Loved the overall look, the casino, and the exclusive feel. Best pool of the 3 connecting hotels (refer to picture). Hotel staff was great, one of my rooms got upgraded to the Aqua Suite free of charge - where I let my parents stay. But my King Club Room had the better view IMO.

The security is understandable, we even tolerated the scans but we didn’t appreciate the rule of no outside food allowed. People are on vacation, where are we supposed to keep food gifts we buy or if we have leftover from eating out? Inconsiderate.

Great location and great customer service

We’re not allowed to bring in food from outside. Doesn’t really make sense. Other 5 starts hotel doesn’t mind bringing in food. If they can’t cater the need and taste buds of their customers then they should definitely allow food to enter. Most balikbayan crave food that they want to eat and they can’t get them inside the city of dreams. They should be more considerate. Even Jollibee is not allowed. What a shame.

Always good services in Hyatt with a good bed .

They upgrade the the furniture in the rooms with plastic fineer. Stuck drawers etc Not nicely done. Maintenance is very important for a hotel but i think this is the wrong way to upgrade. They make a lot of money can upgrade in a proper way

Room, breakfast, bed and staff are good. We are satisfied.

1. I didn't like the smell of the cigarette are too strong, even to the way going to the dream works also in restaurant area. 2. small reception area, lacks seating / chairs while waiting for check inn and out. 3. choose the hotel wing/side where the pool is located, not knowing we stayed at other side, we change elevators and go to the other wing to go to the pool side 4. you can not swim at the other pool, since it is a COD resort, it would be better that guest can freely swim in any pool they want,

Best days to start the new year! We had an amazing experience during our recent stay at Hyatt Regency. My family loved the amenities, the good choice of foods and the exceptional service of staff. Check-in and out were hassle free. If given a chance I will definitely stay again here before going back to work.

My son has multiple food allergies, and when the hotel informed us that bringing outside food was not allowed, I communicated this concern. However, I felt that the hotel did not accommodate my request. I didn't agree with this restriction, as other hotel I've stayed at have always allowed it when I presented doctor's certificate.

Exceptional Service and Memorable Stay We recently stayed at this hotel for two nights, and it was truly an outstanding experience from start to finish. The accommodations were clean, comfortable, and well-maintained, creating the perfect environment for relaxation. A special mention goes to Ate Rose, who provided exceptional service and made us feel so well taken care of during our stay. Her attention to detail and genuine warmth truly stood out, leaving a lasting impression on us. We also want to commend Sir Brian at the reception area for his efficiency and professionalism in processing everything seamlessly. From check-in to check-out, he ensured everything went smoothly, making our experience stress-free. The combination of impeccable service, a welcoming atmosphere, and a dedicated team made our stay truly memorable. We highly recommend this hotel and will undoubtedly return for another visit in the future!

Just needed a place close to the airport after my flight landed at 11pm. Nice hotel and staff

Nothing special. Would stay at another place next time.

The Hyatt Regency Manila, City of Dreams has spacious, modern rooms that are super comfy and clean, with top-notch amenities. The staff is really professional and attentive, often going the extra mile for guests. There are plenty of dining options, offering both international and local dishes that are tasty and set in a nice atmosphere. The hotel also has great facilities like a fitness center, pool, and spa, making it perfect for both business and leisure stays. It's conveniently located in the City of Dreams complex, so entertainment is just a stone's throw away, and it's close to the airport too. Overall, it's a luxurious and comfy place to stay, with high standards and great attention to detail.

A stale smoke smell near the casino, dim room lighting, and that the buffet breakfast could use more variety and better quality. Also, while the hotel's close to the airport, traffic around the area can be a hassle.

The room itself was very modern, stylish and comfortable. The bathroom was a masterpiece to be honest, beautiful tiling and very clean. Attention to detail was also noticed, the hotel itself is beautiful, the detail and effort that has gone into the design and functionality of the hotel and surrounding common areas is exceptional. The service we received through our store was memorable and we will definitely be back to this hotel next time we are traveling to the Philippines. The casino, restaurant and amenities were world class to say the least. Do yourself a favor and get a spa treatment while you are there, well worth it and feels amazing!

Nothing, the while experience and stay at the hotel was very positive indeed from the staff to the room to the restaurants. Exceptional. From the moment you enter the hotel you are treated like a VIP and that did not go unnoticed. A big shout out to the staff, fantastic job they are doing with their customers.

We loved our stay here. The staff was very friendly and the facilities available were wonderful. The room was clean, and the attached mall and plentiful eating options were a bonus. Furthermore, during our stay, we forgot our earbuds in the room before departing. The staff was extremely helpful in locating and returning the same.

Not a central location, but then again, it has never claimed to be as such.