Close proximity to Airport and various establishments

None whatsoever

Great reception from the shuttle driver to the front desk receptionist!!! Very patient, friendly and accommodating — again referring to the driver and front desk receptionist! We forgot something in the fridge and they quickly obliged and attended to our request to have it brought to the airport. Room was clean! Since, we're all adults and not couples, they provided us individual beds! I thought that 2 of us will share a bed so seeing 3 beds for 3 adults was a pleasant surprise! The receptionist even assisted in setting up the Grab app and walked us through in using it. The location is perfect for where we wanted to go during our quick stay there.

I suggest that the hotel provides at least 2 rolls of toilet paper and extra towel in the bathroom as hand towel.

The staff are great, and go up and above to help out. Shout out to Miss Aida in the rooftop restaurant. Great cappuccino and atmosphere since fairly new renovations. As well as the gentleman at the front who helped with the luggage several times (Sorry did not get name) We have stayed several times over the years and have had great experience. Great spa service. Accommodate all hours. Currently under renovation to improve.

Hotel Transport back to airport on day of departure was reasonably priced and the vehicle was well maintained and clean. The room that we stayed in was good and the beds were comfortable and plenty of storage space for the bags and an adequate hanging space for clothes on clothes hangers! BUT the room could have benefited from the installation of clothes hooks both in the bathroom/toilet as well as in the bedroom area to air clothes and towels on a daily basis. The cafe was well situated on the ground floor and easily accessible. The service was excellent and the food choice was good from both the 'fixed' complimentary breakfast menu as well as the regular cafe menu.

The lack of clothes hooks for hanging clothes and towels on within the room and the and the toilet/bathroom area. As explained prior this would help to air clothes and towels on a daily basis rather than draping them over the bed or hanging them in the wardrobe area on clothes hangers next to fresh clothes!

Everything, absolutely everything. All staff (right from room service, reception, lobby & Hotel collection/drop-off driver's) are amazing to say the least! No request or requirement was ever denied or shown to be annoying for them to fulfil. We would like to praise and thank them all and may God bless them continously to keep doing what they have been doing best. I myself didn't resist to hug some of then upon my departure because our stay was filled with so much satisfaction :)

Everything, absolutely everything. All staff (right from room service, reception, lobby & Hotel collection/drop-off driver's) are amazing to say the least! No request or requirement was ever denied or shown to be annoying for them to fulfil. We would like to praise and thank them all and may God bless them continously to keep doing what they have been doing best. I myself didn't resist to hug some of then upon my departure because our stay was filled with so much satisfaction :)

Everything this is clean. The room and the hotel might be simple but we love that it was a very clean place. We ordered breakfast in our room and it was so delicious. We went to the restaurant upstairs and was instantly regretfuk that we didn’t go there to eat. It was spacious and open

None really

The hotel provided transportation from the airport as well as transportation to the airport. I was quite satisfied for one day. It met my expectations. The service was very good. The staff was nice. Nice bar on the roof.

Great customer service. Very friendly. Shuttle is great. Drivers are patient for delayed flights. Upstairs restaurant is a warm, comfortable environment with friendly servers and good food. Great value for the money

Close to airport. Transportation from airport to hotel on time and helpful. As always the room was clean and nice. Free breakfast was good and had both Filipino and American fare. This was my 18th stay with Nichols since May 2013. I like that there is a full service Hospital right next door to the hotel.

Coffee shop needs to be open later at least until 10pm. It would be nice if Toiletries and Shower sandals were available for purchase on site. Overall a comfortable safe place to stay.