Location is perfect, lots of good restaurants in the neighbourhood, but also very quiet area compared to Funchal city centre. Staff is very friendly, outlook from the breakfast and dining terrace is exceptional. Rooms are facing the ocean. Beds are huge and comfortable. Flexible service (breakfast box is available if you leave earlier than breakfast time).

Pool area closes too early.

It's a great hotel for a break in Funchal. The hotel has glorious views over the Atlantic ocean and the bar on the terrace is a beautiful spot for meals and drinks - Breakfast as the sun comes up, amazing. The photo attached was taken from our balcony. The hotel rooms are a good size for a City hotel and the little pool/sunbed area was very pleasant to sit in. Funchal is a nice walk away (40 mins) but there is a hotel free shuttle bus and a bus stop right outside (no1 or no2 bus). There's also the shopping centre over the road and an area of bars and restaurants about 10 mins walk away towards Funchal. Best of all, the staff were truly magnificent. Every single one from the reception, dining, cleaning and the shuttle bus driver, they were all so friendly and helpful

Nothing to add. It was great

View, balcony, bath, robe, bed, location, transfer, reception were helpful

Breakfast was OK, lots of options, meat options ie sausages, bacon, not our cup of tea but loads of other options. Our room located under the terrace where food is served, the noise when moving chairs was very loud in our room. Small swimming pool outside. Only given one card, usually given two.

This hotel is in the most perfect location with amazing sea views and also coastal views back towards the Lido area. We loved just sitting in the top floor roof garden/terrace with a drink, or two! The view from the pool terrace is lovely also. The whole hotel felt calm, clean and tranquil - and our room was fabulous. They also gave us an upgrade as it was my husband's birthday.

The card in the room stating that if you wanted more tea/coffee/sugar sachets they would charge E0.40 each. Just doesn't fit with the style and tone of the rest of the experience - especially when they are freely available at breakfast so you just need to put a few in your handbag! It's not that we needed them, it's just the impression it gives, which contradicts the otherwise 'luxury' experience.

The location is fantastic as the bus for the airport drops you right outside the hotel. There are lots of rental places within reach and also a lovely little shopping centre. The breakfast has decent variation from day to day and the rooms have an excellent view, right on the water. They are a reasonable size and kept in good condition with regular cleaning.

I really didn’t like the fact they charge you for water bottles from day 1! They could provide at least 1-2 bottles for free on the first day as they know guests are travelling in at all hours and shops may not be open. The price for this water was extortionate and felt like a pathetic cash grab. This really let them down as I didn’t have any other complain whatsoever.

The hotel is in a perfect location, you have some local shops in the area, a shopping mall, rent a car facility, an excursion office and easy access into the city center with a bus stop outside the hotel. The hotel also provide a courtesy car which takes you into the city center which you have to book and your way back and the meeting point is always the same. It was our birthday over the weekend and the hotel staff provided us with a lovely cake which was such a nice touch. (Thanks again) They also upgraded us and we have room 301 which a very lovely and spacious room. All the staff are very friendly and accommodating, you have the option of having dinner and lunch in the hotel and the breakfast was great. We had 2 dinners in the hotel and it was very nice. The view from our hotel room was lovely and there is just exceptional views from all around the hotel, we expected it to be rainy weather but it was beautiful and sunny for all of our 5 days. We would definitely stay here again and want to thank the staff for being so great

Breakfast was disappointing on our last day, it was perfect every other day. It was abit cold, the butter was rock, should probably take it out the fridge 30 mins before the breakfast service starts, eggs were watery that day and hash browns were very dry. Just wanted you guys to know as everything else had been consistently great

- The view from our room was just amazing, full seaview. Ok, we had a room in the corner with terrace and window in two directions. - The location is very good, with access to reastaurant and shoppingh center, but most important: very close to the sea and a beach. - The hotel's own pool area was not large (not needed) but nice, with a deep, circular pool.

- The hotel need a basic refurbishment. It's partly done, but the facade looks awful and some of the furniture has been along for a while - The ordinary staff wasn't very motivated, except for the reception. Cleaning was average, we had to ask them to clean our windows (they were not nice at arrival) a few times, before it was done.

Good selection at breakfast. Well presented and refreshed as soon as offering ran down. Staff were constantly on hand and were very efficient. This was our fourth stay in recent years. Is the hotel good - yes, is it as good as it was - no. Nothing you could say was bad, nothing you could really point out, it's just the attention to detail does not seem to be what it was.

The hotel used to supply tea pots at breakfast. These have been replaced by the worst tea I have ever tasted as the vending machines do not have boiling water. I asked a staff member for a teapot but was advised that they do not have any. As a tea addict this was very disappointing especially as somewhere in the hotel they must have cupboards full of them! The bathrooms are in need of updating. Yellow tiles are old and a little cracked and stained, mold around the shower door. There had been a problem on the main breakfast deck and 50% of the area was closed off and appeared to be a building site. As this area is the focal viewing point of the hotel, it limited the best outdoor space.

Location, staff ,pool area , view from room ,outside seating for breakfast ,cleanliness of the whole hotel ,

The pillows were awfull The evening buffet not good value for money much better choice and options in local restaurants The hotel was very nice but just seemed to lack soul no vibe in or around the bar just seems dead . They charge for any extra tea bags or milk pods if you exceed the daily allowance ? .. Would return but think would bring my own pillow Did not like . people smoking on adjoining balcony and the smell coming into our room particularly first thing in the morning

We liked the friendly staff, the breakfast buffet was really good, and we could leave the doors to our balcony open at night and hear the waves crashing against the rocks below.

The bathroom was average, would have been nicer with a nicer shower, rather than one that fed off the bath taps, although it was fine. The pool was small which again was fine, but management should really impose a rule ( which I have seen in other establishments) that unattended towels/ belongings left for more than an hour , will be safely stored. This might stop people ‘claiming’ the limited sun beds round the pool at 0730 then not arriving until 11! There were more sun beds on a separate sun terrace away from the pool.