Vivy, Mamun and Rose excellent job! the most important point was how the management dealt with poor behaviour of one staff member, I was next in line to be served at reception, a customer came diagonally in a rush and chose NOT to be in line. When the business center male employee was free for another customer, he stood up walking towards reception, I looked at him, showed my walking stick, initiated walking, there was eye contact, but was ignored. The customer who was NOT in the line was attended , not those waiting in line, politely. BAD MANNERS! I complained to the management, and they apologised sincerely. Beautiful birds in the gardens! one of my pictures has one with yellow feathers

employees who do not attend customers in the queue, instead attend bullies who cut lines.

The staff was very friendly and the facility was super great in both location and elegance. We have seen an excellent hospitality specially from front desk employees and Mr. Innocent the duty manager

I like the garden,trees,flowers nice to heard the birds totally relaxing place.

Location, Pool, Beach,View great garden all around Feels like vacation Guys house keepers all welcoming and smiling which is nice

From the moment I enter reception guy make me feel as I own him something He never stop giving me not satisfied face I said I have breakfast including he start searching like how come and taking photo of my booking I would definitely not let him deal with the clients anymore I ask about smoking room for my husband he said that I have to pay additional fee I’m not sure about it Im staying in 5* hotels all the time and non of them ask me for extra fee

The view , the trees, the green parc, flowers are everywhere, the birds, the beach

It was a great holiday and it was our first time at Qatar, Doha. The hotel was amazing with great facilities and excellent customer service. The reception staff, concierge, cleaners, restaurant staff and breakfast team, they were all lovely. A huge shout out to Anas from the reception team, who has been amazing and a great help. He had lovely tips and recommended lots of nice places for us to visit so thank you Anas.

From the minute we arrived, the staff were so friendly and nothing was too much of a problem, our room was fabulous on the 5th floor, club room with access to the grand lounge, concierge Prakriti was exceptional in her service to us when ever we saw her, the lounge was a haven of good coffee and mid day nibbles, in the evening the canapés being served were more like a meal, we had 3 courses every evening fab choices which were different each night. Alcohol is served when there in the evening but worth mentioning no alcohol is available during Ramadan. Outside the grounds are immaculate we used the main pool which was lovely and warm, lifeguards are around till 6pm but you can swim after that your on own risk, the beach is beautiful and the infinity pool was very nice as well. Breakfast was a fabulous array of foods both hot and cold options food for even the fussiest eaters. The stars of the hotel are the staff all staff spoke to us checking all was well and we were happy with everything, worth noting the response when we advised our fridge was not working, a quick call and the whole fridge was changed our within the hour. Planning a return trip ASAP. There is a mall literally just across the road with multiple shops including a supermarket for anything you forget.

Nothing with the hotel, we would like to go when its a bit cooler, our fault for not checking that before booking 🙄

Great dining options, the Italian and Thai restaurants were our favourite. There are various happy hours at the beach bar, sports bar and some restaurants if that is of interest.

The view from the room did not meet expectations, when asked about this we were told that a 'standard' room had been booked, however we could not see an option for a 'city view' or 'pool view' room. The lighting in the room was either on or off, you could not independently operate the bed side lights, ceiling lights. Just one master switch to turn off / on.

The hotel was positioned opposite a mall. It was well situated. The staff were friendly and very helpful. The gym was really nice & well equipped.

The room was very outdated.

This is an exceptional hotel with fantastic staff... felt right at home from day one... breakfast was worth every cent and 2we spend a good time there getting to know your staff on. a daily basis. Just fantastic experience..0.

Just the mattress, far to soft for my liking, but this is pure preference but even when I complained the staff tried their best to assist. Maybe I am just to heavy..:)