cleanliness of the whole place, and most of the staff from the security, reception, attendants in Olive (restaurant), lifeguard have pleasing personalities & manners, all were accommodating & welcoming.

for me this is not a big deal, but needs to reach your attention i guess. during breakfast, one lady "chef" in black with curly hair, w/ eyeglasses passed by maybe thrice to arrange the dishes & pastry without doing/saying anything to me...unlike other staff who have smile on their faces & greeted every client. then a caucasian man happened to keep up on me while getting some pastry, this lady chef cheerfully greeted the caucasian man just beside me & since i am an oriental or filipino she did not bother to say hi or even smiled at me....its discriminatory!

The Breakfast was superb! The spread was elaborate and the food was delicious. The waitresses looked after us. Dean at the reception was super friendly.

On Jan 11 when we checked in and were already in the room we tried to contact the operator, dialed zero in several attempts but no one answered. Later that day probably when the shift changed, the operator was already answering.

I like their bed and pillows, they’re so comfortable. The hotel is so clean and smells really good. Their staff are all friendly and accommodating. Though their breakfast buffet seems lacking in choices, but they really taste good.

Unfortunately, the room where I stayed had a busted table lamp and the mini bar was locked. Didn’t bother to request it to be opened coz I only stayed for a night but i think it shouldn’t be that way 😊 But over-all, I still enjoyed my stay.

Excellent menu for breakfast. The variety of choices to choose from that suits the individual craving was "GREAT". Great location as well.

The room cleanliness was excellent. Need to pay attention to some of the little things though. I had to tighten the shower door handle because it was coming loose. And need to pay attention to advertising. When I booked my room, I was given a choice of a river view or the mountain/pool view. Of course, I choose the river view. Only to find out that the river view is sort of a man made and next to construction site. I understand the construction going on due to continuing build and improvement. But I think it could've been advertised differently. Other than that, it was a wonderful stay.

Staff were very friendly. The hotel was lovely and clean, and the food was reasonably priced and delicious (we often got room service but didn't get to try the buffet).

It was a little far from other places in Clark. Lobby also had a cigarette smell, which is to be expected as the hotel has a casino.

Beautiful clean hotel with extremely friendly staff.

The only minor complaint is the food at the breakfast buffet was always cold, even for a buffet. It did have a great taste, but they could do better to keep it warm.

I have stayed there twice before, and expected a room at the front overlooking the lake. I was very disappointed to be led through the lobby, past the casino and to a room with a view of a car park at the back. I did not accept this room, and immediately went back to the reception. The staff were very understanding and moved me to a room on the seventh floor overlooking the lake. Very nice. Next time I will specify exactly where I want to stay. Also, needs more shuttle buses to SM Clark City as the first one is at 1.35pm.

The room is very clean and smells great. The breakfast buffet tasted great.

The new year dinner buffet was underwhelming. The steak was dry. The lobster was just ok. Asked for coffee but was not served.

The door of the room is sealed to ensure that it has been cleaned and sanitized, and no one has entered afterward. The pool is heated and the attendant is helpful and courteous. Our room has a fantastic view of the Sun Valley scenery and we stayed on the balcony to enjoy and get fresh air. The bed is comfortable and comes with the famous Hilton pillows. At night, you will hear crickets and frogs which will give you a connection with nature. The bathroom fixtures are Hansgrohe and of good quality. The breakfast is superb! Thankfully, we decided to avail it and we enjoyed eating a variety of food. There is also a nearby 7-Eleven convenience store and a little cafe selling tasty donuts on the ground floor.

There is a long queue at the check-in counter so you should arrive early. We also encountered a problem with our room with defective lighting fixtures, but the hotel management was kind enough to transfer us to a bigger room (Thank you!). There should be a shuttle service going to SM City Clark or the Clark International Airport since we had challenges in getting the Blue Cab and/or Grab Car.

The room was very clean ( being new) and having them sanitized was a priority in the hotel. The food is great and tastes good ( not the usual bland flavor you get). And best of all, all the staff I met from check in to check out were very courteous and anticipatory of our needs.

It would have been better if d table umbrellas in the pool area would be routinely opened for d guests once the sun is out. The staff in the pool area could not set them up too when we were there. The tissue box in our toilet was easily consumed ( maybe good for 10 pulls only) and there was no spare in the room.