Everything. So hard to find a great hotel with mixed reviews on them all. This was a perfect location and had all the needs - quieter, always hot showers, good breakfast, great staff and immaculate property with lots of outside courtyards and areas . In San Blas area but at the bottom of the hill so less walking up. (father and 16 yo daughter pre Inca Trail 4 day). Stored luggage during our hike, arranged airport taxis, gave advice on trips without obligation, arranged takeaway breakfast for our 3am pick up ( Rainbow Mtn) had security day and night and 24 hr reception. Safe location - it’s all relatively very good in this area. Clean room and cleaned daily. Free cocoa tee and tea selection 24hr. Great Lounge area open all day/ night. Stayed October and always warm in room.

Really struggling to criticise anything.

It’s in a very quiet part of the city but still within 5 minutes walk of the bust centre. Inside the gates it feels like an oasis of calm. It’s very comfortable and clean but don’t go expecting a luxury hotel. Room had all that you need with being over the top Breakfast was just okay. Not a huge choice but it was acceptable Staff here speak really good English and are exceptionally helpful. I left the hotel for two long excursions and they looked after my luggage and arranged all my laundry while i was gone. They offer free pick up from the airport which I only found out by chance.

Nothing to dislike as long as you accept it’s not a 5 star luxury resort

We actually stayed here on two separate occasions and we loved it both times. It really is a beautiful hotel that for once could really accurately be described as 'boutique'! The whole place was very classy, beautifully furnished with some nice outdoor courtyard, a wonderful breakfast room complete with roaring log fire for this chilly Cusco mornings. Our rooms were very spacious with views over the central courtyard and we even got a free upgrade to a suite on our second stay! The staff were very professional and really helpful in organising anything from taxis to laundry. The location is good, on the edge of the trendy picturesque San Blas district and less than 10 minutes from Plaza De Armas. We really enjoyed our stay here and would definitely recommend it!

Nothing!

I absolutely loved staying here. Five nights in December. - location is very near many of the key sights, near tons of restaurants of all kinds, ditto with shopping. This made my first day when I was feeling the altitude a bit still very enjoyable. - I’m going to miss the breakfast! Fresh squeezed juices. Eggs made to order. Selection of fruits. The worst coffee you may ever have tasted - but I was drinking the coca tea. Bread for toast and jam. A selection of meats. A selection of oatmeal like things that I never tried. And more. It was served from 5am to 10am to allow for food before early tours or airport flights. - room was quite comfortable. Spacious. Clean function bathroom. Fridge. - inexpensive same day laundry service. I’m going to miss that too. - staff were kind, friendly, informative, helpful and competent.

I can’t think of a complaint.

1. airport transfer to the hotel is free (need to pay if going to the airport from hotel): we asked for it upon arrival at cusco Airport only and Jesus the hotel staff was flexible enough to arrange straightaway. 2. location - it is very close to the la blas street and main square, good for souvenir shopping 3. we were given a very quiet room on the top floor

nothing - just a reminder for future travellers: there are a lot of staircase inside the hotel (which I believe is the same case for many hotels in the area), so if you are not good with stairs, you may want to ask for a room on the lower floors

Very nice hotel in a historical building - we didn't expect it to be so charming! Comfortable and clean room and bathroom, with heating, no problems with hot water. The breakfast starts really early, which is crucial while spending vacation in Cusco. And the breakfast is good - fresh fruits and juices, vegetables, eggs of choice, coffee. Very helpful staff - they let us leave the suitcases in a hotel for two days, while we were in Machu Picchu. After this we returned to this hotel again, and our suitcases were waiting already in our new room. Perfect service! Central location also

Everything was wonderful!

This hotel was so tastefully and thoughtfully furnished that it was a pleasure to stay in. The staff were amazing and took care of our every need. The breakfast was also fantastic. Coca and other teas were available throughout the day in the reception. The location couldn't be bettered - really close to the plaza and all shops and restaurants. We did a couples hot stone massage and our masseuses Elsa and Kelly were very good. Overall it was a wonderful stay. We will definitely stay here again if we return.

Their staff is ultra helpful. The rooms were comfortable. Breakfast was great. A variety of fruit juices and cut fruit are offered. Eggs are made to order. They keep hot water in the waiting area for 24 hours along with cocoa leaves and a variety of teas. We used cocoa leaves every morning to help with breathing and energy. Complimentary airport pick-up was nice. They provided 2 water bottles on arrival and also had a tap of filtered water that many travellers used to fill up their bottles. Water bottles in Cusco are not cheap and many restaurants don't serve clean drinking tap water.

The Wi-Fi connection could be better in some rooms. Some guests came down to the waiting area where the internet connectivity was better. They turned on the gas heaters only from 7 pm to 7 am and some guests were expecting heating to be available the whole day. This did NOT bother us. It is a little bit of a hike to get to the hotel from the main square.

Beautiful, comfortable hotel on a quiet, historical street; short walk to Cusco's main square and San Blas neighborhood, but far enough to be away from the tourist chaos. Staff were helpful, knowledgeable and accommodating: we were able to store our luggage here when we went trekking, and they helped us with money exchange, transportation arrangements and restaurant recommendations. Breakfast is plentiful and delicious, and the grounds are gorgeous. Very comfortable bed and linens. There is also a laundry service, very useful after a week of trekking!

The property is super clean. You can see staff clean the rooms and common areas promptly and with great care. The staffs are friendly and helped carry luggages up the stairs for us. It also has beautiful courtyards with lush plants and flowers that we really enjoyed. Location was great with easy access for taxi and tour pickup while also very walkable to central locations of the town or towards San Blas and other tourist sites.

The layout of the hotel is complicated with lots of stairs, but understandable that it is a conventional building on uneven levels.