Very luxury villas Nice and big territory Very green Nice pool Tasty a la carte restaurants

No lock on external door in villa Poor breakfast for 5 star Very poor service Cleaning once per 2 days Dirty beach area. No cleaning 1 meter outside the hotel. Big piles of garbage No service in the beach area. No beach boys. Towels are near swimming pool only. No showers and toilets on a beach area Weak gluten free support Very cold water in swimming pools Pricy restaurants: 3-4 times more expensive then in the rest Vietnam No pillow menu

I love everything about this ressort. we stayed in the private pool villa, it was perfect. The staff, the cleanness, the vibe, the designs, the pools, the breakfast, EVERYTHING.

I didn't understand why that we couldn't bring outside food into our villa, it was quite disappointing that my friends and I could not enjoy our great times together with food and drinks while in the villa. If it was found that we brought outside food into the villa, the ressort was going to take some credits from the card. I think it would be nice that we were allowed to at least bring our food from night market - and promise won't dirty the furnitures, because that's one of the points to enjoy the culture, no?

Lots of space, clean, buffet breakfast was great quality and choice. Staff were very friendly. Lovely pool and nice gym and spa. Beautiful beach

Beach was beautiful, but lots of plastic washing up everyday, a modern day problem in many places around the world. Beach cleaners constantly cleaning the beach and doing a great job. Prices of food and drinks at the hotel slightly too high, but acceptable.

The whole resort is 5 stars, villas are huge and so comfortable, your own pool is fantastic

While breakfast is one of the best I have had anywhere in the world, so much selection and the coffee wow the rules about no external food or drinks from out side lock you into very expensive drinks and food that for Vietnam is at least double the best restaurants in Saigon

Having read some of the reviews before arrival I had picked up on some negative comments. I really do think that some of us western travellers need to get over our ‘first world’ concerns! This resort is fabulous! Staff attentive, warm and welcoming. Beachfront location outstanding, with quality of beach itself off the scale. Yes, you pay a little more on site but nothing in comparison to UK prices and there are a number of brilliant beach bars/restaurants a stones throw away which are high quality and great value. The villas are brilliant, providing private pools and so much space to aid the relaxing vibe. This might not be an ‘authentic’ Vietnam experience but coupled with extensive travel through the country, it served to be a relaxing beautiful haven for us in the middle of our hectic schedule. Ignore the negatives! Go here and love the setting and high quality service.

No negatives to report.

On a beautiful clean beach, close to other beach restaurants. Beautiful pool and very delicious restaurant. Breakfast was superb. Villa with three bedrooms is very good value for money (with private pool).

The kids club is a small indolr playroom with no option to leave your child for a while. All activities are upon payment (painting hats, sculptures, tshirts). Some child activities were advertised and not done such as kite flying and sand castle making. The kids pool is in the sun with no shade. There is a 2.000.000 fine for using the kitchen.

Great place. Good taken care of. Perfect breakfast. Would go again. We loved the resort.

The restaurant and bar prices are high. Actually, this prices are higher than in an European Resort. I observed people staying in the resort. All fill up during the breakfast (which is included) and choose carefully lunch and dinner. If they would take better care of the prices, I am 100% sure that people would consume much more during lunch and dinner. It would make more income.

Comfortable villa for our family. The breakfast had a huge variety of choice. The beach was beautiful. Complimentary shuttle to airport and sunset town.

Cleaning can be improved. Everyday the staff forgot to put something back, hand towels, floor mat, additional towels for kids etc. Put soap in the living room. Guests reserved sun beds without using it. Should not be allowed and service should be improved at the pool overall for a better experience. Serve water would be nice in such hot weather. Buggy at the reception was not managed well at evening when there is a lot of people. Maybe a proper lane to queue would avoid family with young kids and babies waiting while other people go without properly queuing. Overall a good stay but the luxury service was lacking.

The beach location, the pool area and our Villa were all lovely

Reception staff really let the New World down. We were greeted "Passports" he later remembered to say hello - needs to be the other way around! He then proceeded to tell us the "rules" - i.e. no outside food or drink, really not a very friendly introduction. There was no mention of Sunset Town fireworks either which is an oversight. The people driving guests to their accommodation should point out things on the way, such as "breakfast here", "pool", "beach". It doesn't take much English, but the map supplied was too small and some of the signage in the resort was wrong (i.e. the sign near the gym pointing the wrong way to reception). So, the facilities were great, but reception needs to improve their customer service

Superb location - beautiful environment - huge villas with nice private pool - privacy in the villa - best beach of the Island Excellent breakfast Nice and friendly hotel managers

Total lack of management and control of the beach: lack of sunbeds and space for all guests; worn out sunbeds. Most staff do not understand nor speak English Cleanliness in the villas to be improved Average maintanance of villas: housekeeping only happens once a day and it is very approximate Quality and variety of food at dinner is average