Staff were welcoming and polite. The room comfortably and clean.

Cold shower on the second night. The pool deck floor was filthy like it hadn’t been cleaned for at least a month.

The hotel is beautiful and at a great location, walking distance to Intramuros. The bed was huge and great, the room was big and beautiful. Staff was helpful.

The food was not good at all. No fruits or juices for breakfast. Had a schnitzel burger on the night we arrived that was very oily and heavy. Not good at all . Zhu,,m want pp

Old architecture and pleasant staff.

The towels smell musty. In room dining service is spotty. Food advertised on room menu are not all available including juices. Buffet is very expensive as well as the Chinese restaurant.

Great place fine ambience. Great breakfast friendly people around.

Had booked at a discounted rate of around 70 US dollars but was charged 100 US dollars plus per night

This hotel has a unique atmosphere/feel and an excellent service by all staff who are not just giving great service but also add to your travel experience with friendly talks. We felt like a king and queen staying here. The location of the hotel was PERFECT for our last nights in Philippines, near to Rizal Park, Intramuros and Luneta Park. The room was very clean, the beds very comfortable and the breakfast amazing with many choices. We will be book here again next year for sure! One of the best hotel experiences we've ever had in PH, equaling our unforgettable stay at Hotel Luna in Vigan last year.

Nothing negative to say, maximum points!

Checked in here to attend midnight mass for Feast of Nazarene and it is the perfect location. Walking distance to Quirino Grandstand. Plenty of food options outside the hotel. Room is clean and spacious. Even the bathroom is spacious, our room has two sinks and it helped us save time to prepare when going out. Shower's water pressure is also good, drain doesnt clog, and easy to change the water's temperature. Breakfast was good although there's only few options.

Safe and ref are not working. Only two water bottles were provided and they dont provide for more although you can request for a pitcher of water. I made such request but water never came. Shampoo, conditioner etc only for 1 person, even laundry bag is for one only. I would understand it if they provided for one only but there were slippers, toothbrushes for two

Old building has been completed renovated, mostly up through 2020. With low occupancy that occured during the pandemic it still feels like it is brand new Rooms are spotlessly clean, with new furnishings and well equipped. Bed was extremely comfortable. Coffee tea and bathroom amenities are provided. The pool deck is very nice, there is also a totally brand new exercise room and locker room. The roof deck restaurant known as the Penthouse is v pleasant for an outdoor evening meal. There was by the way some good music from the live band in the bar across the street. The food is a little bit pricey and average quality, but this was ok since the ambiance is good. A large free parking lot, very secure behind the fence with security. The area is next to Ocean Park and the H2O hotel, and the ocean end of Rizal Park. Feels like this area has gone down unfortunately with many closed businesses due to the pandemic. However, the Rizal is not affected. Overall, good value 4 star accom, centrally located and next to US embassy. Lastly the staff are very good, work hard to greet and take care of guests. Some reviews complain about the noise from the bar across the street. However, we did NOT hear it at all in our room. Likewise there is no traffic noise from Rizal inside the hotel.

I would prefer they didn't use single use tiny plastic bottles - most international chains have moved on from this. The breakfast buffet is OK, but mostly FIlipino food. Would like more western dishes

We wanted a place near oceanpark and intramuros so that my 13month old won't be too exposed to the sun so their proximity fits the bill. The room is very spacious and our view of the ocean dock along with the sunset is amazing. The hotel feels like we are in a spanish era but the decors and chandeliers make it so well-lit that it doesn't feel stuffy. The pool is also amazing with a view.

We wanted to do walk in for breakfast but they don't have coffee and soup!

breakfast was amazing! buffet style, a mix of western and filipino food; room was clean and bright. high ceilings and comfy bed. bathroom is nice and clean. glass and shiny tile. area is close to all the touristy areas, walking distance to many things such as luneta, museum and art gallery, laundry, and restaurants. ocean park is just down the road.

i had thought the food was included in the hotel, like last time but it wasn't. food was expensive inside.

The breakfast buffet was quite nice and as for the sauna and swimming pool on the roof on the building next door, during the morning times and throughout the week it is rather quiet and very enjoyable. The view is quite decent, it'd be better if you'd look at the beach but that's not the case. The staff were very kind and helpful, the room was quiet and very nice.