Location - convenient, central and with fabulous view of river on one side and city on the other. Downtown and all major tourist spots are at walking distance from hotel or 5min away in Uber. Train station is adjacent to the hotel and it's very convenient for intercity or inter state travel. Uber is available 24*7. Safe for solo female travelers even at late night. Staff - Helpful, warm and friendly. A perfect blend of history and heritage in the common area and best of latest amenities in the rooms for comfort and luxury! loved the 5 days I stayed there. Breakfast spread was good and staff was accommodative of any specific requests.

Beautiful hotel, good location, very friendly and helpful staff, great (albeit a bit small) rooms.

We were given a voucher for a "buy one get one free" Chef Menu at the restaurant — I asked if a booking was required and staff said it wasn't. I decided to book with them anyway to make sure we didn't miss out. When we arrived at the restaurant, we were told they couldn't honour the voucher as it wasn't specified in the reservation that we would be using it (even though the reservation was made by reception staff). No resolution was offered besides "you can use it on another night", but we had saved it for our last night there… Visibly dirty sheets weren't replaced when cleaning the room, or when requested to housekeeping. Not enough storage space in room or bathroom.

The hotel is beautiful and really well looked after. The staff are friendly, welcoming and very helpful. They upgraded us to an ocean view room when we arrived for no extra cost. The location is excellent, really close to Alfama neighbourhood. The room had everything we could possible need, it was clean and even extra coffee pods and bottles water were provided during our stay for free. The room was clean, perfectly sound proof and the air conditioning was great. Very relaxing stay and would definitely go back to stay. Train station/ metro station located next to the hotel is a plus too.

Room was a tiny bit small but we wouldn’t change our stay for anything. We absolutely loved it.

We had an amazing stay. We arrived at the hotel earlier ( 5am ) than expected due to an early flight. We were well received by the receptionist ( tall with glasses - we believe his name is Antoine or Antony ) who was simply amazing and took great care of us giving us our room plus an upgrade to a deluxe room . We were out of words. He really made a difference to our stay. He is a great face of the hotel and clearly can tell he loves his job

Honestly, everything was great ! Location , service, facility ( we literally stayed on-top of a metro ) it doesn’t get any better than that You

Staff was absolutely exceptional. We hesitated between staying in the city center and your place. We chose your place because of the historical building and the cleanliness rating. We were pleasantly surprised by the warm welcome, service and view from our room. The view was absolutely beautiful and soothing, especially during blue and golden hours. We never thought of that before booking and it definitely added value to our stay. The location was ideal for walkers like us. Also, we liked the fact that we were directly above the train and metro station.

The luminosity in the bathroom and there was no mirror at the entry.

We liked the location, the design of the hotel and how this old building is preserved. The staff was super friendly, very polite and open to help us or give us the answers. It's fantastic how the insolation is done in the hotel. You do not get to hear any noise from the outside even though the hotel is above the railway station with trains coming in and out all the time.

The breakfast is really nice, but it gets busy in the morning, and you have to wait for certain staff to be prepared again. The rooms are really small, especially the bathroom and the toilet. However, we were there for the Lisbon and hotel was just a place for a sleepover and a breakfast in the morning.

All the staff was very friendly, from the moment we entered the hotel until we said goodbye. The hotel is 1.2 km away from Rua Augusta and is super closed to the neighborhood “Alfama”, you can walk to a lot of nice places (Lisbon Cathedral, Castelo de S. Jorge, Praça de Comércio, etc) It has great facilities, our room was on the first floor so it was convenient, the restaurant serves breakfast from 7:00h -11:0h and they have lunch and dinner, they also have room service for an extra fee of €7,5. The hotel also has a gym with one elliptic, treadmill, bicycle and lifts, all the equipment is brand new.

The only thing we didnt love was that everyday at night we would come back and prepare ourselves a coffee but they never replace the sugar we had used so we had to ask for more every night.

The breakfast was amazing. I had the barbecue chicken dinner was amazing. The location was directly across from my cruise ship so I could easily walk. The access to all of my excursions was perfect. I was able to walk to every meeting point. Last but certainly not least, the staff were so friendly and helpful. I even receive a history lesson on the hotel and how it was built. it is right above the train station. My view from my room was breathtaking. Thank you so much!! I will be back next year with my Mom.

There was nothing I did not like.

This is a very unique hotel and the rooms are lovely, they are very clean and has everything you need including a few extra little touches. We were station side and it was exceptionally quite and the amazing high curtains kept the room dark.

The location is about 20 min walk from centre but taxis are cheap, the bar is lovely but could do with blocking it from the restaurant to give a cosier feel as there were only a handful of people each evening. I wouldn’t call it a station view more just station side as there is no view other than a roof.

amazing location inside the Santo Apolónia train station, but rooms are soundproof so no pesky trains. The gorgeous entryway, high ceilings and decoration, are just the start, with a gorgeous restaurant and bar and absolutely beautiful room, everything was such a high standard. A lovely riverside walk into the heart of the city only takes 20 minutes, or you can weave through the streets and explore the outskirts on your way. metro/buses/trains/taxis all available right outside with a few cafes round the side to have your morning coffee. The customer service was excellent from every single member of staff, a smile and greeting every time we saw them and nothing was too much or little to ask of them.

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