good rooms and amazing location near to the Mosque breakfast was good and the staff are super professional and helpful

its far from the Women’s entrance of the Mosque

Hotel's location was amazing. Staff was very nice and courteous. Rooms were clean and check in was smooth as well.

Rooms are small and outdated. Hotel needs renovation to justify its 5-star rating.

We stayed at your hotel Crown Plaza Al Madinah for 6 nights and since we been received by the Bellman desk Mahmoud Saad and the reception Mohanad housekepping staff, restaurant staff were completly top ten and we were satisfied with their outstanding services, welcomed smile and ultimate assistance. We will reccomend your property to our friends, business partners in USA by California and Florida. Once again we extend our thanks and appreciation to all of you guys. May Allah reward your deeds All the best, Abdelrahman & Ahmed Room 823 Room 802

All was perfect. We loved your property Location excelent to Al Rawda.

location : 10 out of 10 we( myself and my wife ) felt at home, the location is excellent the staff in the restaurant were clean and nice, food very good, one thing I would like to mention the young lady ( the name is Wejdan ) I couldn't find a word to describe her , she is more than excellent she is much more than perfect please convey our regards , thanks, and our respect to her. and now we come to the front desk where our first contact with your Hotel, we were served by Renade ( we thought she is an angel ). In Australia, I work in the same industry and I know what to look for, but Renade ( from the guest desk )exceeded all expectations, she is : professional, well presented well spoken when always had a smile on her face and ready to help. please convey our best regards and thanks to her. to everyone thank you very much. we looking forward to see you again.

may be a little bit of Hotel facilities updating would be nice.

The check-in was smooth., so was the checkout. The staff at reception were very professional, helpful and supportive. Got a call everyday asking if all is fine with my stay. All my requests for housekeeping, towels, kettle etc were promptly responded to. The location is fabulous, 4 mins on foot to the Haram via gate 307 and the rooms clean. I will certainly consider re-visiting.

The room was dark, lighting insufficient even for the dim European standards. The toilet/bath were very clean and well stocked but the hardware shows they were past their best years.

Superb. Everything went well.

None.

The location was perfect. Follow one straight road and you will have access to the gate to the prophets mosque. The staff were very accommodating and went beyond just to help us with our queries. Another bonus was the super fast Wi-Fi. Which saves me in my numerous meetings and video conferences. The overall location is a big factor with a Starbucks across and a nice cafe in the hotel. The shower was great with the perfect pressure to end your day. The concierge Mahmood S. and Mohammed Sajid were 11/10. They take pride in their work Alhumdulliah

The beds were very small. Comfortable after 3 days but very small and hard to get used too.

I'm disabled & am extremely appreciative of the fact that the Crowne Plaza Madinah provided me a free wheelchair to use for the entire duration of our stay. It allowed me to visit the masjid & local shops easily. The hotel is also very wheelchair friendly.

I wish my room had been a little bit larger to accommodate the use of the wheelchair & I would have liked a larger variety of healthier food options at breakfast. I also had to request smaller utensils at breakfast, each morning due to my hand mobility issues. The staff were always more than willing to find the smaller utensils for me.

Location: Very close to the prophet's mosque. 6-7 minutes walk to gate 302 and 303 Room: Very comfortable room and bathroom. Housekeeping and cleanliness levels are good Breakfast: Very good breakfast buffet. Special mention to staff members Nasir Ali and Punir Ahmed

Access control: The lift did not have any type of access control. Anyone from outside can reach up to any floor Room air-conditioning control: The unit was old and nightmare to get to the right room temperature

Very nice hotel first time to stay there Staff were very friendly and helpful Guest relation is great and called me to ask if I am OK and need anything The location is in the southern area facing the green quba which is very near just crossing the street few meters to be inside the mosque regarding females they provide shuttle bus during prayer time to drop them near the female area near the northern area but even for young females it is a walking distance to reach there The beds are comfy There are 8 elevators Erich is great Very nice smell when you enter the hotel Small supermarket behind it and you can get food if you walk and cross the street under the bridge to get from restaurants there They supply you with green tea cofee and black tea This what I expect from a five star IHG hotel Will stay there again

The size of the room is very small I stayed in twin room size 18 meter The bathroom inspite that it is very small but has everything I hope the price will be less but when you compared with others it is the same range Hope they will include breakfast or give it as a compliment I hope they remove the carpet in the corridor and put tiles instead so it will be easy for cleaning and pushing the bags Hope they put prayer mat so you can take it during prayer time but maybe they don't to limit infection or they can put the disposable ones