size of the room, central heating was amazing, friendly staff, location was great, spa was relaxing and breakfast was out of this world

no fridge in the room, also the mattresses were quite soft and tended to slide off the base… the only other thing to be mindful of, was use of the space available… we were in one of the “attic” rooms and would hit our head on the ceiling when making tea… I ended up moving the tea and coffee station away from the lower side of the room… I am concerned someone May one day really hurt themselves… it would be handy to paint one of the Goralski patterns at the 2m height and down to draw the eye the fact the ceiling slopes… it would lower the risk of hitting your head

The hotel absolutely exceeded our expectation and it was awesome. Very central location, just 5 minutes to the main street. Parking was for free next to the hotel. Breakfast was amazing, served all kinds of fresh food and always added more once it was finished. The spa was great as well, almost always we were there alone. Nice jacuzzi and 2 types of sauna. Room was very clean and spacious. The staff was sooo helpful and always smiled. Really appreciate it. I would definitely come only to this hotel again.

Nothing

Breakfast was nice and had everything we needed. Saunas and jacuzzi were a plus. The location was great too, far from the busy street but also close to everything.

The light switches were right behind the pillows, so we were turning them on accidentally which was quite annoying. And also, not that it affected my rating but just wanted to mention, there should be someone in charge of the spa area. First time we tried it, it was great. Second time we went, there was a couple in the jacuzzi playing loud erotic music and thinking they have the whole place to themselves if you know what I mean, which made it very awkward to try sit close. So we went back to the room. 45 minutes later decided to come again, but still the same.I sat at the bench so that they can get the hint but they didn't seem to move.Half an hour later, still there...

Room was lovely. Although it overlooked the street, the greenery opposite was beautiful. Really loved the atmosphere in the restaurant, location overlooking the garden, design, furnishings etc. Breakfast was fair. Dinner, we ate two times there. Arrived in time for last order. However missed dessert on both occasions because of 'closed kitchen' we were told. Anyway I am not grumbling... :) less calories!!(Pauline) Please keep the standard you have because it is very good.

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Location of hotel excellent Hotel clean Friendly and very helpful staff

I think house keeping re beds needed more attention to detail - pillows just thrown on top of bed Beds made not very good, not neat at all , one morning not even made just a clean towel put on end of bed Pillows not good and needed to request extra pillows 2 mornings out if 3 house keeping knocking at door at 8.30 while in shower , last morning didn’t even knock just walked in while getting ready Not impressed with breakfast

Breakfast - it was perfect, with lots of options and great food. Dinner - I had a dinner on my first night in the hotel and the staff was very polite and helpful. Location - it was perfect, only 5 minutes from the city center. Parking - It was great that the hotel had free parking for guests The Christmas decoration it was stunning!

Room - it was ok, there was no minibar or full-length mirror and the shower hose kept falling, so I had to take a shower holding the hose, which wasn't very comfortable.

I loved this hotel! I stayed here for two of the six nights I spent in Zakopane and would definitely come stay here again! The hotel is a five minute walk from bustling Krupowki street through a pretty park, yet it's located in a peaceful, quiet neighborhood. It was the perfect location! My room was spacious and comfortable, the restaurant was large and lovely and both breakfast and dinner were delicious. The staff was friendly and helpful; I felt safe and well-cared for here.

I can't think of anything I didn't like.

Very nice, clean hotel in a quiet street. Nice room and bath. Easy to find Zakopane Main Street - less than 500 meters to walk. Good service from staff, especially in reception. She organized very quickly sledge ride. Good breakfast.

No information from reception that we had to pay cash for sledge ride. Ended up with that we had to pay to hotel - extra PLN 50 per person. In addition, we had a glass of red wine in the restaurant and the volume was the smallest we have had anywhere.

The staff were incredible. Very friendly and very helpful. After I checked out, I left my luggage in their luggage store. I then got caught in a thunderstorm. Upon returning to the hotel, the staff allowed me to use a shower and get changed in to fresh clothes. They didn't have to do this, but by doing so I was able to take the next step of my trip in comfort.

Breakfast wasn't amazing.

The location, the breakfast, the clean large room, the view but the real hidden gem is the restaurant food. It is excellent in taste, presentation and value for money. We are here every evening - we visited many restaurants, viewed the menu and looked at the meals but every evening we choose to return to the hotel for food and then go back out to the town to sample a variety of atmospheres that Zakopane offers. The restaurant meals were outstanding.

Some receptionists were a little abrupt. Why not use a tablet to translate the customers request into Polish. Not every accent is easy to understand and we often use slang or total too quickly, it would avoid having to repeat yourself or a misunderstanding.