nice. the pool is lovely

The ATM Machin. It deducted 100 dollars equivalent from my card and was never refunded despite all my complaints to the hotel management everyday till i left. The ATM did not dispense, it says error, take your card. Only to get to the room and found out the money had been deducted. i feel ripped and sad, yet the hotel tells me it will be sent back to my card, i amyet to see such.

Nestled in the vibrant heart of Morocco, Zalagh Kasbah Hotel offers an ideal gateway to the captivating city of Marrakech. The Zalagh Kasbah Hotel is an enchanting retreat, showcasing the opulence of Moroccan heritage and architecture. Nestled within its grounds are two expansive swimming pools, complemented by a refreshing kids' pool, all adorned with crystal-clear waters that invite relaxation. Indulge in a rejuvenating Spa experience, where a diverse array of treatments and massages awaits. The sanctuary boasts a jacuzzi, sauna, Turkish Hammam, and a heated pool, offering a perfect blend of tranquility and luxury. The hotel's hospitality is second to none, with a team of welcoming and professional staff, particularly notable at the reception and restaurants. From the moment you step into the welcoming embrace of the reception area to the exquisite service at the restaurants, every interaction is infused with a genuine commitment to guest satisfaction. The reception staff, with their attentive demeanor, ensures a seamless check-in process, setting the tone for a memorable stay. At the restaurants, savor the culinary delights served with precision by a professional team, creating a dining experience that transcends the ordinary. The spacious, immaculate rooms feature balconies that afford captivating views of the pool and meticulously landscaped gardens. Our stay was truly exceptional, with every need met promptly and with an unparalleled level of service. A heartfelt thank you and the utmost gratitude extends to all the managers and staff members for ensuring our experience was nothing short of extraordinary. Your commitment to excellence made our stay at Zalagh Kasbah truly unforgettable.

The departure from Zalagh Kasbah and the return to the snow were undeniably disheartening. We eagerly anticipate the opportunity to return very soon to the welcoming embrace of Zalagh Kasbah Hotel.

I love everything, starting from the location, the facilities the staff, everyone was amazing and they was really patient we went to a family vacation and everything was perfect even the decorated room that I requested for my husbands birthday. to the receptionist Nassim a big thank you he was really helpful in everything, for sure I will recommend this hotel and will come back there.

the lifts closing to fast and the ramps was too inclined so we struggled using the stroller

As soon as we arrived at the hotel we were greeted with a warm welcome. We were there hours before check in, however the lovely hotel manager organised our room for us. The staff, food and facilities were all fantastic throughout our stay. When we checked out, the porter, Fouad, was a very memorable character. He talked with us about our holiday and even took pictures of us before we left. Thank you Fouad. And thanks to every other staff member for your professionalism and giving us a trip to remember.

The main reason for my high rating is the staff, mainly Aziz in reception! He exceeded all my expectations and went above and beyond for us at all times! He was extremely friendly, kind, helpful and made sure to make our short stay as pleasant and fun as possibly trying to arrange all our activities in such a short space of time! Thank you so much Aziz, you are the reason why I would definitely come back here!

Only complain is when we came in for our check in one of our rooms wasn’t ready however Aziz offered to give us a different room straight away or have it cleaned immediately. We loved the view from the room so Aziz had cleaners sent straight away while we chilled by the pool! Also the hotel is very family friendly so be prepared for a lot of kids! However, overall very friendly hotel.

What an enjoyable experience we had at this beautiful hotel. Our room was amazing and immaculate with great facilities. The staff couldn't do enough for us, they were very friendly, helpful and professional. We enjoyed the spa facilities and a treatment, which was such a pleasure. Highly recommended and would definitely stay again.

The space, the food, the ambience

Lift without a sensor, so it keeps closing too fast and shower not working properly

In fact ,I Am very happy ,everyone is treating us with politness,i, the restaurant and at the reception.i would like to convey my regards and thanks to Mr Aziz at the reception.becouse always receives us with the best reception.

Nothing

The property is located in a quiet location; I would recommend renting a car to travel to and from the hotel and the city centre. The pool is large and clean.

My room requires some renovation for example the walls need repainting. No other complaints otherwise as the room was very clean.

Would stay again. Hotel staff organised good excursions and even last minute ones as I was undecided as there was so much to do! Thanks guys. Would stay again. Good nearby facilities too and near RAK airport. Very clean too rooms are cleaned everyday. Staff are friendly too.

Maybe check the AC that’s all.