Modern, clean and welcoming with the rooms being some of the biggest hotel rooms I've stayed in. Also walking distance from the beach about 10minutes through the Pine Cliffs resort easily accessible via a lift. Also got there and got upgraded to a top floor suite without asking with a welcoming glass of sparkling wine or orange juice if you'd prefer. Entertainment every night in particular Diogo acoustic pool vibes was amazing, D-string and The Bottles live bands in the evening were stand out performers. The selection of food on offer was for both breakfast and dinner was amazing, even the worlds fussiest eater would find something to eat and the staff couldn't do anymore to make you feel more welcome. They have a shuttle bus that does multiple trips, 4 times to the beach daily if you can't walk 10minutes which is free of charge. You also have trips in to Albuferia, Vilamoura and Silves which has a small charge but very convenient.

Good breakfast choice (buffet). Plenty of seats/tables so no queuing for breakfast. Nice large pool area with pool bar. Hotel meticulously clean, everywhere. Super friendly staff. Adults only so generally very peaceful. Access to beach approx 10mins walk via the adjacent Pine Cliffs resort (lift and stairs to access the beach) - see comments below on beach access

Nothing worth mentioning

Everything was simply exceptional. We went there for our honeymoon and was welcomed with sparkling wine, Swan towels, rose buds...the staff couldn't do enough! Big shout out to Rosa on reception, Phillipe and Felipe and especially Edouardo who provided the most VIP treatment.. he made our Honeymoon magic! The hotel is wonderful. Food is perfect and the ambience around the resort was chilled and happy - just what we wanted. Booking again for next year!

Not much at all!! We did get stuck in the lift but staff had us out within 20 minutes and gave us lots of free drinks. It was a freak blackout in the area so not the hotel fault at all.

Amazing breakfast and really nice buffet style dinner. But, by far, the best part of our stay was the restaurant team! Smiling faces, super welcoming, very friendly...

I am always against false advertising, here as well!!! When booking your room, you see three options - garden view, mountain view and pool view! It gives you the impression you will get a room with garden, mountain or pool view! Well, that's the false advertising part - pool view room is an option ONLY with (non advertised) additional charge of 12€ per night!!!

The friendliness of the staff, better than any hotel we've stayed in around the world, this was our third stay here and since 2019 alot of the staff are the same giving off vibes it's a very good hotel to work for so happy staff. The food selection is unbelievable even the fussiest of eaters will find something they like, from local Portuguese cuisine to world cuisines, with speciality cooking each evening also. Live entertainment each night, various musicians and bands, two that stood out in particular were D-string and Diogo, gave of good vibes and were good at connecting with the audicancem The rooms are spotless and massive, we got upgraded to a junior suite upon arrival and honestly there are flats in London half the size of them, can't describe the amount of space in them. Their phase 1 renovations to the outside and bar area have taken it to a new level aswell, cocktails all remain amazing and giving the bar a up to date modern vibe to take the hotel far into the future. Shuttle bus is available to local towns for a small fee and multiple times a day to the beach, which is free of charge. Although you can walk to the beach which is a nice walk and only takes 15mins at a slow pace, ask at reception the way and they will draw you the route on a map and talk you through the route.

No complaints at all.

The reception was amazing decorated and well kept and this immediately impressed us. The staff were delightful, everyone from the bar to the reception were so friendly - probably the best we've experienced at a hotel before. Breakfast was great - good selection of hot and cold options, along with deserts. Pool was a great size and has a deep end too. We got spa treatments that were very reasonable in price and we enjoyed them. Room was upgraded for us which was even more special - would 100% stay here again. Honourable mention to Tito who assisted us in the beginning - he's a great guy!

Cannot think of anything !

The staff are the best part of the hotel. The reception staff are warm, welcoming, witty and provide excellent customer service, unlike any other hotel. The room is beautiful and massive with a separate seating area, making the room so spacious, with a lot of light. We were pampered with a welcome wine and the next day with some sparkling wine which made our day. You have all the amenities in the room needed. The pool is well located and has lots of spots around the hotel lawns to relax and unwind. They also have a SPA, indoor pool and a whirlpool. Great place to relax and unwind

the breakfast was the only thing we did not enjoy the most. They do have a good spread but the options were not great.

V friendly staff ,upgraded room ,breakfast top class plus indoor and outdoor pool and jacuzzi and steam room ,spotless hotel

Nothing

Everything about the room was very good, clean, and safe. Breakfast had a variety of foods, more than you can imagine, sweet and salty. The same was for the dinner, the variety of foods, and the local dishes we had from time to time. The outdoor and indoor pools seemed clean, even though we did use either of them. It was very quiet, just the way we like it, maybe because most of the hotel guests were elderly people.

We booked a room with a double bed and in the beginning, there were two single beds separated and after we complained they just merged them but still not the same as a double bed. Free unlimited orange juice for breakfast, and paying 5 EUR for an orange juice glass at dinner (orange juice is an example, the same applies to other drinks).

Location of the hotel is very good so are the grounds. Very pleasant to sit in. Breakfast was also nice. All of the staff are very attentive and polite. The Hotel kindly gave my partner a card and bottle of wine for his special birthday which was lovely to come back at the end of the day. We would definitely stay again.

The beds were a little uncomfortable for us. We did change rooms and the second room was a lot better.