The staff was excellent, the place was always clean. There was always free popcorn at the bar from 6 pm till 10 pm.

My room 211 on the second floor was not soundproof. I can hear chairs moving from 1 am to 4 am, I guess from another guest above my room. While in bed, I can hear the alarm and the mobile phone vibrating from the guest next door through the wall. I had a puddle in the bathroom after taking a shower that never goes even though I ensured the door of the shower was closed with the rubber. There are other hotels cheaper with bigger rooms and bigger swimming pools around the area which made me question the quality and high price of the Sheraton Four Points

Breakfast was great, staff were flexible and allowed guests take food to their room if they preferred to. Milk options were available on request which was great. Location is round the corner from shops which was great.

No in-house spa but staff were able to secure a booking for me at the Marriot which was 3mins away. The view from my initial room was an uncompleted building, but once I asked to be changed to a better room, this was done immediately.

I love the location. Just about 3/4 minutes walk to Marriott Hotel where I had a program. The staff were extremely friendly and both check-in & check-out were easy as slipping my flip flops. The hotel had a delightful ambiance that was filled serenity, relaxation and mostly the at-home feeling like. It was really home-away-from-home. The breakfast was great. There were varieties to choose from i.e. fresh breads, cereals, fruits, vegetables, waffles, pancakes etc. just name it and it's there. Hmmm the coffee and the Rwandan lemon tea were heaven. The rooms were squeaky clean that I could literally have eating anything that falls on the floor....smiles. Towels are always fresh and crisp.

Could not find a single thing that I did not like while on my stay.

The room was very clean and conducive, the staff was very cheerful and ever ready to assist at all times. The facility exceeded my expectations.

Thier Airport Taxi pick-up/drop off was a little on the high side.

The location was good, about 15 mins walking distance to downtown. Several hotels were located in the vicinity as well. Hotel staff were very hospital and professional. Everyone from airport pick up and drop, to check in and check out at reception, to staff supporting the meeting and those serving at the restaurants (breakfast and lunch). A special mention to Anitha and Sharon at reception, Eric at the dining restaurant, and William and Jacob during airport pick up and drop. It was a wonderful stay.

Food choices at the menu could be expanded to include a bit more.

The facilities are top notch

The cooling system in the room had issues and I had to change my room the second night

Staff is well trained, friendly, knowledgeable, consistent in their approach, from the security personnel at the entrance, passing by the concierge, the people at the reception, the bar, the restaurant, the executive chef and his team. A delightful stay.

One situation that I experienced, I tried to extend my stay the night before I left, I asked the lady who was at the reception and she told me that it was too difficult and that I should try the website or wait until my stay was finished and then book as a new guest... Not good for business!

EXCELLENT BREAKFAST. COURTEOUS STAFF. THE ATMOSPHERE WAS VERY GOOD . HOWEVER THERE SHOULD BE MORE NON SUGAR OPTIONS FOR CAKES AND PASTERIES.

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Excellent hotel, clean and comfortable

Reception Staff struggled with some admin requests

I had an incredible four-night stay at Four Points by Sheraton in Kigali. The staff went above and beyond to make my experience memorable, organizing a delightful birthday surprise at no extra cost. The location is excellent, and Queen, the guest relations agent, was instrumental in coordinating my birthday celebration. Kudos to in-room attendants Oscar and Louise for their exceptional service. Everything, including breakfast, was fantastic. Highly recommend this hotel!

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