The staff were extremely helpful, and on site parking was available.Thank you to the reception staff on our arrival. Our room was situated at the front of the hotel, very close to the main road, so we could here traffic noise. The hotel is situated on the Douro River, with wonderful views from the rear of the hotel.We could imagine rooms on this side, would be much nicer, but at a premium.

Seven of us choice to have dinner in the hotel restaurant.The menu, and wine selection was varied and the quality when it arrived was good.... Our issue was we waited 1hr, 20mins before the food was served, even though only a few other people were dinning. The staff were appologetic,but it did dampen our evening.

Staff service always with smiles, always helpful either to take care of issues in room or our help needed. Although the hotel is a bit aged, things are mostly operating quite well, and minor issues like leaking faucets, door hinges, etc. can occur. But they have been promptly resolved.

The hotel has not been able to provide general items like blankets. They have duvets but not a light comforter or blankets, which we need for a bit of comforting warmth for a comfortable sleep in a summer with air conditioning running.

We got the river view. Give up the King room, whatever, for the river view. Very quiet and the balcony view oh my. A little swim after long boat ride in pool. Great breakfast.

On the first day checking in, our lady was a little short with us. Happens! 2nd morning, she found our room available for one more night. Guess what, we stayed! We had lukewarm hot water first night. Next morning it was much better. The hotel is showing some age. Time for upgrade. Bedding was good, though

Great hotel in a fantastic position overlooking the river, we had a room with a balcony so it was lovely to sit and have a glass of wine before going out for the evening and another when we got back, again you could sit and watch the river at breakfast as there was a large balcony outside the restaurant , easy secure parking and great facilities like a gym and swimming pool and the staff were always friendly and helpful .

nothing

This was a lovely hotel. The lobby has an amazing view of the Douro River and so did our room with a small balcony. The rooms were comfortable, clean, and fabulous. The staff was friendly, helpful, and accommodating. The breakfast buffet was exceptional. We rode the train in and took the bus out. It was very handy as the station for both is the same location very near the hotel.

The Hotel has very nice location on a river bank. Personal is very friendly and helpful. Rooms are clean and comfortable. Breakfast is tasty and served in restaurant with a river view on a bridges and Douro Valley. Swimming pool is additional advantage especially during hot days. Definitely recommend the hotel.

All was great.

Overlooked the river and balcony was spacious, with massive windows so you got the view from the bed. They supplied us with a kettle when asked so we could have a nice cup of tea and coffee in bed and admire the view. Nice big breakfast

we were at 1. upper floor room 103. Fantastic view to the river. Quiet. We loved everything. Best stay in Portugal for us. 3. time we visit hotel.

Our stay was too short.

Superb location with great river views and ideal for catching one of the local river cruise boats. Breakfast was excellent, the dinner buffet a little limited and main courses not very tasty.

Limited choice at dinner. Needed robes in river view rooms to use on the balcony.

Great view from the room and balcony, nicely furnished room, good restaurant with great views.

Reception area looks dated. Swimming pool area could be improved.