Overall, the staff and facilities are excellent. Worth for the amount paid. Breakfast great and wide choice. However, I was disappointed with the quality of cheviche served. I have expected more and better quality. Being Local food and one of the pride of Peru. Otherwise, overall it is good! I would like to commend the receptionists, Luz and Alexander who were very WELCOMING and accommodating and made our stay comfortable. We were given room upgrade on the last night which were very much appreciated. Just what we needed after few days in Cusco.

Last night stay dinner experience. The cook could do better.

came for the second time and the experience has been further enhanced. reception - Grover, Susan, Karla and the concierge all did a great job making me feel that coming back to this hotel 6 months later is like home-coming. comfy beds, really had a great relax. and they improved what I mentioned in last review - a handle in the shower area to prevent from falling. amazing terrace on the 5F to chill out. restaurant was amazing with the Tacu Tacu with fish and seafood. nice breakfast options with both criolle and continental selection. nearby Salaverry Real Plaza Mall you can get great meal options and shopping experience.

I do with the Wifi can be of higher speed. also I am not sure why the hotel lock the fridge mini bar and you have to request them to unlock it to enjoy the mini bar / the fridge.

From the available photos the hotel did not make any special impression on me, but I gave a recommendation to a friend who had stayed here before and I am glad for it. She was right. The accommodation was really nice and comfortable, the staff was friendly, the breakfast was plentiful.

The only thing I really struggled with was the surrounding hustle and bustle. The hotel is close to a busy road, and I fell asleep to the sound of busy traffic, and was woken up again by it in the morning...

FANTASTIC service with an incredible breakfast and very clean facilities. Juancarlos, Bryan Manchego, and Brian were especially welcoming and went the extra mile to make our stay unforgettable. The rooms were very nice and comfortable. The events like breakfast and tea time were very fun and well done.

Our children really like to work out and the exercise facilities were a bit lacking for their tastes. Additionally the hotel is located on the corner of two busy streets so there was some traffic noise at night although it did not bother our sons.

Staff was amazing, very accommodating and welcoming. The hotel was very clean and very up-kept.

The only negatives were not having access to the in-suite refrigerator because it's a mini bar and you have to get access from hotel staff and also not having a personal microwave. The bed was hard, rock solid and we had to ask for an extra pad to be able to sleep during our stay. The pad only helped so much. Also the floor was covered in some sort of Beach plastic mat that I'm pretty sure is very hard to clean.

Great stay and location for city attractions, costal paths and lots of amenities. Rooms are spacious, comfortable, nice bathrooms and hot showers. Staff friendly helpful and a special call out to Kelly Valeria who looked after us at The Level Lounge. Great food, good value and would definitely recommend this hotel.

The Gym could do with a bit of updating.

Staff very efficient & helpful, rooms clean and well appointed with baths.Loved the massage facilities, highly professional & recommended, plus the lovely steam room and sauna made our short stay even better . Nicely located with the mall just 5 minutes walk away. Good breakfast with lots of choice ,but poor quality bread selection. Would visit again !

Restaurant food was good quality but portions small so wouldn't eat dinner here again as was still hungry afterwards!

Food excellent fish soup and pepito sandwich are sure tasty and healthy portions too. The massage was excellent at the spa on 9th floor. Small pool nice towels. Susan at front desk was very pleasant at check in and Karla was great at checkout. Bellman was so helpful with luggage. The chicken Caesar sandwich was a winner. Nice walking trail across the street although the gym has everything too. I love room service in the wee hours and this place delivers!

The tv was not smart

Easy access to LIM airport and elsewhere of Lima. GREAT VALUE for the quality of stay + TREMENDOUS SERVICE by the staff, Glover, Vanesa, concierge team. Always stay in this hotel even for 1 night before working in another hotel. walking distance to Salaverry plaza where you can get anything and great exchange rate at the Western Union in B1.

Nice and attentive staffs, have to give a shout-out to GROVER, Alex and Susan at front desk. VERY ATTENTIVE AND ALWAYSHAVE SOLUTIONS FOR ANY REQUEST. great room service too, efficient and precise. nice room and great terrace for getting some fresh air in Lima. have never stayed in another hotel in the last ten years, Meliá always the best choice for me in LIMA.

the room I´m in does not have an inpendent shower. getting in and out of the tub would be slippery and dangerous.