I love this location as it is easily accessible to the mall, city, and airport. A lot of transportation is available, such as taxis. In the morning, I love walking to the Esplanade, joining some exercise groups, and taking a long stroll while sipping fresh coconut drinks. The breakfast was convenient and hearty, but I did not go to have breakfast every morning. It has a good variety. Seven-Eleven on the ground floor is also a bonus for anything you might have forgotten or just a quick snack to grab.

The street noise at night is too loud, but you can't hear it once you close your window.

Location, Staff friendliness, facilities and comfort of the room.

Housekeeper talking too loud in the morning. We checked in quite late straight from the airport. Understandably we were jet lagged the next morning, i placed the DND sign outside our door, the night before. But the next morning, considering we had the DND sign, whoever was assigned to housekeep that day did not respect the sign. We were awoken by one particular loud voice talking amongst the housekeeping team. It would be nice for housekeepers to know and respect that DND sign are put out outside hotel room doors for a reason. Thank you

The accommodating staff. location was perfect, just a stone throw away from SM. The housekeeping (A+) were very efficient, and cleans the rooms daily, linens changed as well. bed comfortable. water from shower does not leak into the main toilet. reasonable for its price.

minor concerns: The hotel shows its age with facilities (air-con quite loud, dirty outside windows, our shower head keeps leaking and there was a water pressure issue when we stayed) but the hotel staff communicated and assisted us with a working shower. parking limited, with a very narrow driveway up to parking. But the guys assists you all the time. gym and pool so-so.

Cleanliness, comfortable bed and great service! Our room was cleaned daily and we were provided with bottled water and fresh towels. Great touch since it was scorching outside. Our room had a safe which we didn’t use but we left electronics out and everything was intact. Respectful and honest staff who took extra care of my elderly parents. We were right across SM City where meals, shopping, spas are convenient. Taxis were parked by the side of the hotel. We went to Boracay and left our heavy luggage with them since we were coming back. That service was really valuable! We had the option to have breakfast included in our stay. Since we left early for Boracay, they packed our breakfast for us the night before. We had a fridge to keep it and a microwave to warm food up before we left.

I liked everything really. They didn’t have to supply us with toiletries every day so we had an unused pile. Would suggest to just supply when asked so it will be eco-friendly.

Ideally located opposite SM mall. Convenient for dining out and moving around with a choice of transport. Buses, vans, tricycles, motorbikes and so on ~ The property has very good team of staff. People manning the reception, room service, security and the floor attendants are very courteous, well mannered and helpful. Room had all things working. Wifi excellent. House keeping excellent.

I wish my room had better TV wherein I can watch Netflix, Amazon prime and YouTube.

The entire staff was excellent, friendly and very professional from the outside security, front desk and lobby staff to housekeeping and maintenance. All welcomed us as a valued customers.

The room could stand to be updated, bathroom mirror in particular. There were no sheets on the beds only a torn comforter on one of them. We checked in with 3 people but there were only 2 bath towels and no washcloths or hand towels. The staff did bring us more bath towels quickly.

Great location. Terrific staff.

I normally never write a semi negative review but feel I should for the benefit of future travelers. Noisy AC unit, lukewarm hot water, torn bedsheet, elevators under maintenance forcing a 12 floor stairwalk (thankfully it was down and not up) I've stayed here a few times and each time it seems the facility deteriorates (but the staff continues to be great) Hopefully they will give the hotel a once-over soon to bring it back to its former glory)

Very warmth welcome by the staff. Fast check in. Accommodated even earlier than check in time. They put me in a very great view, just a bit higher and infront of SM City Iloilo. The view of the city is so marvelous. Very accessible to all other needs. I love the mini kitchen in a hotel room. Very spacious room. Clean bathroom with complete amenities. Strong internet connection and with a very huge TV. My first time and I will definitely stay here again. Highly recommendable.

The room has a mini kitchenette - with sink, fridge and a microwave oven - perfect when you are too lazy to dine out and just want to heat up something brought from the 711 downstairs . The location is perfect - directly in front of the SM mall, it is along where public transpo passes by and just a short walking diatance to good restos. The check in and check out is very efficient, the staff are attentive and friendly and the hotel, overall, is really clean. It exceeded my expectations!

the reception area is too small and could be crowded at times

The staff are very accommodating. I liked that the place had a microwave and refrigerator. The hotel was also accessible. There was brownout/blackout all over West Visayas during our entire visit but we had a good stay.

They very only 3 outlets available in the room (Not counting the one used by the refrigerator & microwave. One already used by the internet. They had an electric kettle. It was on the desk that is fully attached. But we had to boil water on the floor since the outlet was underneath the desk & the electric wires cannot pass through.