nice room but the sofa is not comfortable

No connection from parking and check-in desk, same entrance with the casino, nobody to help you for the luggages, security check is not appropriate at all when you carry luggages and security staff are not helpful

The hotel staff' service, and spa facilities were exceptional. The beds are super comfortable.

I checked-in early just to avoid the lines - knowing that the rooms may not be available, just the same, I still encountered delay in getting the room keys. Good thing, I was assisted by the other staff - since the line for checking in was long. The service at the markt kinda deteriorated since we last ate there. The wait staff got our orders wrong, and were not attentive - had to approach them to get their attention.

The location is very accessible for commuters. We took a point-to-point bus in Trinoma going to Clark, and they can drop us off in front of the main road just outside the hotel. The hotel staff was friendly and attentive. They also have elevator attendants (probably because one of the elevators is defective at the time). The room was spacious and clean. It also has touch light switches and a motorized system that automatically opens the curtains when you enter the room. The breakfast buffet was superb, and we ate a lot! :) We also had lunch at Spice, and the food was surprisingly good and affordable. The place is connected to adjacent hotels such as Marriott and Widus. The hotel has an infinity pool with a relaxing view of the mountain and golf resorts (Sun Valley and Mimosa)

It would have been perfect for the ice cream to be included in the breakfast buffet. My wife was disappointed to learn it was in the venue, but it will be charged separately. The Atrium and Oma employees were kind enough to add a candle and a birthday greeting for the dessert (because it's my birthday), but unfortunately, they don't have a lighter :(

Heated pool. Amazing food selection. Comfy bed.

The aircon in our first room was not working properly. Had to call several times for follow up for maintenance to check. After checking, we were told that the FD will contact us but waited for an hour and no one called. Had to go to the FD for room change. Then back up to the room. Also, in the new room, quite a lot of construction noises. Granted that the other floors were still being completed, but it is not such a pleasant experience.

Very clean, very spacious, vast variety of wonderful foods to eat. Fantastic reliable room service and table service. Pro-active staff who anticipate the guests needs particularly at pool side and the elevator service. Amazing swimming pool and seats and alcoves around the pool. Staff are helpful , polite , friendly and approachable , beautiful room and view with all the mod -Cons , spectacular design of the lobby , ambiance is wonderful , best hotel we had ever stayed in . Definitely we’ll come back again and recommend this five star hotel .

The variety of cuisine for the breakfast included was overrated. i love the continental the most. i'm impressed! The rooms and facilities satisfies the european needs. very homey good for staycation. Highly recommended!

Just a minor one. Me, being ocd maybe, the water marks on the silver taps and showers including the glass wall, should have been better if they are sparklingly clean. easy to resolve but overall good!

brilliant hotel to stay, very convenient to travel is near to my family place in mabalacat. most of all staff is friendly, helpful, polite. I like employees uniform that they wear in the restaurant, looks good on them.

not very quick on responding, taking our luggage when I call. maybe should inform the room if to busy or lift is busy. otherwise no big deal, I am sure can’t be help when hotel is busy.

Swimming pool is big and breakfast is excellent.

The entrance is far from the reception area.

The hotel had all the basic amenities I needed for my stay PLUS MORE! The Staff were all courteous and helpful. I had an emergency situation and the Front Desk Manager and her staff were so understanding and kind enough to assist me all the way!

None that I could think of except for the guest access to the vehicle parking area which I understand is for our own security.

Kudos to all the Staff. they’re all very friendly, courteous and proactively offer the best of the hotel.

Our room was great, automation was awesome. Restaurant is unique and worth going to. The hotel room was finished roughly. You could see the paint on the wall skirting was done halfway. The window glass outside needs a real good clean.