Location was a good base for getting around Funchal. Fresh towels were left in room every day. Safe in room. The roof top pool area is good for catching the sun albeit the pool isn't heated. Reception staff all very helpful and they allow you to leave your luggage there after checking out The 12pm check out time is also good The price was good compared to other hotels in Funchal.

The room was very dated and looks like they don't really keep on top of their maintenance which seemed strange because the rest of the hotel seemed OK The balcony had rust on it which made me not really want to lean on it. The wardrobe sliding door didn't open fully so the drawers inside couldn't open. The room door had to be opened by a key which was difficult at night trying to do it in the dark. Not really a big choice of food at breakfast.

The location was superb, the staff helpful. The parking started weird, but that was an issue with the booking app not refreshing messages. On arrival I planned to quickly stop and pay for the parking, but this blew the fuse of the gentleman taking care of parking. He did not speak English and did not let me park anywhere, until the super helpful hotel staff helped out.

Pool is not heated on the top floor, I did not have wetsuit with me :) We did try but couldn't stay longer than few teeth-shattering minutes.

The hotel is very central, within walking distance of the old town, cable car, city, waterfront and lots of restaurants. The staff is friendly and helpful, even when you arrive in the middle of the night. The breakfast is extensive, with one of the most generous fresh fruit arrays I have seen on a breakfast buffet. The rooftop pool was wonderful, even in early April. Try to get a room with a balcony, so you will be able to dry your swimwear outside. The room was a decent size, versus the hotel rooms I had in Lisbon.

It would be nice to have a mini fridge in the room.

Everything! Fantastic staff ! The reception team was fantastic, so helpful, and polite. We travel a lot but in this hotel we feel really welcomed! Housekeeping - our room was always clean, beds done . It was a pleasure to come back to a nice , clean room. Kitchen/Bar staff- fresh food , fresh coffee ,clean dinning area. The staff is so friendly and helpful.

Everything was perfect!

The staff and their service were really nice. They really tried to please us and always greeted us with a smile. The location was perfect, very close to the city center and the beach whilst being quiet and reserved. The bedroom is really simple, so don't expect luxury (but the price is really adjusted). The breakfast is good: a lot of fresh fruit, different types of bread and so on. Also, a good positive point was the rooftop and the swimming pool on there.

Overall this was a very good experience, so nothing to point out on this.

Good price, location within a 10-minute walk from the total center of the city, friendly staff, welcome drink, clean room, tasty and rich breakfast included in the price of accommodation, swimming pool on the roof of the hotel with a nice view. I will recommend the hotel to friends who are going to Madeira.

My only objections are the bathroom - the window could not be opened and the old door should be replaced, otherwise everything was fine

The staff were very helpful and kind at all times. The facilities were good. The swimming pool was fine as well. It was my partner's birthday and they gave us a little gift to celebrate. Tania and Luisa were very nice. The balcony was nice.

Some of the rooms are small but cozy. And you could see the toilet and bath were kind of old. But clean. The hotel is old so there was also a bidet

The hotel is really well located and a bit tucked away so it's not too noisy at night. My room was huge and very comfortable. The swimming pool was a nice addition, especially welcome on a hot day. The breakfast had a good variety, especially for cold items, the hot ones left a bit to be desired but I find that's often the way!

I did have a few ants in my room, I think a sweet had been left under the bed which encouraged them in. Nothing too awful though and the value for money made up for it.

The location was the best part. In central Funchal, close to everything. Breakfast was good. More than just bread and coffee. The room was clean and had an excellent balcony.

The sink faucet was difficult to use. It would stick so it was very hard to regulate the water stream. You would push and it wouldn't move, then suddenly it would blast. The big problem with the room was the lack of a refrigerator and an electric kettle./

Amazing roof top pool in the centre of funchal ,spent every evening in the pool area watching the sun go down and the Town light up ,The staff are very friendly and the cleaners are meticulous, The area around the Hotel has loads of hidden bars in narrow streets well worth searching for ,definitely do the west island full day tour and the lift up to the top of the island is well worth it

Only stayed 4 nights 🤣🤣