The location and the buffet…superb Alhamdulillah This is our first time in Mecca. I searched many reviews of different hotel and took a risk at booking this hotel and specifically booked this hotel as the reviews were excellent and the location is a 4 minute walk (with easy access for wheelchair) to Al- Haram and To the Kaa’ba. when I arrived I couldn’t believe the amazing location, it was perfect. Checking in was very easy, staff are friendly and helpful. I travelled with my mum who is disabled/handicap. I requested before arrival for a disabled room which was granted. The beds in the room was comfortable and room was spacious had everything you needed. The only issue that we had was the wet room had no mop to sweep the water from the shower. My mother is unstable on her feet therefore I was worried that she would see and needed to map the water off the floor so that it was dry at all times. I asked if I could have a lot permanently in the room, this isn’t normally what guests should have. However, Mohamed Zahangir provided us with the mop which was extremely kind of him to make an exception. I had booked the hotel with breakfast and dinner. As it was Ramadan they offered Sohor and Iftar. The buffet spread was online. Any other hotel I have seen. They had a selection of fresh food every day with a combination of Indonesian dishes and Middle Eastern dishes. I want to thank the 4 chefs (whom I’m sorry I can’t remember the names), exquisite dishes even down to the presentation. The food was exceptional. There are many other members of staff that I would like to thank for many different reasons, but above all for the kindness and welcoming manner throughout our stay these are: Reservation Bakher - checking in Ali Omar Enad Nasser Yousef Abdul Rahman Abdullah (supervisor) Restaurant staff Yousef Mohamed Eid The cleaners - All - especially the young boy whose surname is Sane. Ahmed call at the call centre, thank you for giving us a late checkout too.

The disabled wet room had no mop to wipe the floor. Although, after asking for one they did give me one? Which was a brilliant help. Unfortunately, down to my own fault, I left my mothers wheel chair out side as I didn’t want the dirty wheels to dirty the floor in the room. For a few days it was fine being outside. However, on the 4 day, someone had taken the personal wheelchair. The staff had checked on the CCTV camera and found someone from outside the hotel had taken it. The hotel gave e a replacement wheelchair for my mum. The really didn’t have to do it as it was my fault for leaving it outside, however, they insisted and I was able to take my mum back to the UK easily.

Indeed; Dar Al- Ghufran is an exceptional place to stay close to Haram. The following points may summarize our experience: _ The front desk staffs were polite; professional in their job and cooperative. - The hotel location is just in front of Haram; that's why it is the most convenient stay place; especially if you have an old person with you. No boundaries between the hotel and Haram. - The electrical ladders/ conveyors are provided; so easily and quickly access can be made to Haram. Also lifts are provided for making Haram easier accessibility. - The hotel is modern; many elevators are serving the guests. In peak season; in particular;waiting can be minimal. - The rooms are spacious; the beds are very comfortable; and the bellows are very nice as well. Mattress is also very comfortable. - The bathroom is spacious with an excellent water pressure; both warm and cold water. - The breakfast was very delicious; many choices on the menu; fresh and nice food. - Overall; this hotel is run with professional team; their man goal is to serve their guests.

All were fine.

It is very heartwarming to see that they are keeping up the high standard. Early check in (much appreciated). Room very spacious, clean and very close to the Haram. Breakfast very good variety. Staff very friendly and helpful especially مؤمن in the restaurant, reception and the cleaning staff. Good customer service, we found the fridge not working in our room and was replaced within minutes. Insha Allah will be coming back again.

Nothing.

The location is very close to the Masjid-al-Haram which enables guests to attend prayers in the Haram. The musalla within the complex is a great addition for those who are enable to reach the Haram. The speaker in the room with the azan and salah from the Masjid is a great addition.

The water was stagnating in the bathroom. A wiper should be provided in the bathroom.

Location is perfect , close to Al Haram and staff was so friendly and helpful . Too many elevators which is so good and no waiting at all at elevators.

Taxis are not easy to reach especially when near pray time . Taxi had to drop us and we got to walk to reach hotel.

We arrived slightly before 4pm and was greeted by Abdul Majeed. Being our first time at this hotel, we were mentally prepared for the long checking after reading reviews of other neighbouring hotels along the clock tower area. Alhamdulillah, check in was quick as there were no one else checking in at the reception. Abdul Majeed offered an upgrade and late check out which came as a surprise as we had booked this hotel at the very last minute (2 days before arrival) with not much room type selection. Location of the hotel to haram is directly accessible via escalators. Hotel lift comes very fast unlike some review from other hotels where lifts can get crowded during peak period. Bell boy service was prompt as well. Overall, We truly enjoy our stay and had a memorable stay in makkah. Insha Allah we will be back to stay for our next umrah. Well done to the hotel team.

The roads along Ajyad streets are closed prior and after prayer time. Be prepared to plan arrival and departure to avoid these times. This is obviously not something within the hotel control but be mindful when selecting a hotel near the clock tower.

The location to the Kaba was perfect. The staff were very friendly and polite. I had queries which was promptly dealt with and the check out time of 12 is extended to 2 pm free of charge which is great when you need to do the last prayer in masjid al haram. I loved the buffet breakfast as it was the best with lots of different varieties.

I didn't like the fact that they charged me 20 sar for using their plates and cutlery in my room which should have come free with the service as I have paid a good amount for the hotel booking, this I found quite wiered being a 5 star hotel but can't provide cutlery free of charge. I also didn't like that there are no windows so can't have any natural lights in which is a shame.

This is probably my sixth stay in this hotel! They have upgraded my room to a junior suite, which was very nice! This is probably their second upgrade for me(first, larger room, this time a junior suite). Their food is great, menu is great, facilities etc.. the cherry on top of the cake is their customer service! Perfect. Highly recommend.

The travel to and from hotel is affected by prayer times and other rules that can be unclear. You might have to walk up/down the tunnel with luggage if police don’t allow the transport car pass to hotel. It is not a long walk but very inconvenient.

Location is great, you can perform Namaaz in the Prayer floor, Room was excellent. With regard to Breakfast, I was under the impression my booking was with breakfast, where they charge 120 per person. When i reached for check-in they told me it was without breakfast. I requested them to provide me breakfast. But the team did not support me giving reason my booking was through booking.com and they cannot help. Instead they told me that i can have suhoor and pay on the counter which was AEd 170 per person. I did not appreciate this from the team.

team could been better and resolved my issue for Suhoor, it could have changed my opinion completely.

The location just 3-5 minutes to the holy mosque by foot.Also a lot of stores to shop (3 floors) below the hotel, ATM machine, Massage chairs with a price, Fast food for the arabs/ indian & pakistans also for asians, & supermarket all within the building, there is also a big mall beside it. Slept deep with good mattress & pillows, room service food excellent big portions, staffs are promt for any request esp. concierge, reception & house keeping

Smooth checkin & check out, we were upgraded to a bigger room which was very convenient for us, thank you to the receptionist (forgot his name), The location of the hotel to the holy kabaa (3 minutes walk)was the main reason we took this hotel based on reviews from other clients before