the staff were lovely, we had a fantastic time away, i was really impressed with all the little touches to the room. And thank you for the birthday suprise in our room

My only disappointment in the breakfast was not having any hot foods. I was notified of it being continental on arrival but i dont think it said that when booking. My only disappointment in the breakfast was not having any hot foods. I was notified of it being continental on arrival but i dont think it said that when booking.

We got a free room upgrade which was very nice. The staff were very friendly and explained everything at check in. The parking was available in front of the hotel and was free of charge.

The breakfast. There was no coffee machine, but only little bags of instant coffee (same as in the rooms); The food variety was definitely lacking and the quality as well (will come to that later). The only bread available was toast bread. There was no sliced cheese. Sliced salami came in only two types. The salami is what I suspect to be the source of what I can only describe as food poisoning, as that is the only thing I have eaten throughout the day and my partner, who had no issues, hasn’t.

The staff were delightful and were always eager to please. They were helpful and kind. The room was a great size and was well-serviced with very comfortable beds. We were a group of 24 together and stayed for six nights, so we had a good opportunity to give this hotel a chance to shine. The location of the hotel was brilliant with Woolworths across the road for the necessities. Cobb and Co, McDonalds, Burger King and Rotorua Central shops are all on the next block. The main town centre is an enjoyable walk all the way to Eat Streat where there are great restaurants to enjoy. The continental breakfast was good with a nice selection of options daily. The whole stay was excellent and we will be returning in 2026.

The front desk was very helpful during check-in. The cleaning staff were friendly and offered additional milk and cookies as we are a family. It is very thoughtful to have a fruit bowl and tea coffee making facilities in the reception area. Our room was quiet and positioned thoughtfully by the kids' play area, which suited us. Plenty of car parks are available. Excellent pool area and spa.

The only negative is that they don't fully service the rooms daily. But for a 2 night stay it doesn't matter much.

It was quiet, clean comfortable and most importantly safe. It was pretty close to everything you needed. Woolworths and bottle shop across the road and tour pick ups close by. Can walk to shops and Maccas. Management were fantastic and staff were really nice. And I liked they gave you bottles of real milk not 4 little pots of long life milk, the stuff you never have enough of. Thank you. It's the little things.

Nothing really. Bacon and eggs wasn't on the brekkie menu but it was still a great continental brekkie. Just enough to start your day.

The rooms are clean and tidy . Staff were pleasant. Has a lift to rooms. Close to town.

The noise. You can hear car doors and rooms doors slamming closed most of the night The parking, very tight squeeze so pretty much when you park don’t move your car again. Would not fit a trailer. We have a ford ranger Ute and squeezed around the building and luckily found an end park When we got there just after 2 our room was not ready but another room away from another family member was a 10 mins wait. We decided to just take that room as we didn’t want to wait any longer.

Room & ensuite bathroom were both comfortable & well equipped. Great range of toiletries. Secure /plentiful parking. Lift up to our room (on 2nd floor). Staff friendly and courteous - must make mention of one, in particular - a member of the cleaning team, who sorted out a problem we had with our room's coffee machine, and brewed us our first cuppa. This task probably fell outside of her job description, but she tackled it with aplomb and good humour.

Would have appreciated a tea towel and cloth to dry cups and wipe down surface in coffee-making nook. Washing cups in bathroom basin is not ideal but I guess an additional sink is seen as an unnecessary/unwarranted cost to the business.

I booked 2 rooms - Superior twin room & Deluxe twin room. Both rooms were comfortable; superior was decent sized and deluxe is pretty spacious. Shampoo & conditioner along with body wash were available. Also very grateful for a/c after a long day in the sun. Staff are friendly.

Both rooms could use some better/more furniture. Bedside table in the deluxe twin rooms would be ideal for both sides of the bed. Also a table to dine on would be great. People also walk back and forth behind the “units” that are Deluxe twin rooms - wish they could’ve been part of the actual building instead of outside. Parking is also limited if you’re in a room to the front of building and they’re also very tight spaces. Housekeeping didn’t replace all towels

The facility was excellent, the room was large and well presented. I loved that I had a bathtub in my room. It was also in a great location and was easy to find. The room also had a pod coffee machine and a kettle.

The parking spaces were very snug, it was difficult to park and get baggage in and out of my car. The breakfast was only toast/cereal etc. no hot food. It was very difficult for someone with dietary requirements. I asked for gluten free toast and it was brought out from the back, but not well toasted. There were no signs to let me know that I could request gluten free, or signage on the foods offered in the buffet. I also ordered a "barista" coffee, that was definitely made with a push button machine.

The bed, pillows and overall the room. The coffee selection and machine. Big fan of the milk size and cold water in the fridge. The aircon was great too. The receptionist was very kind and made me feel welcomed and answered my questions well.

I don't like the lift. If there was anyway that could be improved that would be great. Also, i didn't like having an open shower with no door or curtain. I am a big person and so when i got out, water was all over the floor from rebounding off of my bodyBut other than that, it was great