The room we booked was fantastic, it was incredibly large (kind bed, dinning table and lounge) and had a kitchenette, bathroom and little room with a another bed. The staff already had our cot set up for our toddler. The heated spa was fantastic as was the unheated kiddies pool, my son loved it. Was across the street for Pak n save, subway, cheesecake shop, sushi and a cafe, it was close to some local attractions and the Hamilton lakeplay ground was a 8minute drive and a must see for any visiting families, it was huge and the cafe onsite had excellent coffee.

Not sure if it the 'bad' side of town, on our second night all we heard all night was loud cars, revving engines, people yelling and non stop emergency vehicle Sirens, obviously not the hotels fault. Our room go full afternoon sun and the rooms are not air conditioned probably the only negative (though we had three fans), we left our blinds shut to keep the heat out, however the housekeeper re opened them whilst resetting our room.

big and spacious one bedroom unit , planned to only stay one night but we enjoyed the pool and location of the hotel (walking distance to restaurants and SkyCity casino) we asked if our units were still available so we can extend our stay an extra night and YAEY it was. receptionists made check-ins and outs quick and easy Pool was the best part . entire family enjoyed the big pool, babies enjoy the smaller pool while the elders soaked in the spa.

front door was across and very close to someone’s apartment and they were smoking weed everytime we enter and leave the room the smell was strong. I understand that’s not the hotel’s problem but was probs the only negative about our stay.

Location was the only advantage.

Room for four adults only had enough toiletries for 1-2 people. Bar fridge was old and noisy. Bathroom was tired. Pool gate was still locked at 9.30am, guests had to climb over the fence to use it and the hot tub. Breakfast was rushed with staff clearing plates etc while we were still eating. Hotel staff did not seem to want to cook extra food for guests who were yet to come for breakfast. Over eager breakfast staff yelled at a guest who came in to grab a drink of water.

Decent size room, comfortable beds, the generous number of towels, shampoo, moisturiser etc, the free entertainment outside the windows, Saturday night busy intersection,ambulances,police cars, fire engines, american muscle cars, motorcycles, far more entertaining than TV. By eleven PM it all stopped and there was silence for the rest of the night. Cooked Breakfast was excellent good value for the price.

The shower over the bath, not a good idea,

Loved the location, the rooms and the cleanliness of the rooms. The staff were great and quick to help out when we needed a new key. The beds were super comfy and the shower was amazing! We didn't get to make use of the pools but nevertheless, we will more than likely be back again very soon! Thank you :)

The balcony fences were quite spaced apart so we got super anxious when our kids were outside with us getting some air after a long 6 hour drive. If there was an option to maybe get a baby gate, that would have eased our minds but it was no biggy

Nice place to stay when heading north. Pool, Hot tub... great to relax after a long drive. Large clean room was perfect for 2 adults+ 2 kids. Central location, close to town (although see below)

Bed was a bit uncomfortable for us. Noise - Central location is great for getting about, but the local Hamilton street racers (of which there are many) haven't learnt to change gear below 10K revs, and with a major intersection/start line right next door makes it hard for light sleepers (take ear plugs if this is the case).

Everything. From Room Service ect to even asking if they could leave the Laundry Room open longer, My Family enjoyed it 100 Percent recommended but if your Picky or think your the King or Queen of England then Unlucky uce haha shout out too the Whole team at Heartland Am Hotel Hamilton doing there best to provide stayers with the Goods 🫡🙏

The Pool was not Deep enough too do Manu’s haha

An old motel but we'll cared for. I liked the vanity upgrade in the bathroom. Loved the heatpump in the room and was turned on when we arrived which was lovely to walk into a warm room, especially since it was a very cold day outside. All staff were exceptionally lovely, what an asset to your motel!

It was a little pricey, but filled our needs. Breakfast, pan cakes were never topped up so we missed out :(

Location was excellent for getting on and off the motorway in both directions. Walking distance to the casino and restaurants and across the road from Pak n Save Supermarket. Our room was big, we had two queen beds which was great for our luggage. I used the bath twice a day, loved having this in our room. Buffet breakfast was good value and on site. We were able to safely store our bikes away for the entire stay.

Nothing

Friendly greeting from staff upon arrival with umbrella due to rain and slight steep entrance to reception. Room spacious and comfortable. Prefer a walk in shower however water pressure and temperature great. Great views from balcony. Room serviced daily which was great, staff polite and friendly. On site car parking was safe and lighting good. We requested a room near the lift and it was perfect. One hour late check out not a problem. Definitely will stay here again. Location great to eateries, supermarket, petrol etc.

Sun facing room would be nice but not essential