The staff were amazing, the rooms were lovely and great value with plenty of parking and a great view from our second floor balcony. We had a visiting kitty who popped up for a pat and to give us some company on our second night so as cat folk, she obviously found her peeps! 🤣 I would certainly recommend Cromwell as a place to stay with the wineries close by and the heritage precinct as a highlight. This motel is central to them all with a bar and restaurant and exceptional hospitality from all the staff

Nice and quiet. Comfortable bed with nice bedding. Very clean. Lovely shower. Easy access to town and main highway.

The entrance way and steps up to the rooms is dark and worn . The outside exit stair is looking in need of new boards as they bend when walking down.

Breakfast was very nice. location was a bonus staff were very efficient and helpful

Initial room was ok but bed was a bit saggy on one side and shower head was always pointing at shower door could not shower properly

Good location, spacious room, comfortable bed. Value for money.

Smoking on other unit balconies nearby including underneath our unit meant sitting on the balcony was unpleasant and we needed to close the outside doors to our room although it was a nice warm evening. Would be better for others to put smoking available only at one end of the complex. We enjoyed the place otherwise but unlikely to come back in Summer because of this.

Excellent location, café and bar were fantastic and the staff are amazing

Rooms need to be updated and housekeeping are lovely but cleaning and bed making are average.

Love the location and closeness to town

Upstairs guests could be heard stomping around at all hours of the night, but that isn't the hotels fault. Some people are just inconsiderate I suppose.

the hotel was located right in the center of Cromwell and easily accessible from shops. The view from the hotel was beautiful.

The staff didn't mention the limit of hot water in the room, that after a bath there will be no hot water for shower! This need to be mentioned at the start of the check-in therefore guests can make sound decisions. The room is also looking old some refurnishing would be nice, however clean and tidy

The young lady that checked us in was exceptional due to my husbands disability she moved us to a ground floor disability unit. Would highly recommend this hotel and there staff.r

Great comfortable room and a very short walk into the centre of town. Despite being close to the main highway the room was very quiet, the only noise came from interior hallway. Very friendly staff as well, so accommodating. Excellent shower pressure!

Can't think of anything, if we had to be picky we'd just say the kettle was extremely loud 😅 perhaps invest in some newer models

Staff were so thoughtful and accomodating and super convenient having the cafe open early and restaurant right there. We travelled with our six month old, our first trip with our baby and they made us feel so welcome and let us check in early so we could get her down for her nap.