Comfortable accommodation. Access to laundry. Close vicinity to town.

I was asked to pay with credit card regardless of the fact that the booking was made through Booking.com. Consequently the booking fee was taken out twice. After calling the motel in regards to this issue the pending transaction was not removed. I had to have several communications with my bank while overseas to rectify the matter, and it took 2 weeks to have my money returned to my account. I have since noted that in previous reviews others stated that they had the same problem and suspecting this to be a way to go around paying fees to the booking agency. As this has created considerable inconvenience during my travels I can not recommend the establishment regardless of it being a nice enough place to stay.

The front office staff was friendly and very helpful. Great suggestions for excursions and went over the map for town. The room was big. Liked the kitchen. Good sized bathroom.

It was weirdly in a residential area, but not too far from town. The parking was a little tight and wonky, but it wasn't a big impediment. When we arrived, the key was supposed to be in the room, but I found it laying on the ground outside the front door. Nothing to complain too much about.

The owner of the motel was most friendly and helpful. The motel was very clean and spacious with good amenities. The location of the motel was close to the main town centre and the area the motel was situated in was very peaceful. Staying there was certainly value for money and was well up to standard as you would expect from a good motel in New Zealand. I fully recommend there and would stay there again if to return to Wanaka.

It would have been nice to have had a face cloth - flannel but managed without one however.

Host was welcoming, helpful, informative and engaging. Showed us map of Wanaka and all. Apartment was cosy and had what we needed. There's even an air fryer!

The bathroom heater was not working. Luckily there's a mobile heater which we placed near the bathroom sink. The heating was mild and slow but at least there's some heat to keep us a wee bit warm from the cold winter. We arrived rather late and it was already dark. Had a bit of a trouble identifying the motel as we couldn't see the motel signage out front lol. Would be good to have some sort of outdoor lighting on the signage. 😅

It was nicely redecorated inside and the bathroom very near new. I was needing something to suit my disability (I am in a wheelchair) and although Wanaka was very full and busy with two major events on at the same time we were very lucky to find somewhere and should have booked a lot earlier in advance (a good recommendation for a very busy tourism destination in any summer months ). So we didn’t get a designated accessible room due to booking too late but we were able to make it work - best advice don’t wait until last minute like we did! The only thing was the driveway in and out was paved with small type pebbles (little round stones) which play havoc to wheelchair wheels!). Luckily I was able to park quite close to the back of the unit where accessibility was almost stress free. I had some portable ramps with me so was able to use those to lay across the stones to the concrete pad outside the back door. For an older motel it was nicely decorated internally - could do with lining the drawers though in the kitchen but otherwise was actually comfortable, warm and very clean.

Kitchen drawers not lined, which I see as a necessity- makes its look cleaner (as in utensil and cutlery drawers)

A quiet and homelike stay in the wonderful town of Wanaka. Exceptional hospitality and customer service! This unit was fully equipped with kitchen utensils and even an air fryer. As a solo traveller this was an affordable option, but would definitely cater to small families or a group of travellers.

Although the heater warmed the unit after a while, I feel as though the beds could do with an extra blanket to beat the cold.

The receptionist was very kind. All rooms, toilet and bath were clean. We went out early on our first morning and came back late at night, we were actually surprised they cleaned the place. Overall, it was comfortable and exceeded our expectations since it was inexpensive.

Nothing.

The room was comfortable, clean and was complete with all the necessities needed for a comfortable stay. We cooked our meals in the evening and the kitchen had all the necessities needed to cook a complete meal.... It was a bit cold when we arrived but the room heaters kept us comfortable and warm throughout the evening. We enjoyed our stay so much we extended an extra day.

TV didn't work but the wifi was strong so it was not really needed since I could access what I needed on my computer.

Clean and comfortable

There was no cleaning service in the room for all the days that we stayed. Only the rubbish was cleared each day. Got to ask for clean towels from reception. The door was abit difficult to open with the key. Need to know the right technique to open the door. My husband hurt his finger while trying to open the door.

The bathroom is clean and just renovated so it looks very new. Very thoughtful to provide a body lotion because the weather down there is so dry. They provide nearly every cooking appliances you can imagine, even air fryer. Very nice and thoughtful.