loved the location. really close to beach. very spacious room.

rooms didn't have much lightning. two tvs only one worked. not very many options. maybe firesticks or something like that would be nice in the rooms. there was food left in fridge from previous occupants. rooms were not cleaned daily.

Comfortable hotel. Excellent location. Can easily walk to a nice beach. Lots of restaurant and bar options within walking distance. 5 minutes to the airport.

The only complaint I can think of is that bottled water is expensive onsite, but that can be expected. We are asked not to drink tap water so be prepared to buy water from the hotel or go get your own at a grocery store.

Recently stayed for a week and I really enjoyed myself. Front desk staff was amazing and accommodating the entire stay! Maria is a Gem! ❤️ I only did breakfast at the restaurant a few times but the French toast was my favorite. Buffet looked good just never tried it. The location is amazing! Literally a two minute walk to the beach. Plenty of restaurants in walking distance as well as a wal green and gas station. That gas station is 24 hours and sale’s alcohol so literally everything you need is right there for your stay. My room was nice loved the colors . I had a king room with balcony. Only thing with the rooms is I wish it had patio furniture. Would have been nice to sit out there sometimes and bathroom was tiny. Loved it had a microwave since a lot of hotel rooms don’t anymore. Def would stay again.

Only one elevator

The location was awesoe, just cross the street to the left and your on the beach. People on the beach will offer umbrellas and or chairs for under 20 bucks. The room was perfect size for my boyfriend and I, could be smaller for other people, but I don’t think bad for someone in there 20s. Im also not to picky as a person. The beds though were very comfy, and blankets was surprised by that! I stayed 5 days so housekeeping was only there 2 days out of 5, which again wasn’t bad for me, just based on your preferences for a hotel. I enjoyed my stay. And the food down stairs at the pizza place/Italian food was very good. Thank you!

My boyfriend said he wished more housekeeping for the 5 days. 2/5 days they stopped.

The location of the property was perfect. It was in Isla Verde and in walking distance of restaurants and local stores. It was close the airport, and local attractions.

The hotel had maintenance issues and cockroaches. We moved from one room to another due to an overflowing toilet that wouldn't shut off for 30 minutes. There was water all over the bathroom and room floor. The manager gave us free breakfast vouchers for the next morning. The next room that we moved to had cockroaches in the bathroom.

excellent location near a great family beach, wonderful pool, beautiful design.

The auto-on bathroom exhaust fan was extremely loud as was the AC fan; the bathroom door had no lock (not great in a mixed gender family) and the room was a little small. For nearly $350 a night (including taxes and resort fees) I would expect more.

Good location, right across the beach and near the airport. Rooms were really nice and comfortable. Loved that the room had mini fridge, microwave oven and coffee machine.

When checking in we were offered a coupon for 2 free drinks in the bar as “welcome drinks”, but the time frame to redeem the coupon was to short and not convenient at all (if I remember correctly, it was from 5pm to 10pm). If they are “welcome drinks” they should be offered when checking in, and not when people are hanging out outside the hotel. We tried to redeem the coupon at 10:40pm when we got back to the hotel and even when there were staff members in the bar, they denied the drinks. In my opinion the coupon shouldn’t be offered as “welcome drinks” but as an offer if dining in the restaurant or having drinks in the bar, such as the discount they offer if dining in the restaurant.

We had a relaxed and good time. We stayed in cause the bed was cumfy... And we went outside crossed the street we were at the beach, really nice. A lot of things are walking distance, good places to eat and whatever you need.

The no drinking by the pool rule was something I did not like. But the pool was beautiful.

The easy access to the beach and to old San Juan. And that with my excursion I was able to get picked up from my hotel

That there is a $100 a night deposit that is not stated beforehand.

Beach access is right across the street along with many stores and food places in walking distance. The pool was a nice size too. Staff was present, polite and accommodating. There's a laundry facility and restaurant inside the hotel, which was very convenient. A shuttle from the Luis Munoz airport to the car rental place that we used took about 6 minutes & there was about a 4 minute drive from the rental car place to the hotel. The hotel is only a 10 minute drive to Old San Juan with public transport nearby if wanting to go that way, so all in all a great location. Would stay at this location again if visiting Isla Verde!

Impossible to get an earlier check-in in time as the hotel was completely booked.