The staff made our visit amazing. Khaled and Abdul Atif were kind and thoughtful, and noticed when I was cold, and brought a heater. They always had time to help us understand more about Moroccan culture, and were both knowledgeable and proud of it. Their enthusiasm was contagious. The inner courtyard of the riad, and other public places were very beautiful. We had a fantastic and generous breakfast there every day. The room, with twin beds as I'd requested, was a bit small, and tired, and there was no heating. It didn't have a hairdryer, although one was available on request. The toiletries were not replaced when we'd used them, and tea was charged for. No water was left in the room. It all had a bit of a cost conscious feel, compared to the other riad we stayed in, which obviously wasn't the fault of the staff, but of the owner. It lacked that real feeling of hospitality that the team tried so hard to give. I had a hammam, and a massage, and whilst the woman was lovely, and good, both the hammam and the massage room were cold, which spoilt the experience a bit. It has the potential to be fabulous: it's in a great location, is very beautiful, and the staff are warm and friendly. A bit more attention to detail, maybe providing slippers for the hammam, and tea afterwards, and redecorating the room to add a little more comfort would make this a fabulous place to stay.

See above.

Staff were wonderful and very welcoming, answered all our questions, made us feel truly at home. Shoutout to Khaled on night staff! The riad itself is beautiful with three lovely kittens, spacious room, very clean. Breakfast included, a nice terrace for sunbathing, and there is a hammam in the riad itself. Located in the heart of the medina, close to the souks. It is down a few narrow allies, but as long as you stay covered and don't go out too late at night you should be fine. We were two females and felt very safe there. Couldn't recommend Riad Nasreen enough! Thank you :)

Riad Nasreen was the perfect base for us to explore everything that Marrakech had to offer. The Riad was very charming and peaceful, alongside being exceptionally clean. The breakfast was lovely and traditional, a welcomed experience first thing in the morning. The highlight of the stay were certainly all the staff, who always went out of their way to ensure that our stay was perfect. They were always super attentive and provided great tips/guidance, which was much appreciated. Thank you for having us!

The pool was not in use.

The staff were excellent, always there to help. I required a doctor and they arranged this for me with no trouble. They were exceptionally friendly. The room was very clean. We were very well cared for.

I did feel like the room was very over priced. The facilities and the raid were beautiful but our room was pretty basic for the price. it was on the lower level and quite noisy, other guest would be having breakfast outside our bedroom window and it didn’t feel very private. I asked if we could upgrade and be upstairs but this didn’t seem possible. I wasn't keen on the breakfast as it mainly consisted of sweets.

A beautiful Riad tucked away from the hustle and bustle of the markets. The location is ideal as all the main attractions are approx. 10-30 mins walk away from the Riad. It was clean, quiet during the day and evening and the staff were really helpful and friendly. It’s definitely an authentic Riad experience. We went for my birthday and the staff members offered us a complimentary evening meal and decorated our room with flowers. I specially requested the room with 4 poster bed and they ensured that was the room we stayed in. Overall a wonderful experience and highly recommended place to stay.

Not particularly bothered by this but a point to note, in the morning when guests are having breakfast or staff are making breakfast you can hear everything from your rooms. We also had issue with the shower temperature being too hot and then randomly it went cold but this was sorted, and the light above the mirror in the bathroom would flicker sometimes, but again the staff ensured that this will be sorted.

Overall we really enjoyed our stay. The staff was so nice and helpful. Khalid made sure we had everything we needed. It was my birthday so my partner requested a surprise which the owner prepared with roses, very thoughtful of him. The location was good we literally did everything walking inside the Medina, felt very safe place too. Breakfast was great every day something different, all very tasty and fresh.

Amenities were good, however, there was not enough hot water for evening showers. Probably fine for summertime, but not for February when the weather is chilly at night and a warm shower is needed.

The staff were very friendly and accommodating, especially when needed early breakfasts. The roof terrace was a lovely place to relax. The hammam & massage were different & something to try, although not sure if good value compared to outside but nice being on site. The breakfasts were nice, some mornings were better than others. The room was comfortable & dark for sleeping although we could hear an inconsiderate family around early on our later start days.

The evening meal was disappointing so we ate elsewhere after the 1st one. The tour arranged around the city was basically lots of sales pitches although nice people just felt awkward as we just wanted to see more of the city than shops. Drinks are expensive, just get from the little shop in the main street opposite side turning (very helpful store to get change too) A miscommunication was that the Riad wouldn't accept card payment so it was lucky we double checked before the final day so we had enough cash to clear the bill since we had an early morning checkout.

Khaled and the team are phenomenal! Love the energy they bring and the serenity of the location as well as its proximity to the Medina in Marrakech. To be honest, the little area outside the Riad is the most authentic part of the Medina (much more than the central area) and if I go back I will definitely stay here again!

Really no comment - maybe the lighting in our room as we were on the ground floor and it could use a warmer lighting situation (but that's due to my personal preference and it was fine!)

A beautiful, peaceful place to stay especially with the hustle and bustle outside. The stand out feature are the staff who are very kind and gentle . The breakfast is brilliant with copious cups of tea or coffee and enough food to probably see you through to dinner. We spent some time relaxing in the terrace in the afternoons . Arrange a taxi to pick you up from the airport through the hotel , you may pay a little more but they make sure you get to the Riad which is down alley ways.

In winter it is chilly. Bring jumpers. Of course if you come in summer this is perfect.

Beautiful Riad in a great but quiet location. Very clean and comfortable with a big Moroccan breakfast in the morning. The staff are exceptional, especially Habib who greeted us on our arrival and was brilliant throughout, always helpful always kind. The rooftop dipping pool was a real bonus and there was a great shaded space to relax out there.

We couldn’t get the tv to work but to be honest it didn’t really matter and we never asked to have it looked at.