Great location, with Robinson shopping mall just around the corner (in fact, it is connected to the hotel via a passerelle on the second floor). Very friendly and helpful staff. Great breakfast choices (mainly local food, but with a touch of foreign cuisine). Excellent in-house laundry facilities.

The hotel, though only open for 3 years, is already battling with the effects of humidity: the shower showed traces of mould and the ceiling in the entrance testified of a leak, which had not been properly handled. Amenities in the bathroom were basic.

The location, the cleanliness, the staff, the underground parking, the breakfast spread, and above all the water coolers in every corridor. Very eco sensitive. No wastage of plastic. The staff were very professional, and helped me go around - I was there for only one night, but they were able to guide me to do whatever I could in the short period that the city was open on Christmas Eve. The food recommendations for local delicacies was awesome. Am grateful for the suggestions.

Honestly cannot think of any. I felt unhappy leaving the hotel, but then Naga was not my final destination. Any my final destination was 3 hours away. If it was closer than an hour away, I would have happily changed by bookings and would have extended my stay here (if they had rooms available)

The staff were very attentive to all needs, the bed was excellent and the pillows were good as well, the downstairs restaurant had very good coffee and also made nice alcoholic drinks also the staff in the restaurant were excellent attending to all needs and even some we didn't know we had

The cleaning staff need to check whether there is shampoo body wash and hand wash in the bathroom every time they clean as we had run out of hand soap and body wash in the shower, the water pressure could be a little better, air conditioner in our room sometimes felt like it wasn't working, Also putting the water that they supply in the fridge would be a good idea and maybe a microwave would be good I know you can't have everything in a room but these things can be thought about

I stayed here for 9 days. The hotel's location is near Robinsons Naga, and there's a footbridge on the 2nd floor going directly to the mall (it's one way tho). The hotel has a gym, a swimming pool, and a restaurant (if you grabbed the buffet bfast option, this is where you'll dine in). The gym has all the basic equipment you need for a routine. The housekeeping staff is fantastic and ensures the room is kept well and you have your daily set of amenities. The front desk staff MS NICOLE is amazing and made sure I feel welcomed (and my parents too cuz I booked them a different room; will do a separate review for that). I wanted to give a rating of 10 but because of an incident, I decided not to.

For some reason, there is a shortage of bathroom floor mats and bath towels, though that's a minor inconvenience for me. What prompted me to strike off two points from my review is that during my time there using the gym, children and minors were allowed to use the gym equipment WITHOUT proper gym attire and adult supervision. This is my first time encountering such a thing cuz usually, gyms don't allow minors for safety reasons. I called the staff's attention, and I think one of the managers got informed, but she ignored my concern. I promptly ended my gym session in fear of something happening to those children while I was there. This happened, at the minimum, for two days in a row!

The pool, small but fun to use! It was also accessible to the RP mall and not to mention, they had free airport transfer. That was amazing! But, sadly our flyt was cancelled. 🤣. It would have been a perfect travel experience. The ease of check-in, the smiling staff every time they see us, so welcoming. Our coffee was served in a cutesy board. Oh, they are paw friendly hotel too. The pillows, towels were so soft! The view we had was cool too. Also, the room was bigger than I expected. They were topnotched in the hotel area around Naga! A bit expensive but they delivered!

The selections of bfast, 650 PHP and I only have dilis as my viand. They could have offered 2 or 3 options to choose from. Quite a few selections of other food items but, rice is life and so would have been the viand matching it.

location, kids love the food at the restaurant, friendly and helpful staff especially Ms Nicole at the counter.

The rules regarding going back to the hotel using the foot bridge interconnecting to robinson mall is not allowed :( We can only use the foot bridge going to the mall but not going back. We have to go to ground floor when returning to our hotel across the road. Dogs allowed at the hotel is ok but i have a suggestion. The room for allowed pets should be given to those who have pets. They should inform every guest because they might have allergy.

The staff was very friendly and helpful. The room was clean and comfortable. The price was great for what was included.

The street noise early in the morning. This made it hard to sleep in after a long day and night of travel. Maybe place a noise making device next to the bed to have rain, white noise sounds.

Breakfast was very good. Hotel location is nice since it is far from the usual city traffic of other hotels. There's still some greenery one can see from the windows.

We don't have negative comments. Keep up the excellent work the hotel management and staff are doing.

I like everything, location, cleanliness, huge bed. Good value for the money that you paid for.

The Ac wasn't working so well coz the technician said it has to be cleaned. thus I got cold and allergy, couldn't sleep well coz of my noise due to dirty ac. but, above all it all nice and pretty decent.

Large fitness room good for yoga. Decent selection of weights and equipment. Small but cozy pool. Connects to Robinson Mall. Clean and comfortable rooms.

Breakfast buffet wasn’t very diverse in terms of selections. Much of the food was cold so they’re warming plates don’t work well enough apparently.