I particularly liked and appreciated very much the staff professionalism, friendliness and willingness to help, no matter what requests. They were all really dedicated employees and I hope that the hotel will offer them opportunities to grow in their careers, because they all surely deserve it.

I asked and paid the extra amount for a room with a view to the ocean, and my room was right on the corner and I could only see a tiny bit of the sea, but I had the fantastic view of the Monte with its funicular going up and down, so that was just as rewarding and I did not bother to ask the kind staff to change the room, because I was mostly outside anyway discovering the enchanting city of Funchal. So, it was all worth it in the end.

Beautiful hotel, perfect location, staff absolutely amazing. Breakfast was delicious. We spend there 8 nights and we didn´t have one problem. The room clean, neat, simple. Everything what we needed we had. The hotel is situated in nice quiet location, 8 minutes walk from the ocean and restaurants. You can park there, not for free, but you can find a place close to the hotel around 5 minutes walk also. I high recommend...

The hotel was modern, clean, and within walking distance to most sites in the old city.

No complaints at all

Just everything about this hotel..and we travel quite a bit staying in hotels Staff..all excellent,polite friendly & so professional Hotel..spotless comfortable with excellent facilities Food..breakfast great variety,fresh,very well presented.Dinner in restaurant in evening very well presented an lovely menu Location..excellent..central 2 everything also bus stop.Hotel also located in nice quiet area

Nothing at all We had booked one week just,intending to move but decided to say second week for all of the above reasons

Very fast and easy check-in and check-out. About the room - the size was good, nice colours, clean and tidy. The area is perfect. The hotel is located on a very quiet street but it's very close to the market, shops and all the attractions! Big thumb up here.

When it comes to breakfast... yeah. I can't say it was bad, however, every day is the same. Would be good to have a bigger/different range of products. Don't get me wrong - the quality of the food was excellent just boring sometimes. The second thing - is the internet. A nightmare sometimes. Also, no Netflix in TV? LOL

Lovely clean modern hotel.Furniture was classy throughout,spacious,quiet and appeared to be extremely well run & organises.All staff appeared very pleasant helpful & professional esp Tania at reception & Pedro in the restaurant. We had a lovely spacious well-laid out room with balcony,beds & lighting very comfortable. Great variety of food 4 breakfast and evening meals in restaurant were very tasty and well presented.Lovely rooftop restaurant and swimming pool with faboulous views all around Funchal.Location was lovely & quiet but yet convenient to the old town,pier and public transport.We would highly recommend and will definitely be back!!

I can not think of anything...

We really liked the location of the hotel, really great staff which was nice and helpful matters ( info regarding trips, local transportation, limiations of transfers during public events, preparing breakfast package for us when we needed to leave earlier than breakfast was provided The breakfast was tasty and lot to pick from, we really enjoyed the pool on the rooftop and the bar, and also very comfortable rooms

the hot water takes a bit to get through pipes so you need to wait a bit till the water in shower is hot enough also when a lot of people uses wifi ( evening) it is quite weak, but nothing to really complain about:)

Where do I start, from moment, I walked in, I was greeted with friendly helpful staff. I took the lift to my room, which was single room however there were two single beds spacious big room and bathroom, balcony, overlooking the mountains, city of Funchal, the catheral, storyland the ocean and cruise terminal :) The balcony was spacious. Air con, fridge, TV, hair dryer/ kettle all worked effectively The room was cleaned daily to a high standard The location was fabulous justa few stops in from euro airport bus costing 5 euros or 8 return, the boat trips at marina and cable car, farmers market, cathedral all literally minutes walk. The staff were some of the best I have come across in the industry. Over the last decade at least I have stayed in a lot of hotels for work and pleasure and have high expectations A genuine compassion, understanding and willingness to serve was common thread among all staff. An absolute delight, can't wait to come back and know were I will be staying. Breakfast was fresh fruit, salad, cheese, ham, cerals, breads, maderia cake, hot and cold drinks and cooked breakfast The roof top pool and area was a real treat 10 out of 10 to staff especially the two sweetest gentleman one who helped me with the nightmare I had with vaitor and canceling my trips and the other unconditional support and honestly and compassion when I left my bag at bus stop I wish I could remember their names :)

wifi in my room wasn't the best I get a little concious eating alone, i would loved to have been able to take my breakfast to my room, so nothing majore just personal preference

Nice, comfortable rooms, everyday's cleaning. Extra localization close to the city centre, ocean, restaurants. Amazing rooftop view with Friday-Saturday live music. Nice swimming pool on the roof. Very friendly staff 🙂

Quite monotonous breakfast, but everyone can find something for him. There is no private parking, but we've got some tips and map from reception staff where to park car close to the hotel and there was no problem during our one week stay.

The location was perfect for accessing everything in Funchal. We were very impressed with the cleanliness of our room in particular and the hotel in general. The breakfast was fabulous with a wide range of food options. The pool and pool bar were excellent and the staff in the pool bar were friendly and helpful.

The room beverage tray had not been replenished for our arrival. It would also be useful to have had an umbrella available in our room for use during our stay. This could have the name of the hotel on, which would also provide advertising!