Staff were very pleasant. Room from what I remember had everything you needed. Bed was comfy. In a quiet area so no problems with sleeping.

From memory, it was quite far from public transport - certainly for Hamburg. There's not that many local amenities either besides a cafe 10 minutes up the road, McDonald's or a nearby petrol station. Room was quite small from memory but no problems with the content of the room as previously mentioned. This review was completed a few months after the trip so might not quite be right regarding public transport.

Lovely friendly feel, lots of space to sit downstairs and relax. The rooms were light and airy with plenty of space. The bathroom was a good size and the shower was powerful and hot. Good choice at breakfast with plenty of seating. Staff told us about the public bus routes and we used the transport system throughout our stay.

Bit of a mix up with our room but this was sorted and the staff worked very hard to do this.

Well maintained hotel in a lively area. Spacious parking space, clean room, good breakfast, super friendly staffs. Everything was just perfect. definitely will come back. One big positive different between this hotel compared to other is Firdha & Nikola, the front office staffs. Both serves us well, give suggestion of what to do, super friendly and kind. They deserve a raise :)

nothing. everything was just perfect

Breakfast was exceptional - catering for every taste and the produce was really good. You could even pick up things like extra milk and coffee for your room - should you run out. There were lots of hotel facilities and they were well thought through - even a shoe cleaner in the lobby. Staff were friendly and the prices really fair for what you get. We had been left stranded due to a flight cancellation and the staff were so supportive. We found a diamond... when we were left scrabbling around for a hotel.

The location is a little walk from the nearest metro - but not too far. About 10 mins.

Staff is really friendly, by the time we have arrived (around 1pm) the room was already avaiable (the offcial time is 3pm). Breakfasts are really great, I also like the idea of skipping cleanings with vouchers. Great initiative! The room was really spacious - we had a lot of space with an additional bed.

The online ckecking didn't work properly - the information was in the system, but the room I selected was not there, so, I've lost quite some time (the website was super-slow).

Was a wonderful year end vacation at NH Hamburg Altona , staff was very professional & courteous! They addressed every need of us which made our stay very comfortable! Special mention to Felix at reception who is a real embodiment of great customer service!!!

Clean and attractive room. Comfortable beds. Good shower. Helpful staff who dealt well with a couple of minor problems. Enjoyed the breakfast - especially cooking egg dishes to order.

The chairs in the bedroom weren't particularly comfortable for a smaller person.

The location was very good, with a bus stop right across the street. There is also a paid garage on site, which was helpful when looking for parking. The room had a nice size and everything was very clean. The breakfast spread was good and staff, especially at the bar, were very friendly.

There is no ventilation in the bathroom, so every surface is a bit moist after a shower and the towels don’t dry to well.

the staff is professional and friendly. i was late for checking, very tired, the lady (Stella Pavlova) made all for 2 minutes and i got the key - really great👍 i like rhe bed, bathroom was clean and nice

it smells strange a bit in the room

The hotel is quite modern. The room was very clean, including the bathroom. Breakfast buffet was abundant and delicious, with a lot of different options. The lounge level bar stayed open until late. The price was convenient.

The room was perhaps a bit too small, but still quite comfortable. There were only two elevators to the room floors, which meant that we often had to wait for a long time.