All staff: Raquel on reception was simply adorable, Ana also..the guys at the Concierge, helping us with our restaurant bookings and the parking of the car. The cleaning staff, although we never saw them, their presence was undoubtedly there. Location, very accessible. Close to all major attractions. Great room. Even though we were facing the construction.

MAYBE, Breakfast could be more interesting,although the continental spread was reasonable. Lighting in the room was not enough, and we're oddly placed, but there were plenty of power sockets, including USB ports for charging.

Very good location and very clean with very friendly and helpful staff. Beds were extremely comfortable, the bar waiter was very friendly and there was some live music on Saturday evening.

Breakfast was good but missed out slightly on the 5 star standards. The a la carte dishes were pre-prepared and were served almost cold. The sweet breads were placed out from beginning of breakfast and were hard and stale by 10am. Omelettes were made fresh however and were very good. The construction outside was not loud at the weekend however on Monday morning it shook the entire hotel.

The service, room, facilities and location were so good that I have to give this hotel a very positive review despite the fact that there is extensive and noisy Metro construction going on outside. This of course is not the hotel's fault and they did everything they could to make us comfortable. Fortunately the construction was mostly not going on while we were sleeping. If you are able to get a courtyard view (instead of a street view), then you will not be very inconvenienced by the construction. After-hours and on Sunday we opened our wonderful Juliet-balcony doors wide and it was lovely. The breakfast restaurant is lovely and the service very good. The breakfast choices are also very good. Also the hotel itself is really lovely, inside and out.

Well of course, it would have been better with no construction outside. Apart from that, I can't think of anything they could do better.

This is a beautiful, comfortable hotel in a great location. All of the staff were very friendly and helpful. The room was large, the bed was comfortable, and the bathroom was very nice and large. The shower had plenty of hot water and water pressure. We thoroughly enjoyed the breakfast and restaurant at dinner. Although the construction out front was unfortunate and just a bit inconvenient, it did not dampen our enjoyment of the hotel itself or our visit to Porto. Even though our room overlooked the square and construction, the noice never bothered us since we were always up by the time the construction started anyway. We have no regrets over choosing this hotel and we would definitely stay here again.

Hotel located right in the city center, walking distance to all the attractions, also close to shopping street. Room in good size, very cozy and comfort. Breakfast is good, so much choices, my teenage is happy with the food.

The only downside is the city subway construction is right in the front of the hotel, that brings inconveniences to the guest, also distracted room view to see the square. But hotel is trying to reduce the inconvenience as much as possible to their guest.

The hotel had amazing service and was in a perfect central location. Also the breakfast buffet offered is worth it and amazing! Loved the service that the staff provided for an enjoyable girls trip especially the connecting rooms and egg tarts offered to us in our rooms!

nothing. I think people who are harsh about the construction in front of the hotel should let it go. its part of the city's expansion of the subway and the hotel does its best not to impact the guests. I did not find it a problem and it was pouring rain when we were there. The hotel is completely worth it!!!

The location of the hotel was on point as it is located around the main square, however there is major construction taking place as they are working on connecting an underground transportation station. The noise level was better than expected. The room was very clean and a good size! The staff was very friendly! They were helpful in giving us recommendations for good local places to go, as well as, giving us directions. They happily greeted us at every coming and going.

Unfortunately, the breakfast(s) was not very good. It had a very nice atmosphere but the food could have been fresher and tastier. The bar area was nice but missing that 'oomph'. Overall a really nice hotel! Porto is a beautiful and historic place to visit, it also had great little restaurants and shops but best of all live music can be found at many of the corners down Rua das Flores.

The hotel is in the middle of the city so it was a bit crowded, but you’re close to everything. The rooms are pretty. The hotel lobby too. Staff are very professional and accommodating. We lost our luggage and the staff called the airlines every day many times until we got it back.

Is peek season so the city was busy and there was construction by the building. But we managed the sleep well.

The location is great! Right in the center of all of the tourist sights. The concierge was VERY helpful with directions to sights, explaining what to see, and helping us book train tickets to Lisbon.

The hotel has no control over the construction going on for the Metro expansion. However, your GPS can get turned around when trying to get back to the hotel as some construction paths get closed off - so try and get oriented during the day. We had a room in the back of the hotel so it was still a quiet stay.

Fantastic location! Only global-brand hotel in the old town. Close to all attractions and good restaurants. The staff at the front door and concierge were exceptionally friendly!

Construction in front of the hotel. Not noisy but you have to make a detour. Breakfast offerings were limited and my sunny side up was not made to perfection throughout the stay.