The staff were amazing particularly Brayan (I think is how you spell it) who was on afternoon shift so we saw the most often, and the night shift man was lovely also and arranged our breakfast box once we became aware it was an option. The room had great lighting, a lovely balcony, a makeup mirror, the hotel itself was gorgeous. And the location was just perfect. Loved the orange juice at breakfast

We had a few issues at the start, which as we were on long days away from the hotel I thought best to email regarding - it turned out the staff at the front desk were able to sort them quickly once made aware. Cusco is a very loud city , the soundproofing was good but still recommend ear plugs. I really appreciated how the hotel listened to the issues and sorted them out for us. I would recommend this hotel to others for sure.

I recently had the pleasure of staying at Hotel Arcangel in the historic center of Cusco, on three occasions and I cannot recommend it enough! From start to finish, my experience was absolutely wonderful and was perfect as my base in Cusco as I went and did the Inca trail and a wellness retreat. First and foremost, the location of the hotel is unbeatable. It's right in the heart of the historic center, just a stone's throw away from all of the main attractions, restaurants, and shops. I loved being able to step outside and immediately immerse myself in the vibrant culture and energy of Cusco. But what really made my stay so special was the staff. From the moment I arrived, I was greeted with warm smiles and genuine hospitality. The team went above and beyond to make sure that my stay was comfortable and enjoyable, and I truly appreciated all of their efforts.

The hotel is located within the historic centre of Cusco and within easy walking distance of everywhere you would like to visit. The area felt very safe with locals and tourists always nearby exploring as we were. The hotel entrance is straight off the road with staff around to help with bags etc. There is a wonderful large lounge and dining area in the local style with lots of wood……. can’t think how to describe but will add a photo at the end. Our room was located at the top of a flight of stairs it was clean with twin beds and has an internal view into a sort of courtyard. There is no lift to the first floor but there are rooms on the ground floor. Beds were firm and very comfortable. Breakfast was good.

As there are people arriving and departing at strange times for tours you can hear noises so bring ear plugs if you don’t want to be disturbed.

Wonderful staff, clean, great location, good breakfast to start the day. Quiet at night.

Nothing.

Beautiful hotel. Room and bathroom were very spacious, balcony etc. Staff were very helpful. I checked in early, was brought coca leaf tea to help with altitude. Great value for money!

Nothing

Hotel was exceptionally clean, rooms well maintained by housekeeping. WIFI worked well for me. On site laundry service was efficient and reasonably priced.

Can't think of anything.

The property was beautiful, the bed was comfortable and the shower was hot. The heater made the nights toasty and the location was fantastic. The breakfast was fantastic too.

Really nothing

We had stayed here three days earlier so this was a flying visit on our way to Ecuador the following morning. Everything was as before. We enjoyed our last evening meal at Jack’s Cafe at the end of the road, food was excellent.

Just some strange noises of people coming and going for trips at odd times.

Location was very convenient to attractions Helpful, friendly staff

Rooms are very small as are beds Same breakfast every morning

Warm, friendly and accomodating staff.

Poor wifi