Location close to the airport. We were only there for the night.

Very difficult to book airport transfer with the hotel. Once you're there the staff are great and it's not problem but had trouble contacting the hotel, tried booking . com messenger app, email and phone. Again the staff were very accommodating it was just tough to reach someone.

The room is great, spacious, clean, decorated and with accessories and comfort. I liked that there was an attitude of sustainability. The service of the staff was fast and good. Great location before / after a flight and for those who want to shop in MOA. Keep the suitcase until the afternoon, at no extra charge

Everything is great. There was only noise in the middle of the night At 02:00 at night there was half an hour of disturbing noise. which is not characteristic of noise in the hotel. A series of loud knocks, like bouncing a basketball or renovations, that lasted over half an hour and were heard throughout the floor (6) even with noise canceling headphones. The noises woke me up several times and it was a very significant disturbance, I rented the room just to sleep for a few hours before a flight, from midnight to morning and although the room is lovely, the disturbance was very significant. What is strange, I saw such a comment in the reviews, I assumed it was a one-time case of guests, but the description sounds exactly the same.

Very good hotel with great location near SM mall. 10 steps away from restaurants, supermarket and pharmacy. We booked 1 bedroom studio. 12 floor. The room was super clean. We used the fridge, wash machine and all the appliances and worked just fine. Room service is great, with 24 open bar. The stuff, as all filipinos, were super friendly. They urged us to ask for more services. Nothing wrong about this hotel. We were there January 2025.

Absolutely nothing. Except my autistic mind didn’t like the sounds of the elevators. And the hallways were not air conditioned.

Everyone was polite, friendly, helpful and always smiling. The breakfast had a large variety. It gave us a chance to try many different Filipino foods but also had plain familiar foods. Everyone was so welcoming, especially Barry the dog.

The walls were pretty thin. You knew when anyone walked by, or was having a birthday party across the hall. We turned the light on requesting no maid service. 3 people rang the doorbell to ask if everything is OK. That's very nice to make sure everything is OK, but sometimes a person just needs the rest, especially traveling internationally.

Maganda yung 1 bedroom suite nila. Working washer/dryer, you can cook, and complete cooking sets and big fridge. Although we have a little bit of problem with our unit. For some reason, may red ants kapag nagluluto kami. Nawawala sila pero mahirap magiwan ng food/ sweet na drinks sa countertop dahil nilalanggam sya bigla after a few mins lang. (i think particular lang to sa unit na stayhan namin that time. Coz we’ve been staying in this hotel and never namin naexperience to sa ibang rooms before. Baka sa unit lang na ito.) But overall, we love Citadines bay city manila. My husband and I always opt to stay here pag dadating at paalis na ng pinas because of their wonderful hospitality, location, and gym facilities pati value/prices. The food in their cafe too is delicious.

The red ants. Di ko sya napansin agad coz I never thought there would be ants sa hotel. Super kati nung pagkuha ko sa dishes when I was about to wash them. May mga langgam na pula na pala hindi ko nakita agad.

property and location fantastic, next to the airport so no hassle getting back. staff were very polite and rooms were spot on. Room service was excellent and can’t fault them for it.

had some minor issues with the reception staff. told them that i will be leaving the property on 14 nights whilst my Filipina girlfriend will stay for extra night as i was leaving the 14 night back to my home country. only problem was that they did not take full payment for the extra room upgrade even though i told them in advance to pay fully for room as i was leaving the following night.

stay 11 days in citadines, and it feel like my home, room cleaning check, The guards are good, the people sorounding are good, mall of asia are near you can walk it like ten minutes you are already in moa, but there is a one problrm, wgen i call early in the morning to ask assist for check out no one answering the telephone so i thought there is no people, so i decide to go down for checkout, i got surprise when i see they are there, two employee of that hotwl are there, why they dint answer the phone, And God willing, when I come next time, I want you to put on Saudi channels, such as the Holy Quran channel and the Sunnah channel, Belize, because I will return to the Philippines soon and this hotel is one of my favorites now. Thank you

stay 11 days in citadines, and it feel like my home, room cleaning check, The guards are good, the people sorounding are good, mall of asia are near you can walk it like ten minutes you are already in moa, but there is a one problrm, wgen i call early in the morning to ask assist for check out no one answering the telephone so i thought there is no people, so i decide to go down for checkout, i got surprise when i see they are there, two employee of that hotwl are there, why they dint answer the phone, And God willing, when I come next time, I want you to put on Saudi channels, such as the Holy Quran channel and the Sunnah channel, Belize, because I will return to the Philippines soon and this hotel is one of my favorites now. Thank you

The breakfast buffet is well worth the cost compared to the ala carte menu and the food is fresh and contains a range of western and Pilipino foods. Only thing lacking is oatmeal. The room was roomier than I expected considering our other stays in the area over the last few years. the location is excellent as several features such as the harbor front, MOA and Ayalla malls are within a 15 minute walk. The work out facility is much better than any I have seen and there was never a line to use the laundry facilities which are co-located with the gym so you have something to do while the washing machine runs.

Oatmeal for breakfast.

When we arrived, we got an upgrade which was super nice. The staff was also extremely kind and professional. The apartment was very spacious and had everything you need. I can imagine it being a good place when you're staying for a longer time. Mall of Asia is at a walking distance (around 15 - 20min), which is super nice.

The only problem we had with our room was that there was a faint moldy smell (or a gutter smell). We couldn't figure out where it came from exactly, but I have a sensitive nose and therefore had some trouble sleeping with a disturbing smell like that. My boyfriend on the other hand, had no issues. We also had breakfast, which was honestly a bit disappointing. The food didn't taste good and there was very little variety. I think, being in the city, you're better off going to a breakfast place elsewhere and pay less for better food.