Location perfect right in the city. Stone throw away from everyrhing.

Felt kind of looked down on by staff. Being Samoan from NZ we were treated 2nd class. They smiled and accommodated the foreigners more then us samoans who live overseas. Attitude towards foreigners should be equal to us overseas samoans. Need to smile more, be more proactive towards all guests

Receptionist was polite & very helpful. Change of room at short notice was appreciated.

Porter took me on a circuit just to get to the room which was on the bottom floor, we passed the room went up to the upper level then back down to the ground floor & found the room right in front of the entrance. Although the room was clean, the floor in the bathroom was very wet. Also no clean towels in bathroom - had to get from reception. Lastly had ordered an airport drop off & thought it had been paid all together with the room. More explanation is needed at check in so that I the customer isn’t inconvenienced. Was an exhausting experience but still happy with the hotel

The swimming pool was the best. The deluxe rooms are great and spacious. Fridge and coffee facilities was great. Clothes line for wet clothes was available. The Samoa fale to hire was awesome and convenient for visitors and toana’i. The open space restaurant at the entrance is the most convenient and relaxed place with fresh air and see breeze. Staff are very helpful at reception and some of the cleaners. Breakfast was good and the staff at breakfast are friendly and helpful. The rooms were clean and sheets were change when we asked to clean it and change it. Parking is available.

No microwave available 24hours for the guest. When the kitchen is closed, no food can be heated. Need a microwave area 24hour for the guest in both levels. The reception show advised people about the facilities and what is available to the guest. Some of the food was not cooked well, Suafa’i taste yuk.. The soups had no flavour or any good taste. Food was average, could be better with flavour and some love to it. Need help with mopping the floor well.. Floor is always wet after mopping and slippery.

Breakfast was excellent! Fina a staff member always very helpful, friendly with an amazing smile at breakfast Very convenient to downtown Apia! Great band Friday and Saturday nights! Great hotel to meet Samoans! If we wanted to meet wealthier Australians, Americans and Europeans go to a 5 star hotel, but if you want to meet the Samoans go to the hotels where they are likely to stay!

The menu for lunch and dinner could be a little healthier eg less fried foods! Maintenance to the pool requires a little maintenance, loose tiles! The information from Booking.com was inaccurate as there was no wifi and no lunch/dinners for $5US if you prepaid them!

I like the size of our room, nice and big. The swimming pool is the bonus. I like the breakfast too. Everyone that works in the hotel are amazing, even the security guys are so nice, especially the guy that works on Tuesday night the 10/01/23, he's amazing. The bar is nice, can't even hear the music from inside our room. The location is perfect.

I didn't like the facilities in the room. No spoons, no knives, no forks, no plates, no glasses for water. Cups are too small, no microwave. The kettle is too old and brown inside, its not safe to use. I have to go and get a spoon and glasses from the kitchen. But they didn't have any clean one, so they washed the dirty ones that was on the sink and give it to me. The billows are so soft, it makes my neck sore. I went and asked for a broom so I can clean up our own room. There were still rubbish under the bed from the previous guest.

Really enjoyed the friendly and helpful staff, always willing to help, and provide assistance anytime a guest or visitor passed. Greeted everyone and each other with smiles all day. Noticed that they also enjoyed working together and at the Hotel, loved hearing their laughter throughout the day.Enjoyed the nightlife at the bar as well. Meeting lots of different people and visitors

Nothing, to be honest.

Location was easy to access Apia, relaxed atmosphere, family and local friendly, breakfast staff were lovely and we had the best driver in Upolu Cheers!

Always the finer details, Have an information booklet handy, we didn't have one in our room, include the menu food and drinks, things to do etc Helps with the communication as I apologetically, cannot speak Samoan Again, as with a lot of Samoan accomadation most of the lights didn't work

Room are always clean when we requested, the service at night was spot on when we requested to deliver something to the rooms. The staff are well mannered and caring, Breakfast is ok pool is always full because of the fun and friendly atmosphere.

I just hate the idea when the staff turned off my air condition when im out during the day hahahaha especially after they clean up my room. I know its a policy to turn off ai con, but wht about us when we return to our rooms i liike it cool and cold lol

Nice place to stay for holiday and the location is great

Everything was okay and nice except for some big lady in the reception she need to upgrade her customer service skills her facial expressions was so bad no smile at all, which is not good for business especially representing hotel Millenia to all new clients coming in everyday, need to welcome everyone with your happy face and smile please just a little advice for your ongoing service thank you!

Very convenient to all facilities in the town area, service and staff were very helpful. Always looking forward to stay at this hotel. Highly recommended and all my families and friends are keen to make reservation in coming Christmas and New Year holidays to your hotel. Keep up the good work and you are uplifting the hospitalities of Samoa. Malo lava le feagai ai mo galuega lelei.

No comments