking a few items that would be expected to have.

Location was very good for my visit purpose. Nice room, clean.

Closing time of the bar at night, too early.

There was a dripping sound in the AC unit

location

cleaning staff never on time and were always in hurry to finish work so never cleaned room good also towels facility was not complete kept 1 towels between 2 persons

The office space and kitchen were great. Lots of space throughout. The tv swivled to face the bed or the couch. The powder desk and closet space was very convenient. Great place to tuya and play or work.

While the staff were fantastic in the breakfast area, the breakfast was very basic. No meat except hot dog pieces. The hotel and the rooms and the staff are high end but the breakfast is on the low end.