The access to different location was great. The staff were helpful and friendly. The hotel was clean

Unfortunately the room that I had was facing the main street and it was very noisy so I could not get proper sleep especially on a Saturday morning as there was a cycling event from 6am.

The hotel itself is beautiful, just like in the pictures. The location is the main benefit, it’s incredibly well located and with a lot of walking-distance options for food/drinks around.

I was expecting the room to be on the same level as the stunning building but it was a bit basic. There was no comforter, beds only had sheets which is not great for me, and the TV is an old model with no option to use streaming services. Pillows were no comfortable at all. I was there for just one night but for a longer stay, the bed situation in general would have most definitively been a problem.

This hotel is in a prime location close to el Centro. It is immaculately clean with daily maid service. The hot water is automatic and the showers have great water pressure and the room has wonderful air conditioning. The wifi is stable. They have a restaurant that is reasonable in cost, and this hotel is right next door to a McDonalds restaurant plus a few other close by places to eat. Uber is abundant, economical and a great way to travel around the city. The employees went above and beyond to make my 6 day stay enjoyable.

Nothing

Loved the location and nearby restaurants and attractions. The city was lively over the New Year Holiday. Hotel was lovely and clean. The staff were friendly, but most are non-english speakers. The on-site restaurant was a good way to start the day. Tours and taxies were available.

Could have been better informed by staff that the annual marathon was kicking off in front of the hotel the next day at 5 am.

I are at the restaurant on the first night, it was terrible (not what the menu said was accompanying) and the steak was inedible ,,,the server never asked what was wrong when I ate hardly any of it. I didn’t go back, could be other items or daytime was better, wouldn’t know. The staff in the hotel were just wonderful made me feel at home and helped with all my requests.

The last night it was noisy after ll:30 pm …I had to call the front desk after trying to get the noisemakers attention without success, within 1/2 hour it was quieted down. Can’t say I didn’t like anything else.

The staff were very friendly and helpful. The room was clean and even had a small balcony. The small sitting pool on the roof was cool and just what you need after a hot walk into town.

The food in the resteraunt was good but not exceptional. The breakfast fruit were great very varied and beautifully presented. The coffee was a disappointment.

Location is perfect and incredible helpful and friendly staff! Restaurant is not expensive and good food.

No swimming pool, a jacuzzi on the top floor that doesn’t work, hotel has a beautiful lobby but the rooms are outdated and needs more maintenance.

The reception staff were not very friendly or helpful. The bed was very hard and the room was small. Not impressed at all! As we were only there for one night - won't be staying there again.

The room was very small and the bed was super hard as were the pillows.

The location is amazing and the rooms were very comfortable! The shower is great, it has strong pressure and the water was hot throughout the showers. The staff is also very kind and attentive (: Even with everything we didn't like, the stay was very nice.

There were a few details we definitely didn't love. The jacuzzi on the top floor is tiny and it doesn't work. The bathroom door didn't close all the way. Talking about the bathroom, you can hear everything going on in the bathroom above yours, so that was awkward. Last but definitely not least, the hotel's food was meh and expensive, they didn't have a buffet in the mornings or anything, so we ended up eating out every day.

the location is excellent. the suite had an excellent private hot jacuzzi tub

the only problem was the epic noise from a blaring dance music speaker a block away at a Mcdonalds! It didn't end until 2am, but I do not know if it is daily or a rare thing,